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KM Technology Assessment “Knowledge and team collaboration servers”

KM Technology Assessment “Knowledge and team collaboration servers”. DSC8030/CIS8260 Dr. Samaddar Summer 2004 Jon A. Preston. Agenda. Motivation/Need Importance of collaboration servers Leading Products IBM/Lotus Discovery Server Microsoft SharePoint Portal Server 2003

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KM Technology Assessment “Knowledge and team collaboration servers”

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  1. KM Technology Assessment“Knowledge and team collaboration servers” DSC8030/CIS8260 Dr. Samaddar Summer 2004 Jon A. Preston

  2. Agenda • Motivation/Need • Importance of collaboration servers • Leading Products • IBM/Lotus Discovery Server • Microsoft SharePoint Portal Server 2003 • Comparison & Contrast • Deployment Considerations • Conclusions

  3. Motivation/Need • Formalize knowledge markets • Discover patterns of knowledge • Identify covert experts • Capture knowledge formally • Best practices • Technical reports • Status of documents/projects

  4. Collaborative Servers • Bring people together • KRD type information • Act as electronic librarians • Search for expertise, papers, etc. • Manage projects • Provide “total view” of company • Avoid blindness • Selective blindness

  5. Industries Business practices and processes that focus on information access, knowledge sharing, business application availability, and collaboration between remote users are the best candidates to be implemented within a portal framework across business domains that include financial services, manufacturing, and telecommunications companies. - Cognizant Technology Solutions (2002)

  6. Enterprise Portal Market

  7. Leading Products • IBM/Lotus Discovery Server • 1550 worldwide installations (2002) • Microsoft SharePoint Portal Server 2003

  8. IBM/Lotus Discovery Server • Search • Expertise Location • Capture “relevant experiences” • Extracts, analyzes, & categorizes • “Reveals” relationships • Automatically generates and maintains K-maps • Generates & maintains user profiles – “uncovers” knowledge

  9. Searching

  10. Knowledge Broker • Provides affinities • Provides contact information • Denotes availability • Off-line • On-line • Do not disturb

  11. Performance Improvements in 2.0.1

  12. Microsoft SharePoint Portal Server • “Connects users, teams, and knowledge” • Enterprise solution • Single log-on (point of access) • Customization & personalization of portal • Organizational role • Team membership • Interest • Security • Locate documents, processes, and best practices • Integrates into existing applications

  13. Searching • Files • Web servers • Microsoft Exchange Server folders • Lotus Notes • Automatic/push notification on additions and changes

  14. Document Management • Versioning • Approval workflow • Check-in and check-out • Status tracking/profiling

  15. Customized Information

  16. Searching

  17. Document/Information Sharing

  18. SharePoint Performance

  19. Single Server

  20. Large Server Farm

  21. Comparison/Contrast • Both offer • Searching • Document sharing/managing • Contact information • Discovery Server • Discovers knowledge, relationships • K-maps • SharePoint • More customized view (portal: calendar, news, etc.)

  22. Deployment Considerations • Consider existing IT infrastructure • Lotus Notes → Discovery Server • Microsoft Office/Exchange → SharePoint • Integration to other systems possible, but potentially problematic • Upgrades could break links • Leverage existing interfaces • K-map rules/relations may require “oversight”

  23. Conclusions • Online collaborative tools vital • Sharing documents • Version control, profiling • Personnel directory/searching • Provides views of company • Access to experts • Tool selection dependant upon current technologies in place • Document/user size may be a consideration

  24. References • IBM Lotus Software - Discovery Server • Microsoft SharePoint Products and Technologies • http://www.microsoft.com/technet/prodtechnol/office/sps2003/plan/cappisps.mspx • Knowledge Management Users Pick Smaller Vendors - Computerworld • Michael Fioritto's Weblog More content categorizers. [1]. • Microsoft SharePoint Portal Server 2001 Resource Kit Chapter 5 - Introducing Microsoft Full-Text Search Technologies • Network Computing Feature Business Applications The Big Three Branch Out Page 3 July 23, 2001 • PCWorld.com - Microsoft Readies Portal Server • SharePoint Portal Server Knowledge management for the masses • The economic down turn and events of September 11 have triggered ...

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