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Maria Garrido & Beth Patin In collaboration with Angelica Celedón y Andrea Pequeño (ATACH)

Dynamic Library Services during Extreme Events: The Case of the 2010 Earthquake and Tsunami in Chile. American Library Association June 24th 2012. Maria Garrido & Beth Patin In collaboration with Angelica Celedón y Andrea Pequeño (ATACH) . Go with the Flow. Motivation

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Maria Garrido & Beth Patin In collaboration with Angelica Celedón y Andrea Pequeño (ATACH)

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  1. Dynamic Library Services during Extreme Events: The Case of the 2010 Earthquake and Tsunami in Chile American Library AssociationJune 24th 2012 Maria Garrido & Beth Patin In collaboration with Angelica Celedón y Andrea Pequeño (ATACH)

  2. Go with the Flow Motivation 2010 Chilean Earthquake & Tsunami Case Study Themes and Trends Directions for the Future

  3. February 27, 2010: The Maule Earthquake

  4. Research Goals What roles did libraries and telecenters play during this crisis? What strategies were implemented to foster communication and information sharing for people in affected areas? Are there common elements across the public access venues which would facilitate appropriate response in the future?

  5. Information Liveworlds Theory: Burnett & Jaeger 2010 • Based on Chatman (Small Worlds and Normative Behavior) & Habermas (Lifeworlds) • Explores information behavior in terms of all the intertwined levels of society Analytical levels: • Social norms: shared sense of appropriate behavior • Social types: roles that define actors and how they are perceived • Information behavior: full range of activities related to information • Boundaries: points where information worlds interact • Social, political, and technological contexts

  6. Field Work in Regions vii, viii, and Santiago 5 Telecenters and 5 PublicLibraries Interviews • Librarians and other Staff • Telecenters’ Staff • Heads of city planning • Reps. the Ministry of Telecom • President of ATACH (telecenters’ network) • Head of Biblioredes Focus Groups - Poligono - Coronel - Curico - Santiago - Empedrado- Coronel

  7. Indicators of a library’s ability to respond: • The level of damage to the infrastructure (building, connectivity, electricity, etc.) • Staff initiative and leadership • The strength of the institutions network, including links with other institutions, neighborhood committees, and community stakeholders.

  8. Findings in Three areas: • Changing information and communication needs • Shifting services/shifting roles • Transformation of Community Space

  9. Changing information needs | Shifting Library Services The technology component The social component Creating & distributing preparedness information Establishing emergency operations centers Providing physical aid (food, water, tarps, shelter) Assisting with completion of government forms Cleaning up the damage after the disaster. • Locating & interacting with family and friends • Downloading/Filling government forms • Checking updates about conditions of the affected region. • Locating information on the status of their homes and work places

  10. Changing Information Needs • Safety & Welfare (I’m okay, Are you okay) • Access to basic needs (food, water, shelter, etc.) Citizens in Chile locating family members | Mobile Telecenter Source: CDI Chile

  11. Changing Information Needs 3. Filling out government forms and insurance claims Citizens in Chile locating family members | Mobile Telecenter Source: CDI Chile

  12. Recommendations • Government at all levels should incorporate libraries and telecenters into emergency planning and response efforts. • Create tools and provide training to make it easier to organize and communicate in emergency situations. • Library and telecenter networks should coordinate response plans, as well as advocate to be included in government planning processes.

  13. Same Same but Different Temporary Library Astrodome Houston, Texas Mobile Telecenter Photo: CDI Chile

  14. This research was made possible by Microsoft and the Global Impact Study, a project co-funded by Canada’s International Development Research Centre (IDRC) and the Bill & Melinda Gates Foundation Maria Garrido Research Assistant Professor migarrid@uw.edu @mariaigarrido Beth Patin PhD Candidate bethp@uw.edu @bethpatin Technology & Social Change Group University of Washington Information School tascha.uw.edu +1.206.616.9101 Twitter: @taschagroup Asociación de Telecentros Activos de Chile (ATACH) www.atach.cl (56 2) 89 15 261 Twitter: @atach_chile

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