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KT ICOM’s 3G Service Management Infrastructure

KT ICOM’s 3G Service Management Infrastructure. Jung SooSung Vice President KT ICOM September 27 th , 2001. CONTENTS. KT ICOM’s IMT-2000 Service Schedule OSS Challenges Differentiations of 3G OSSs OSS features of KT ICOM Service Deployment and Assurance Conclusion.

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KT ICOM’s 3G Service Management Infrastructure

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  1. KT ICOM’s 3G Service Management Infrastructure Jung SooSung Vice President KT ICOM September 27th, 2001

  2. CONTENTS • KT ICOM’s IMT-2000 Service Schedule • OSS Challenges • Differentiations of 3G OSSs • OSS features of KT ICOM • Service Deployment and Assurance • Conclusion

  3. KT ICOM’s 3G Service Schedule 3G Business in Korea - KT ICOM and SK IMT were granted IMT-2000 licenses based on W-CDMA - LGT prepares for cdma2000 business  KT ICOM’s Initial services will be started in 2Q. 2002 before FIFA World Cup Korea-Japan  Equipment Supplier Candidates - Samsung/LG/Ericsson/Nortel  KT ICOM adopt HP OpenView as 3G NMS Platform

  4. OSS Challenges - Considerations of IMT-2000 OSSs Multiple hardware platforms and services Mixed infrastructure(Wireless & Fixed network) Multi vendors and providers Services on a global basis Various enabling technologies(CORBA, XML…) QoS based on SLAs

  5. Business Management Service Management Network Management Element Management OSS Challenges - OSS Paradigm Shift Key Essential Factor Key Selective Factor Supplementary Factor Business Management Business Management Service Management Network Management Service Management Element Management Network Management Element Management Business Process Supports Network Management Supports Facility Maintenance Supports Provider Centric Mgmt. Customer Centric Mgmt. Facility Centric Mgmt.

  6. ENTERPRISE PROCESSES LIFECYCLE MANAGEMENT PROCESS GROUPINGS Infrastructure Lifecycle Management Product Lifecycle Management Supply Chain Lifecycle Management Fulfillment Assurance Billing Customer Relationship Management Service Management and Operations Resource Management and Operations Supplier/Partner Relationship Management OSS Challenges - eTOM CUSTOMER OPERATIONS PROCESS GROUPINGS Former TOM domain Marketing, Sales and Offer Management ENABLING & SUPPORT PROCESS GROUPINGS Enterprise Management

  7. Access Mgmt Transm. Mgmt. Switch Mgmt Data Network Mgmt IN Mgmt Differentiations of 3G OSSs (I) Voice Billing Data Billing Fixed Service Billing Mobile Service Billing Integrated Services Billing Voice Services Mgmt Data Services Mgmt Integrated Service Management Integrated Network Management Packet-IP Network Integrated Network Circuit-Switched Network 2G 3G

  8. Differentiations of 3G OSSs (II) NO : Network Operator SP : Service Provider CP : Contents Provider OSSs Infrastructure Other NO ERP Billing System CRM Support to 3G Global Roaming Operational Activities Requests Problem Statement From Customer NO’s OSS Fault Info. CDR Data Network Info Network Design sys. QoS Info Other SP Support to Service Mobility(VHE) SP’s OSS Network Inventory Mgmt.Sys. CMS/FMS/PMS Other CP Net. Facilities Info IMT-2000 Network CP’s OSS Support to Contents Diversity

  9. OSS features of KT ICOM Independent Architecture from Protocol Better Support for Internal/External Access  Component Interoperability in an IT Industry Context Advanced Methodologies & Technologies Service Quality Assurance Competitive operating costs

  10. Common Interfaces to other OSSs CORBA Integration Presentation Clients CRM EM GUI NM GUI SM GUI Others Billing System ORB Bus Application Servers ERP SM Function EM Function NM Function Others Network Planning Utran Access Switch Access Trans. Access Others Access Servers Roaming Mgmt. CORBA Gateway Common NE Access Infrastructure CMIP SNMP ASCII Others Multi-Vendor Adaptation OSS features of KT ICOM - Open Communications Infrastructure • Service Management Enabling Factors : • Easy Integration with Open Interfaces • Distributed, Extensible, Interoperable and Scalable Components

  11. Terminal Utran Switch Trans. Switch Utran Terminal OSS features of KT ICOM - FM Functionalities for Service Assurance Service Management Interactions Service Problem Resolution Restoration Knowledge Fault Management Functional Area Fault Management User Interface Rating & Discounting Billing System Fault Monitoring Statistics & Analysis QoS Degradation Alarms Interface to SM OSSs CRM Maintenance Staff Rule Engine Orders GLR, Roaming Fault Info. Trouble Ticketing Roaming Management Knowledge Base Fault DB Results Auto Correction Alarms affecting SLA controls SLA Management Performance Alarms Alarms Open Interface(CORBA) • Service Management Enabling Factors : • Timely Detecting & Reporting of Fault Conditions affecting Services • Providing End-to-End Maintenance Views through Open Interfaces • Proactive Maintenance Capabilities - Introduce Rule Engine

  12. Terminal Utran Switch Trans. Switch Utran Terminal OSS features of KT ICOM - CM Functionalities for Service Fulfillment Service Management Interactions ERP Operational Activities Configuration Management Functional Area Configuration Management User Interface Rating & Discounting Billing System Rule Manager Work-Flow Manager Work Duration Announcement Interface to SM OSSs CRM Config. Manager Control Rule Base Network Inventory DB Config. DB Provisioning Info. Roaming Management Configuration Data Collector Network Controller S/W Manager Network Availability Info. S/W Download Test Control Service Planning Performance Alarms Config. Data Open Interface(CORBA) • Service Management Enabling Factors : • Rapid Service Activation Supporting • More Efficient Network Resource Management for Service Provisioning

  13. Terminal Utran Switch Trans. Switch Utran Terminal OSS features of KT ICOM - PM Functionalities for Service Assurance Service Management Interactions Service Planning Performance Management Functional Area Usage Pattern Info. Performancet Management User Interface Billing System CDR Data, QoS Degradation Alarms Alarm Generator PM Threshold PM Configuration Statistics DB Interface to SM OSSs CRM Network Perf. Data Log Monitor DB PM Data Processor PM Statistics Processor Network Perf. data Roaming Management Performance Monitor Performance Data Collector Usage/Perf. Trend Info. Service Quality Management Usage & Performance Data Open Interface(CORBA) • Service Management Enabling Factors : • Timely Detecting & Reporting of Performance Conditions affecting Services • Providing End-to-End Traffic Views through Open Interfaces • Providing Usage Trend Information to SQM

  14. Service Deployment and Assurance High Service Quality Customer Satisfaction Global Service Availability Problems Service Management Components Customers Service Deployment Service Problem Resolution SLA Management Customer Network Management Roaming Management Open Interfaces (CORBA, Web) Orders xSPs Problem Info. Provisioning Results Network Provisioning Resolve Info. Services Other NOs Network Management Components Facility Management Configuration Management Fault Management Performance Management Resolves Installation Results Facility Installation Resolves Problems Terminal Utran Switch Trans. Switch Utran Terminal

  15. Conclusion Telecom operations is being driven by the customer-centric paradigm  To realize end-to-end service management, management interoperability between components is key factor  With open architecture, services on a global basis will be available  KT ICOM puts forth its best effort to adopt open architecture for high service quality and cost effectiveness of IMT-2000

  16. THANK YOU ! http://www.kticom.com

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