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Spotlight on ‘standards’: 2004 update

Spotlight on ‘standards’: 2004 update. Sue Halbwirth University of Technology Sydney. Assoc Prof Helen Hasan University of Wollongong. Standards Australia KM Committee. 5 th Annual Conference ACTKM Forum 14 October 2004. News flash!!.

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Spotlight on ‘standards’: 2004 update

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  1. Spotlight on ‘standards’: 2004 update Sue Halbwirth University of Technology Sydney Assoc Prof Helen Hasan University of Wollongong Standards Australia KM Committee 5th Annual Conference ACTKM Forum 14 October 2004

  2. News flash!! The Australian KM Standard will be released by the end of 2004.

  3. There were many who said that it could not, or should not, be done but we have managed to bottle the fog

  4. the peak non-government standards body in Australia • international responsibilities • development of technical and business standards Standards in Australia What is a standard? “a published document … specifications and procedures … to ensure that a material, product, method or service is fit for its purpose and consistently performs the way it was intended to.”(Standards Australia International)

  5. TO • Universality • Conformity • Specific desired outcome Trends in standards - “first generation” ABOUT • Technical rules • Compliance • Prescriptive

  6. Improve quality Describe ‘good’ practice Voluntary code of practice Guidance and clarity TO Trends in standards - “new generation” Small “s” standard Guidelines Descriptive ABOUT

  7. Thoughts Standards Australia has embarked on an initiative to develop some standards from the point of view of performance by bringing all of the pieces of the puzzle together rather than conformance Standards are one tool for: defining, aggregating, sharing practice

  8. KM KM Consultation 2003 Interim standard AS-5037 Standard AS-5037 2004 KM KM: a guide Feedback ‘Bottling fog….’ 2001 www.standards.com.au

  9. The interim KM standard Key messages: Alignment with strategy Understand of culture and capability Understand knowledge gaps Balance “elements” Balance enablers “one size does not fit all” Aim: Describe and clarify NOT constrain or limit diversity

  10. The journey continued… • Feedback ? declaring assumptions ? examples and case studies ? developing/discarding ?? the model ? organisational readiness ? more on implementation ? thought leadership ? shared language • Supporting documents Guide to KM Vocabulary

  11. The Controversies unnecessary meaningless potentially harmful makes KM too rigid no matter what definitions were adopted there would be those who would disagree with them. would reduce KM to the lowest common denominator Is the next step certification?” exclude legitimate approaches to KM

  12. A definition ?… Knowledge management is “ a multi trans disciplinary approach to achieving organisational objectives outcomes and learning, by making the best use through maximising the use of knowledge.” (AS5037-2004)

  13. Key messages of the Standard • The knowledge eco-system • Readiness • A cyclical approach • From alignment to transformation • Balance • Increasing the range of enablers • Emerging issues and trends

  14. AS 5037 – Knowledge Management: A GuideContents • Scope and general • Introducing the concepts • Mapping context and capability • Building experience and linkages • Operationalising initiatives and capabilities • Enablers • Evaluating and Measuring • Issues and trends • Appendix

  15. Knowledge eco-system

  16. Map/Build/Operationalise Cycle

  17. Challenges • Process Building collaboration and consensus Collecting public feedback • Product Target audience? Format and style Limits on acknowledging intellectual inputs • Content Trans disciplinary nature of KM Tensions – what and how, diversity and complexity

  18. The highlights • The team • Trust • Mutual respect • The celebrations • KM in action

  19. Where to now??? • Is Australian KM at a crossroad? • Can the Standard contribute to the future directions of KM practice and research in Australia? • The Standards process like KM itself is continually evolving • Future handbooks …. • Please get involved eg: ActKM, state forums …..

  20. The KM Standardis about: • innovation and sharing behaviours, • managing complexity and ambiguity through knowledge networks and connections, • exploring smart processes and deploying people-centric technologies. How and when you apply it depends on the context of your organisation!!

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