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Problem Solving

Problem Solving. APAMSA Leadership Development Module. Problem Solving. Task-Oriented Behaviors. Considerable time is spent dealing with disturbances, role conflicts, and crises Consider the following guidelines to efficiently approach operational problems.

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Problem Solving

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  1. Problem Solving APAMSA Leadership Development Module

  2. Problem Solving Task-Oriented Behaviors • Considerable time is spent dealing with disturbances, role conflicts, and crises • Consider the following guidelines to efficiently approach operational problems Source: G. Yukl, Leadership In Organizations (New Jersey: Pearson Prentice Hall, 2006, p. 45-46)

  3. Task-Oriented Behaviors Leadership Challenge (15) • Problem Solving • Consider the amount of time and effort required to address disturbances, role conflicts, and crises • Please briefly describe 2 problems that you encounter as a leader and what was done to resolve it

  4. Problem Solving Guidelines For Problem Solving • Identify solvable problems • Identify connections among problems • Experiment with innovative solutions • Take decisive action Source: G. Yukl, Leadership In Organizations (New Jersey: Pearson Prentice Hall, 2006, p. 45-46)

  5. Problem Solving Identify Solvable Problems • Not all problems can be solved • Address problems that can be solved in a reasonable amount of time and with the available resources • Determine the practicality of investing time, effort, and resources on this problem vs. others Source: G. Yukl, Leadership In Organizations (New Jersey: Pearson Prentice Hall, 2006, p. 45-46)

  6. Problem Solving Identify Solvable Problems • Give priority to solvable problems, ignore trivial problems • Do not ignore important problems or avoid responsibility for them • Do not pass blame or responsibility to others, focus on solving the problem Source: G. Yukl, Leadership In Organizations (New Jersey: Pearson Prentice Hall, 2006, p. 45-46)

  7. Problem Solving Identify Connections Among Problems • Have a broad perspective of problems in relation to your goals to better understand them • Recognize relationships among problems to develop solutions for several problems at the same time • Do not assume problems are independent and unrelated Source: G. Yukl, Leadership In Organizations (New Jersey: Pearson Prentice Hall, 2006, p. 45-46)

  8. Problem Solving Experiment With Innovative Solutions • Actively experiment with novel approaches to solving problems • Take limited action to better understand the problem • Break up into teams, with each team addressing the problem in a different way • Begin on a small scale to minimize risk and evaluate your results • Take action! “Do it, fix it, try it” Source: G. Yukl, Leadership In Organizations (New Jersey: Pearson Prentice Hall, 2006, p. 45-46)

  9. Problem Solving Take Decisive Action • When confronted with an emergency or crisis, quickly take decisive action • Quickly identify the cause of the problem and direct the team’s efforts to deal with it • Inform everyone about the situation, actions taken, and progress of the team’s efforts Source: G. Yukl, Leadership In Organizations (New Jersey: Pearson Prentice Hall, 2006, p. 45-46)

  10. Task-Oriented Behaviors Summary • Problem Solving • Problem solving takes considerable time and effort • Guidelines for Problem Solving provide key tools to effectively deal with operational problems • Apply these guidelines to better address problems that you may encounter as a leader

  11. Leadership Development Next Topic… • Correcting Deficiencies I • Our next module discusses guidelines to develop a supportive, problem-solving approach to correct undesirable behaviors and performances

  12. Task-Oriented Behaviors Sources • G. Yukl, Leadership In Organizations, New Jersey: Pearson Prentice Hall, 2006, p. 45-46 • Free Management Library • www.managementhelp.org/ldrship/ldrship.htm

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