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Implementing a balanced scorecard approach at an NHS library service: Kostoris Library

Background. What is a balanced scorecard?Why did we introduce the BSC at the library service?What did the literature tell us?How does the BSC work?Design and implementationHow does it work in practice?Tips for designing a BSC system . The balanced scorecard. Kaplan and Norton (1992, 1996)K

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Implementing a balanced scorecard approach at an NHS library service: Kostoris Library

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