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Tom Peters’ X25* EXCELLENCE. ALWAYS. Odebrecht/03 August 2007 * In Search of Excellence 1982-2007

Tom Peters’ X25* EXCELLENCE. ALWAYS. Odebrecht/03 August 2007 * In Search of Excellence 1982-2007. NOTE : To appreciate this presentation [and ensure that it is not a mess ], you need Microsoft fonts: “Showcard Gothic,” “Ravie,” “Chiller” and “Verdana”.

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Tom Peters’ X25* EXCELLENCE. ALWAYS. Odebrecht/03 August 2007 * In Search of Excellence 1982-2007

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  1. Tom Peters’ X25*EXCELLENCE. ALWAYS.Odebrecht/03 August 2007*In Search of Excellence 1982-2007

  2. NOTE:To appreciate this presentation [and ensure that it is not a mess], you need Microsoft fonts:“Showcard Gothic,”“Ravie,”“Chiller”and“Verdana”

  3. Tom Peters’ X25*EXCELLENCE. ALWAYS. The airtight case for perpetual revolution.Odebrecht/03 August 2007*In Search of Excellence 1982-2007

  4. “I am often asked by would-be entrepreneurs seeking escape from life within huge corporate structures, ‘How do I build a small firm for myself?’ The answer seems obvious:Buy a very large one and just wait.”—Paul Ormerod, Why Most Things Fail: Evolution, Extinction and Economics

  5. “Data drawn from the real world attest to a fact that is beyond our control: Everything in existence tends to deteriorate.”—Norberto Odebrecht, Education Through Work

  6. Final slide set will appear at …tompeters.com

  7. “Excellence can be obtained if you: ... care more than others think is wise; ... risk more than others think is safe; ... dream more than others think is practical; ... expect more than others think is possible.” Source: Anon. (Posted @ tompeters.com by K.Sriram, November 27, 2006 1:17 AM)

  8. “Strive for Excellence. Ignore success.”—Bill Young, race car driver (courtesy Andrew Sullivan)

  9. “You do not merely want to be the best of the best.You want to be considered the only ones who do what you do.”—Jerry Garcia

  10. profits, people or people, profits?

  11. Our MissionTo develop and manage talent;to apply that talent,throughout the world, for the benefit of clients;to do so in partnership; to do so with profit.WPP

  12. “It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.”—Charles Darwin

  13. The last word: There is no “last word.”

  14. Flat as a Pancake (Or Worse)Wal*Mart … Dell … Intel … Yahoo … Home Depot … Microsoft … GE

  15. part one

  16. EXCELLENCE. ASPIRATION.2006.

  17. Why in the World did you go to Siberia?

  18. The Peters Principles: Enthusiasm. Emotion. Excellence. Energy. Excitement. Service. Growth. Creativity. Imagination. Vitality. Joy. Surprise. Independence. Spirit. Community. Limitless human potential. Diversity. Profit. Innovation. Design. Quality. Entrepreneurialism. Wow!

  19. Enterprise* ** (*at its best):An emotional, vital, innovative, joyful, creative, entrepreneurial endeavor that elicits maximum concerted human potential in the wholeheartedservice of others.****Employees, Customers, Suppliers, Communities, Owners, Temporary partners

  20. “To me business isn’t about wearing suits or pleasing stockholders.It’s about being true to yourself, your ideas and focusing on the essentials.”—Richard Branson

  21. All you need to know …

  22. 25

  23. You = Your calendar**Calendars neverlie

  24. “The onething you need to know about sustained individual success: Discover what you don’t like doing and stopdoing it.”—Marcus Buckingham, The One Thing You Need to Know

  25. All you need to know …

  26. R.O.I.R

  27. Measure #1:R.O.I.R.**Return On Investment In Relationships

  28. “Leaders‘SERVE’ people. Period.”—Anon.

  29. Servant Leadership/Robert Greenleaf 1. Do those served grow as persons? 2. Do they, while being served, become healthier wiser, freer, more autonomous, more likely themselves to become servants?

  30. “No matter what the situation, [the great manager’s] first response is always to think about the individual concerned and how things can be arranged to help that individual experience success.”—Marcus Buckingham, The One Thing You Need to Know

  31. “We are a ‘Life Success’ Company.”Dave Liniger, founder, RE/MAX

  32. This is it:All you need to know …

  33. “Do one thing every day that scares you.”—Eleanor Roosevelt

  34. “A typical day at the office for me begins by asking,‘What is impossible that I am going to do today?’”—Daniel Lamarre, president, Cirque du Soleil

  35. “In business, you reward people for taking risks. When it doesn’tworkout you promote them-because they were willing to try new things. If people tell me they skied all day and never fell down, I tell them to try a different mountain.”—Michael Bloomberg (BW/0625.07)

  36. “If people tell me they skied all day and never fell down, I tell them to try a different mountain.”—Michael Bloomberg (BW/0625.07)

  37. “Intelligent” question: Pretty much know the answer. “Dumb” question: (1) Dumb (you perceived as fool) or (2) the source of a true insight/all knowledge. Axiom: No “dumb” questions, no progress!

  38. Tom Peters’ X25*EXCELLENCE. ALWAYS.*In Search of Excellence 1982-2007

  39. EXCELL-ENCE????

  40. “Forbes100” from 1917 to 1987:39members of the Class of ’17 were alive in ’87; 18 in ’87 F100; 18 F100 “survivors” significantly underperformed the market; just 2 (2%), GE & Kodak, outperformed the market from 1917 to 1987.S&P 500 from 1957 to 1997:74 members of the Class of ’57 were alive in ’97; 12(2.4%) of 500 outperformed the market from 1957 to 1997.Source: Dick Foster & Sarah Kaplan, Creative Destruction: Why Companies That Are Built to Last Underperform the Market

  41. Welcome to the “Club of Shattered Dreams”: Of Korea’s Top 100 companies in 1955, only 7 were still on the list in 2004. The 1997 crisis “destroyed halfof Korea’s 30 largest conglomerates.”Source: “KET Issue Report,” Kim Jong Nyun (14.05.2005)

  42. “It is generally much easier tokill an organizationthan change it substantially.”—Kevin Kelly, Out of Control

  43. C.E.O.to C.D.O.

  44. Language! Language! Language!Language! Language! Language!

  45. “In-sane-ly-great”

  46. Radically Thrilling Language! “Radically Thrilling.” —BMW Z4 (ad)

  47. EXCELLENCE. CIRCA 1982.

  48. Excellence1982: The Bedrock “Eight Basics” 1. A Bias for Action 2. Close to the Customer 3. Autonomy and Entrepreneurship 4. Productivity Through People 5. Hands On, Value-Driven 6. Stick to the Knitting 7. Simple Form, Lean Staff 8. Simultaneous Loose-Tight Properties”

  49. The older I get the less boring the “basics” become!

  50. ExIn*: 1982-2002/Forbes.comDJIA: $10,000 yields$85,000EI: $10,000 yields$140,050*Forbes/Excellence Index/Basket of 32 publicly traded stocks

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