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Reviewing Self-Disclosure. True/False: Self-Disclosure must involve intentionality, choice, private information, and risk Which is more personal/private? History or Story True/False: Self-Disclosure is an objective process How does reciprocity factor into self-disclosure?
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Reviewing Self-Disclosure • True/False: Self-Disclosure must involve intentionality, choice, private information, and risk • Which is more personal/private? History or Story • True/False: Self-Disclosure is an objective process • How does reciprocity factor into self-disclosure? • What are some reasons individuals choose to self-disclose? • What are some reasons individuals decide NOT to self-disclose? • What does the Social Penetration Model/Theory say about personal information and self-disclosure?
Communicating Conflict Chapter 9 Recap/Lecture
True or False? • Conflict is avoidable • Conflict can be productive
Interpersonal Conflict • “The interaction of interdependent people who perceive incompatible goals and interference from each other in achieving those goals” (p. 180)
Elements of Interpersonal Conflict • Interaction • Created/sustained through communication • Interdependence • Some relationship; need for each other • Perceptions • ….of incompatible goals • Also consider selective perceptions (in interactions) • Conflict as Goal Oriented • Incompatible goals
Dark Side vs. Bright Side Dark Side of Conflict Bright Side of Conflict Managing conflict part of being a competent communicator Productive conflict management promotes physical and mental health Expressing feelings; learning those of others Relationship maintenance Increasing confidence Increasing depth Improves decision making skills • Bullying • Violence and Aggression
Types of Conflict • Image Conflicts • Disagreement about self definition/image • Content (Substantive) Conflicts • Public vs. Private • Revolves around an issue • Value Conflicts • Addresses a question of right or wrong • Relational Conflicts • Issues about a relationship • Serial Conflicts • Focuses on time frame; not subject (unlike other 4 types) • Recur over time; no resolution • Serial Conflicts Meta-Conflicts • Overlapping?
Myths about Conflict • All conflict is a result of miscommunication • Good communication resolves ALL conflict • Talking about conflict is always the best strategy • Additional: • All conflict is negative • Conflict is avoidable
Role of Gender, Sex, and Culture • Gender and Sex • Relational life vs. Public life • Collaborative vs. Competitive • Culture • How we behave in conflict • What we have conflict about
Communication Patterns • Symmetrical Escalation • Symmetrical Withdrawal • Pursuit-Withdrawal vs. Withdrawal-Pursuit • Symmetrical Negotiation • Which of the patterns are positive? Negative?
Explaining/Understanding Conflict The Four-Part Model The Explanatory Process Model Conflict occurs in episodes Distal Context Proximal Context Conflict Interaction Proximal Outcomes Distal Outcomes • Interdependence of Four Parts; happen simultaneously • You and Me: Participants • Context: Emotional background • Subject: Topic of the argument • Ignoring any part; unhealthy • Placating (no “me”) • Pouncing (no “you”) • Computing (no “context”) • Distracting (no “subject”) Background
Power and Conflict • How do the two relate? • Power = ‘ability to control behavior of others’ • Use of Power • Direct application of power (e.g. spanking) • Direct and virtual use of power (e.g. threatening to spank) • Indirect application of power (e.g. “I’d like to see that room clean asap”) • Relational messages (e.g. “I’m your mother”) • Hidden Power (e.g. Turning down date; mom won’t approve) • Power is relational • Most consider responses to power • Sex differences? • Empowerment
Conflict Management • Staying calm (lightening up) • Stay in the present • Acknowledge other’s comments • Provide nonverbal and verbal feedback • Reframing • Presume/express goodwill; don’t expect the worst • Ask questions • Listen • Consider active listening • Practice cultural sensitivity
Application Exercise • Create a skit about interpersonal conflict based on the type of conflict you are assigned • Your skit should walk us through the conflict and ways to mediate the conflict—based on what was learned through the chapter • Use an example of a communication pattern and/or the use of power (as discussed in the chapter) • After each skit, groups will have to walk us through how the skit served as a real life example of interpersonal conflict • Using the Four Part Model or the Explanatory Model (whichever you are assigned) • Cannot pull an example from the book; be creative!!!