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Innovations in Metrics of Learning LINGOS meeting

Innovations in Metrics of Learning LINGOS meeting. London Meeting 18 th September 2009. Anne Kristine Arbon (former Save the Children UK). Arbon Consulting. Definition of Learning.

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Innovations in Metrics of Learning LINGOS meeting

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  1. Innovations in Metrics of Learning LINGOS meeting London Meeting 18th September 2009 Anne Kristine Arbon (former Save the Children UK) Arbon Consulting

  2. Definition of Learning • Learning is the process by which individuals, teams, organisations and groups of organisations create, transfer and use knowledge in order to achieve positive change and realise their goals.* *Definition: Learning by Field Level Workers, ALNAP Review of Humanitarian Action in 2003, Publication date: 2004 (http://www.alnap.org/resources/studies/knowledge.aspx)

  3. The Difference between Data,Information and Knowledge • Data discrete, unorganised facts. • Informationdata that is organised into groups or categories which can alter the way a person perceives something. • Knowledge familiarity, awareness or understanding gained through experience or study. ‘Because knowledge is intuitive it is difficult to structure, can be hard to capture on machine and is a challenge to transfer.’ Definition: IO Council (2001).

  4. How does learning happen? Information Learning Knowledge

  5. Why do we measure? • ROI (Return on Investment) • Mission critical • What kind of data do we use to measure impact of our learning? - How do you know the data is relevant? - Who says so?

  6. Deciding on measurements • Your trip here: • Process: length of travel, time spent on travel, mode of travel, comfort of travel, cost of travel • Result: arrival on time, harassed, happy, tired, annoyed (Length of travel – time spent on travel)* cost of travel Proximity of other commuters =

  7. What should we measure? • Process OR • Results OR • Both • Or? Kirkpatrick 4 levels of evaluation

  8. Example of ROI % ROI = (benefits / costs) x 100 payback period = costs / monthly benefits

  9. What information do we have available?

  10. Metrics @ Save the Children Metrics for global Core Learning: No. of staff uploaded No. of people who are in progress/completed courses Surveymonkey results of e-modules (incl. qualitative data) No. of face to face core learning workshops held No. of participants on core learning workshops

  11. LDP Senior mgt dev Management development Core learning Where does the money go? • "...international staff accessed approximately 10 times more explicit knowledge assets from their organisations than the national staff. International staff also attended co-coordinating structure meetings at approximately 10 times the rate of national staff..." ALNAP No of staff Training programmes Total investment since 2004 from HQ 200 300 200 5000 £300.000 £200.000 £250.000 £60.000 + 3 % of country programme salary budget

  12. How can we use metrics to change where the money goes? What metrics will your organisation use to measure learning solutions?

  13. Thank you for listening! annekristine@arbonconsulting.co.uk www.arbonconsulting.co.uk

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