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How a local focus has helped turn Merseyrail into one of Britain s best railways November 2005

Merseytravel's Vision.

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How a local focus has helped turn Merseyrail into one of Britain s best railways November 2005

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    1. How a local focus has helped turn Merseyrail into one of Britain’s best railways November 2005 Neil Scales Chief Executive & Director General Merseytravel

    2. Merseytravel’s Vision “We want transport to contribute to our quality of life, not detract from it. The way forward is through an integrated transport policy.” Merseytravel is committed to delivering a Single Integrated Transport Network that is accessible to everyone. Our focused objective is Putting the Passenger First.

    3. Merseyrail – Local Control and Accountability Merseytravel is the franchising body for the Merseyrail Electrics Concession following the transfer of responsibilities from the SRA in July 2003. Unique arrangement results in control of the Concession resting wholly within Merseyside. This arrangement ensures strategic direction and leadership with a strong local focus. Ensures developments fit with Merseyside’s requirements. Part of the wider local transport strategy.

    4. New Merseyrail Concession commenced on 20 July 2003, operated by Serco / NedRailways. Concession to operate services on the Northern and Wirral Lines awarded for 25 years, with regular review points.

    5. What is Merseyrail? 29 million passenger journeys per year. 3.9 million timetabled train miles. 67 stations, 66 managed by Merseyrail. 59 trains, all refurbished. 75 Route Miles. Also includes services on the City Line operated by Northern Rail.

    6. Local focus when letting the Concession enabled the populace of Merseyside to have a real input into establishing the priorities for the Merseyrail Network. Merseytravel conducted a large consultation exercise as part of a Best Value Review of Rail Services. This ensured that the priorities of current and future passengers were addressed as part of the Concession Agreement. Listening and Delivering

    7. A Partnership Approach

    8. Refurbished Fleet

    9. Fleet Refurbishment Refurbishment of the full fleet of 59 units completed. Focus on Passenger Information and Accessibility.

    10. Operational Performance Performance has consistently been the best of all mainland TOCs. PPM benchmark comfortably exceeded in the majority of periods. PPM score in 04/05 = 94.16% against benchmark of 92.5% Sanders fitted to fleet to protect performance levels during Autumn and Winter.

    11. National Passenger Survey 91% of passengers ‘Satisfied or Good’ (Spring 2005). Second best score nationally, just behind Gatwick Express. Only 79% of passengers ‘Satisfied or Good’ in Spring 2002 – improvement reflects targeting of improvements to meet passenger aspirations.

    12. Local Transport Plan Developments Include: Liverpool South Parkway – a major public transport hub for South Liverpool, linking local, regional and national rail services with Liverpool John Lennon Airport. Park and Ride upgrades and new bus / rail interchanges throughout the network. Accessibility improvements via station revitalisation and rebuilds.

    14. Ticketing Initiatives Extension of prepaid ticketing scheme to cover the whole of the Merseyrail Electrics network. Validity of concessionary travel passes extended to cover whole of Merseyrail Electrics network. Continued partnership approach with operator to expand choices in ticketing for passengers. Ticketing to be available via ‘M to Go’ outlets at a number of stations – integrated retail and ticketing facilities.

    15. Security Initiatives Installation of Electronic Gates at six stations on the network, with more to come. Introduction of penalty fares. 30 Additional dedicated security staff recruited. High Quality On-Train CCTV to evidential standards as part of refurbishment project. Enhanced station CCTV to evidential standards. Closer liaison with British Transport Police.

    16. Cleanliness Station and train cleanliness measured by in-house ‘CURSER’ regime. Initial deep cleaning of fleet successful, and new unit cleaning regime delivering tangible results. Easy to clean materials specified in refurbishment process.

    17. Accessibility Unit refurbishment programme has improved the accessibility of fleet, including the installation of audible and visual announcements. Continued development of variable height counter. Station and Park & Ride accessibility addressed by Local Transport Plan projects.

    18. Full Local Decision Making Operator continues to perform well, but performance is frequently compromised by infrastructure failures. Merseytravel believe that Full Local Decision Making for the infrastructure of Merseyrail will deliver a further improvement in focus and strategic direction, delivering better performance and value for money.

    19. Summary Merseytravel have secured a unique level of control over the local rail network. This level of control has enabled Merseytravel to apply a local focus to the network, resulting in substantial improvements for the passenger. Merseytravel will continue to work towards full local decision making for the network to deliver further focussed improvements. Merseytravel will continue to deliver rail station developments under the Local Transport Plan.

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