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Evolution of the Student Employee

Evolution of the Student Employee. Tracie Greer Indiana University Student Technology Consulting Residential IT Services. Who’s Tracie?. Human Resource Coordinator for Student Technology Consulting and Residential IT Services 3 Years In This Capacity 7 Years With Indiana University

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Evolution of the Student Employee

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  1. Evolution of the Student Employee Tracie Greer Indiana University Student Technology Consulting Residential IT Services

  2. Who’s Tracie? • Human Resource Coordinator for Student Technology Consulting and Residential IT Services • 3 Years In This Capacity • 7 Years With Indiana University • Extender of Opportunity • A Success Story!

  3. Giving Employees Everything They Need To Be Good Self-Managers

  4. Our Campus

  5. Indiana University • 38,000 Students • 24/7 Staffing • Remote Locations • Total Labs: 74 • Total Computers: 2187 • Student Technology Consulting • Consultants 130 • Supervisors (Support Staff) 20 • Residential IT Services • Consultants 50 • Supervisors (Leads) 6

  6. How It’s Done • Hiring • Orientation • Training • Mentoring • Performance Record It takes all of us working together to complete our mission!

  7. What it takes to get the best job on campus!

  8. Hiring

  9. Our Database • Personnel Information Environment AKA The “PIE”

  10. Orientation Consultants: • 2 Days of Training • Software, Hardware & Policy • Cheat Sheet • Resources

  11. Resources

  12. New Consultant Training • Customer Service -2 Hrs • Sexual Harassment -1 Hr • Systematic 4 Week Training

  13. Quizzes

  14. Mentors • Meet With Mentees Often • Encourage Learning • Notify Admin If You Don’t See Them • Teach Them By Example • Orchestrate Professional Growth • Reinforce “WOW” Customer Service

  15. Enhanced Skills • Software & Web Development • Hands-On

  16. Photoshop

  17. Performance Record • Real Time –Full Disclosure • Gold Stars • Professional Development Issues • End of the Semester Evaluation

  18. 4 Categories & 16 Questions

  19. Gold Star

  20. Professional Development Issue

  21. Evaluation

  22. You Matter! • Birthday Announcements • Gold Stars & Awards • Your Input: Updating Trainings & Software Testing • Yearly Picnic & Events

  23. Annual Picnic!

  24. Questions?

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