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VCustomer

VCustomer. Paulina Quirarte. Déborah Alcocer. Ricardo Estrada. Mario Malfavón. Agenda. Today’s situation. BPO. Rising wages Fast appreciation Value of Rupee vs US dollar. Diversify investment Offer new services Look for new Locations. Lower margins. Where to invest?. Philippines.

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VCustomer

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  1. VCustomer Paulina Quirarte. Déborah Alcocer. Ricardo Estrada. Mario Malfavón.

  2. Agenda

  3. Today’s situation BPO Rising wages Fast appreciation Value of Rupee vs US dollar Diversify investment Offer new services Look for new Locations Lower margins

  4. Where to invest? Philippines China Ukraine Mexico

  5. Where? Kiev IRR= 8% Davao IRR= 25% Hidalgo IRR= 35% New Delhi Nanjing IRR= 289%

  6. How to enter the market? Philippines Corporation China Wholly Foreign Owned Enterprise Limited Liability Company Ukraine Limited Liability Company & Variable Capital Mexico

  7. What to expect? Tax: 53% Start up:48 days No. Procedures: 11 Investors Protection 3.33/10 Tax deduction: available Initial investment:$5,500,000 Annual Wage average: BPO: $10,000 Annual Inflation rate: 6.2% NPV: $550,000 USD Exchange rate: 51 PHP/ USD Languages: English Spanish, Korean, French, German, Chinese, Japanese, Hindi, Arabic Skills Source: Deloitte

  8. Tax: 77.1% Start up: 35 days No. Procedures: 13 Investors Protection: 5/10 Tax deduction: favorable Initial investment: $4,200,000 Annual Wage average: BPO: $7,600 Annual Inflation rate: 1.5% NPV: $ 3,300,000 USD Exchange rate: 8 CNY/ USD Languages: Chinese & English Source: Deloitte

  9. Tax: 15% Start up:33 days No. Procedures: 10 Investors Protection. 3.67/10 Tax deduction Initial investment:$5,500,000 Annual Wage average: BPO: $10,000 Annual Inflation rate: 11.6% NPV: 271,000 USD Exchange rate: 5 UAH/USD Languages: Ukrainian, Russian, Rumanian, Polish, Hungarian and English Source: Deloitte

  10. Tax: 35% Start up:27 days No. Procedures: 8 Investors Protection: 6/10 Tax deduction: available Initial investment:$9,500,000 Annual Wage average: BPO:$18,000 Annual Inflation rate: 3.4% NPV: $1,200,000 USD Exchange rate: 11 MXP/USD Languages: Spanish, English, French, German Source: Deloitte

  11. Pros Cons Philippines Understand US mkt Voice Work Low attrition More expensive than India Small talent pool Low Quality China Low Costs Small talent pool Higher costs European Language Ukraine Good for low-end jobs 30% cheaper than USA Geographic location Spanish skills Mexico

  12. Recommendations Integral Fiscal Services Provide service to 3PL’s Tracking merchandise and containers

  13. Integral fiscal services Philippines Tax deduction IMMEX Mexico DRAW BACK FISCAL AID China Up to 50% Tax exemptions Ukraine EU tax regulations

  14. 3PL Services 59% share of revenues

  15. Country Analysis Macroeconomic Country Analysis Global Skills Global Skills chart Starting a Business Dealing with Licenses Employing Workers Registering Property Getting Credit Protecting Investors Paying Taxes Trading Across Borders Enforcing Contracts Closing a Business Investment Countries Definitions Competition Growth Average Industries Wage Averages Inflation Values Building Rent Smart Cubicle Financial Example China Financial Example Philippines Financial Example Ukraine Internal Rate pof Return Financial Example Mexico Industry WACC Competitors Industry WACC VCustomer Growth Rate Risk Index Annex Index

  16. Country Analysis

  17. Macroeconomic Country Analysis

  18. Global Skills • Information Technology • Finance • Customer Support • Sales and Marketing • Management • Health Care Source: Global Skills Report 2006 Brainbench, Inc

  19. Global Skills

  20. Starting a Business Analysis

  21. Dealing with Licenses

  22. Employing Workers

  23. Registering Property

  24. Getting Credit

  25. Protecting Investors

  26. Paying Taxes

  27. Trading Across Borders

  28. Enforcing Contracts

  29. Closing a Business

  30. Investment Countries

  31. Definitions

  32. Competition Growth Average

  33. Industries Wage Averages

  34. Inflation Values

  35. Building Rent

  36. Smart Cubicle

  37. Financial Example China

  38. Financial Example Philippines

  39. Financial Example Ukraine

  40. Internal Rate of Return

  41. Financial Example Mexico

  42. Industry WACC Source: Cost of Capital by Sector http://pages.stern.nyu.edu/~adamodar/New_Home_Page/datafile/wacc.htm

  43. Competitors Industry WACC Source: Cost of Capital by Sector http://pages.stern.nyu.edu/~adamodar/New_Home_Page/datafile/wacc.htm

  44. VCustomer Growth Rate Source: DataQuest www.dqindia.com

  45. Table1: Country risk, ranked by composite risk rating Table 2a: Composite risk ratings Aug 05- Jul 06 Table 2b: Current risk ratings (one-year forecasts) Table 2c: Composite risk forecasts Table 3a Political risk ratings Aug 05- Jul 06 Table 3b: Political risk by components Jul 06 Table 3ba: Political risk subcomponents Table 3c Political risk forecasts Table 4 a Financial risk ratings Aug 05- Jul 06 Table 4b: Financial risk by component jul 06 Table 4c: Financial risk forecasts Table 5ª Economic risk ratings Aug 05- Jul 06 Table 5b: Economic risk points by component Jul 06 Table 5c: Economic risk forecasts Table 6ª Summary of economic risk components Jul 06 Table 6b: Summary of financial risk components Jul 06 Table 7: GDP per head of population Table 8: Real Annual GDP growth Table 9: Annual inflation rate Table 10: Budget balance as a percentage of GDP Table 11: Current account as a percent of GDP Table 12: Total foreign debt as a percent of GDP Table 13: Debt service as a percent of exports of goods and services Table 14: Current account as a percent of exports of goods and serv. Table 15: International liquity ratios Table 16: Exchange rate stability Risk index Source: PRS Group Inc. www.prsgroup.com

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