Legacy Initiatives for Year End 2012

1. Legacy Initiatives for Year End 2012 Enhancing Search with Authentication Enterprise Search Summit, 18 October 2012 Diana Bittern Diana Bittern, Knovel Cynthia Larson, Eaton Corporation October 2, 2012

2. Knovel integrates 3 key elements Validated Content • Established, accepted science sourced from recognized societies & publishing partners • Stringent selection process driven by customer requests and vetted by industry experts • Editorial Advisory Board provides deep engineering experience & leadership ensuring depth & breadth of content meets customer needs Search Optimized for Engineers • Finds data, hidden in tables, graphs, and equations • “Understands” engineering language • Allows numeric range search • Automatically performs unit conversion • Performs multi-variable search Data Analysis Tools integrated into Engineering Workflow • Easy-to-use tools for initial calculations and information validation • More than 95,000 interactive tables, graphs and equations • Customize and manipulate data as easily as sorting a spreadsheet • Digitize one or more curves by plotting points on a graph • Data Export preserves format and documents data source (Excel, MathCAD)

3. Knovel is an information provider; at 11 years old, today... supports TEN different flavors of user authentication

4. Knovel‘s challenges as a VENDOR • Email based User registration • Customers don't receive emails; often caught by spam filters • Support, Operations and QA • New customer onboarding is difficult due lack of standards based authentication • QA of authentication methods requires resources and custom tools • Diagnosing technical issues a challenge • Pass Through progress limited by security issue • Limited reporting capabilities • Authentication failures are not logged • Detailed reporting on usage by unique users not always available

5. Eaton Worldwide • Founded in 1911 • Headquartered in Cleveland • Diversified power management company • Customers in more than 150 countries • 72,000 employees worldwide • Chairman & CEO – Alexander M. Cutler

6. Eaton University Library • Eaton • Diversified power management company • 72,000 employees worldwide • The Library • Reports to Corporate HR • Library by the numbers: • 100 percent digital content • 33,000 users worldwide • 3 team members in U.S. and India • 19 key content suppliers

7. Challenges • Telling a compelling value story to leaders • Capturing relevant metrics • User access • Lack of user awareness about where content comes from

8. Eaton University Library Uses FOUR different flavors of user authentication

9. A test case • Move to Knovel User Registration • Advantages/disadvantages for the user • Advantages/disadvantages for the library

10. In return, at Eaton • Trending at 15% usage increase for 2012 • 81% of users go to Knovel to look for information to help solve a problem • 83% of users have applied knowledge acquired from Knovel back on the job • 94% of users would recommend Knovel to a co-worker • 93% of users plan to use Knovel again

11. Along came AARG • Access and Authentication Research Group,a collaboration of library managers and information suppliers, created by ITIMG in Fall of 2011. • Tasked with conducting research and developing a roadmap towards more standardized access and authentication protocols • Conducted survey, authored draft White Paper, available on request.

12. AARG Survey targeted Knowledge Managers in the Corporate sector

13. Response Summary

14. Current State • Select all that apply • Over 95% of the responding organizations use IP authentication • Over 82% have individual logins and passwords

15. Anticipated 2-3 Year State • Rank top 4 • Still a large number of organizations anticipate using IP authentication • Indicates an increase in Single Sign On – from 37% to 60%

16. Authentication Standards? • Sample replies • True usage figures by organization will be important inputs to decisions about renewal of subscriptions and also support charge-back methods of funding subscriptions • Simplifying their means of access would most likely increase their usage of services. • The only thing the user wants, is not to type/remember UN (username)/PW (password) nor to get involved in any type of authentication process before accessing a resource.

17. Legacy Initiatives for Year End 2012 Knovel’s Progress Diana Bittern October 2, 2012

18. May 2012: Knovel surveyed our users about Authentication • 104 Customers Responded • 58 Academic • 40 Corporate • 8 Government • Customer Expections for the next 3 years • IP Authentication support still a strong requirement • SSO requirements will double from 12 to 24 customers • Federated Discovery Solution demand will double from 10 to 23 customers

19. Current authentication landscape

20. Authentication Futures 1-3 years out

21. Knovel‘s New Platform Authentication goals • Reduce number of authentication methods • Move to federated standards based authentication to support Knovel’s Enterprise and Academic Customers • Support SAML Federation for authentication • Buy (vs Build) a product that supports standards based authentication adapters such as SAML, OpenID

22. Knovel Challenges Addressed by SAML • Simplified Registration • Identity already verified; no need for activation email • User attributes provided in secure exchange • Onboarding of customers • Repeatable model • Configuration contained in a metadata exchange • Authorization • LIVE personnel check is part of authentication • Reduced QA and support effort • Industry adopted standard • Interoperability testing by vendors

23. We‘re building on the work of AARG Knovel is committed to supporting standards based identity federation • For end user ease of access • For flexible administration of information resource identity management • For better metrics and reporting

24. Legacy Initiatives for Year End 2012 Thank you! Diana Bittern October 2, 2012