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PREVIOUS FEEDBACK. Lecture slides Handouts. Managing Health Care Organisations. Dev Joshi w/ Management Society Sponsor: Wesleyan Medical Sickness. Disclaimer. Objectives. Tips Go through 2 to 3 questions In doing so, convey importance of extra readings Confidence

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  1. PREVIOUS FEEDBACK • Lecture slides • Handouts

  2. Managing Health Care Organisations Dev Joshi w/ Management Society Sponsor: Wesleyan Medical Sickness

  3. Disclaimer

  4. Objectives • Tips • Go through 2 to 3 questions • In doing so, convey importance of extra readings • Confidence No use covering material that took a term to cover in less than 1hr  v. superficial

  5. Typical Heymann Lecture • ~30 slides, except last one • Very few bullet points on his slides • Talks around his subject • Extract from a typical slide (Demand Mgt.): Spare capacity  happy customer but unhappy manager

  6. TIPS • Do as much of the extra reading as possible • Especially the bold titles • Good essay writing technique • Answer the question

  7. 5. What lessons can the NHS learn from Amazon.com? • Amazon.com’s Inventory management • Morecambe Bay Hospitals NHS Trust • (3M + Vygon) • (3M) • The Ups and Downs of Inventory Management • Don’t Let your Supply Chain Control You • Fixing healthcare on front lines • Virginia Mason Medical Center • Shouldice Reference: MHCO Exam Paper 08/09, Imperial College Business School

  8. ANSWER THE QN

  9. 2. How should hospital managers deal with the media? • 100,000 lives campaign • Shouldice • Your own knowledge – Mid Staffs Reference: MHCO Exam Paper 09/10, Imperial College Business School

  10. 4. Should operating theatres be used 24 hours a day, 7 days a week? By reference to concepts discussed during the course explain the arguments for and against? • Repeated similar qn in 2011-2012 Reference: MHCO Exam Paper 10/11, Imperial College Business School

  11. Thanks • Mahi Gill – contributing his notes • Tim Heymann, MHCO lecturer • One of the best lecturers I’ve had the privilege of being lectured by • Best module in iBSc Management Course

  12. Questions? • dj408@ic.ac.uk • Good luck for exams • Have fun on the project :D

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