Delivering Quality’s Value, Impact, and Results To Individuals and Business Today

1. Delivering Quality’s Value, Impact, and Results To Individuals and Business Today ASQ Raleigh Section 1113 Updated September 23, 2012 Joanne Mayo – Region 11B DRD

2. Contents of this presentation package are subject to change. Please refer to the Raleigh ASQ website for the latest information. http://asqraleigh.org/

3. ASQ Today: Reach and Impact • Largest quality professional association • 140 countries • 65 years of growth • 251 Sections, 25 Divisions/Forums • Certification recognized worldwide (over 140,000 people in 40 countries are ASQ certified) • Leader in quality management information

4. ASQ Vision By making quality a global priority, organizational imperative, and a personal ethic, the American Society for Quality becomes the community for everyone who seeks quality technology, concepts, or tools to improve themselves and their world.

5. ASQ is: • A global community of the best quality resources and experts in all fields, organizations, and industries. • People passionate about quality. • Bringing together the people, ideas, and tools that make our world work better.

6. A Global Economy and Opportunity • ASQ Goes Global • China, India, Mexico, Brazil, South Korea • 16 World Partners • The Americas • Asia • Europe • Middle East • From manufacturing industry roots to all industries, economies, and regions

7. World Partners Supporting 12K members outside of US

8. ASQ Resources and Solutions • ASQ Knowledge Center • ASQ Learning Institute • ASQ certifications; Rochester Institute of Technology credit • ASQ communities of experts • ASQ Career Center • International Team Excellence Award

9. ASQ Member Homepage www.asq.org/

10. Manufacturing Service International Healthcare Education Other 45.9% 27.6% 13% 2.6% 1.8% 9.1% Members by Industry

11. Membership (as of 06/30/2010) Honorary Fellow Senior Student Full Member Associate Forum/Division Enterprise Enterprise Employee K-12 Site 7 597 31,974 3,245 33,666 8,872 848 31 308 35 577 Total Members 80,160

12. ASQ is a member-led organization Board of Directors sets policy and direction Approximately 3000 member leaders Member-led committees support ASQ goals Sections are under Section Affairs Council (SAC) Divisions are under Division Affairs Council (DAC) Six Regional Directors report to the Board of Directors 185 paid staff at ASQ headquarters in Milwaukee

13. Woody Allen ASQ Knowledge Center Homepage“Goggle” of Quality http://asq.org/knowledge-center/

14. ASQ Learning Institute™ http://www.asq.org//learning/institute

15. ASQ Learning Institute™ Upcoming Instructor-led (Web-based) Courses: September 2012 Supplier Management for the Medical Device Industry October 2012 Measuring Process and Organizational Performance November 2012 Process Validation for Medical Device Upcoming Instructor-led (Classroom-based) Courses: October 2012 - Memphis, TN ISO 13485 Lead Auditor Training (RABQSA Certified) Practical Measurement Uncertainty November 2012 - San Antonio, TX Auditing for Improvement Internal Auditor Training for AS9100 ISO/IEC 17025 Lead Assessor Training ISO/IEC 17025 Lead Assessor Training Visit The ASQ Learning Institute™ for a list of all courses ASQ has to offer. Many companies, large and small, are stipulating ASQ professional certifications as job requirements when hiring new employees or providing salary increases.

16. Certifications (updated June 2010) Auditor Biomedical Auditor HACCP Auditor Calibration Technician Technician Engineer Reliability Engineer Software Engineer Improvement Associate Inspector Manager Master Black Belt Process Analyst Six Sigma Black Belt Six Sigma Green Belt Pharmaceutical GMP Professional CQA 34,601 BIO 674 HACCP 790 CCT 1,300 CQT 22,850 CQE 37,285 CRE 4,482 CSQE 4,874 CQIA 6,951 CQI 12,998 CMQ/OE 14,047 No one passed exam yet CQPA 799 SSBB 10,278 SSGB 4,743 CPGP 118

17. Professional & Technical Journals • Six Sigma Forum Magazine • Journal of Quality and Participation • Journal of Quality Technology • Software Quality Professional • Quality Management Journal • Quality Engineering • Technometrics

18. Publications and Media • Quality Progress • Quality Press • Standards • Audiotapes • Webinars, Video • Software

19. ASQ Career Center • Recruit • Service packages and discounts • Resume database • Partnership with the Career Network • Salary Survey access • Annual Career Fair at ASQ World Conference http://asq.org/career/

20. ASQ Divisions: Breadth and Depth • 25 industry-specific divisions • Divisions include: • Audit • Automotive • Biomedical • Chemical and Process Industries • Design and Construction • Education • Energy and Environmental • Food, Drug, and Cosmetic • Healthcare • Lean Enterprise • Six Sigma • Software • Teamwork and Participation http://asq.org/communities-networking/topic-industry.html

21. ASQ Sections: Breadth and Depth • 251 locally operated sections offering: • Meetings • Newsletters • Online information • Education • Certification exam preparation • Leadership opportunities • Are you assigned to a section?

22. ASQ Networks – Connecting MOC • Consultants • New to Quality • Minorities in Quality • Women In Quality • Young Quality Professionals • Future of Quality • Global Networks MOC = Members of the Community (includes non-ASQ members)

24. Social Responsibility • Secretariat for ISO 26000 TAG (Technical Advisory Group) • Release: 2010 • Not a management system standard • Not intended for certification • List of guidelines

25. TheSRO and Quality for Life www.THESRO.org http://asq.org/social_responsibility/index.html http://asq.org/career/

26. Upcoming ASQ Conferences • 56th Annual Fall Technical Conference -October 4-5, 2012 • St Louis, MO • 39th Energy & Environmental & Energy Division Training & Education Conference-October 14-17 • Tampa, FL • 21st Annual ASQ Audit Division Conference-October 11–12, 2012 • Augusta, GA • 21st Annual Service Quality Conference-October 15–16, 2012 • Baltimore, MD • 59th NEQC Conference-October 23–24, 2012 • Mansfield, MA • International Conference on Software Quality-October 29–31, 2012 • Indianapolis, IN • 2012 National Quality Education Conference-November 11–12, 2012 • Louisville, KY • Lean and Six Sigma Conference-March 4–5, 2013 • Phoenix, AZ • World Conference on Quality and Improvement-May 6–8, 2013 • Indianapolis, IN • http://www.asq.org/java_members/calendar/searchEvents.jsp

27. Upcoming ASQ Raleigh Events • 2012 • September • -ASQ Raleigh Dinner Meeting-Sep 18, 2012 • October • -ASQ Raleigh Tour-Oct 16, 2012 • November • -ASQ Raleigh Tour-Nov 13, 2012 • December • -ASQ Raleigh Dinner Meeting-Dec 11, 2012 • 2013 • Jan-Apr TBD • May • -Quality in the Triangle (QIT) Conference-Tuesday • May 21, 2013

28. Upcoming ASQ Raleigh Events (cont’d) Food Bank volunteer: Webinars: Certification exams: Education events: Six Sigma SIG: Oct 20, Dec 15, Feb 23 TBD Oct , Dec, Mar, Jun TBD Sep 25, Oct 22, Nov 26, Jan 28, Feb 25, Mar 25, Apr 22, May27 Register for events via Eventbrite (see enewsletter or website for specific URL, for example: http://asqraleighdinnermeeting.eventbrite.com/

29. ASQ Raleigh Leadership Council • Chair – Stephanie Ploeger • Vice Chair – Joey Martin • Treasurer – Carol Poindexter • Secretary – Patti Landolfi • Arrangements – Bonnie Pittman • Audit – Bob Carter • Membership –Mary Chris Easterly • Newsletter – Megan Summerlin • Nominations – Jim Murrell • Programs – Doug McCorquodale/Mike Potter • Publicity – Helen Sims • Student Advisor – Christine Wyche • Website Support – Jodi Robinson • Voice of the Customer-Nichole Martin

30. ASQ Raleigh Leadership Council (cont’d) • Quality Management Process – Joey Martin • Job Placement – Angie Lucas • Education – Robert Guzman • Certification – Heather Payne • Re-certification, Senior membership, Fellow Nominations, QIT – Stuart Walker • Six Sigma Special Interest Group – Pam McNulty • Community Good Works – Modinat Ogun • Mentor Committee – Joanne Mayo • Communication-Tauna Schachle • Scholarship-Sarah Anderson • Historian – David Goldston • Plus many committee members

31. Quality Management Process - Stephanie Ploeger • QMP is our business plan management tool, includes the section’s operating requirements and has a recognition component • QMP includes Key dates and assignments related to section business – budgets, audits, membership, etc. • Recognition Levels are cumulative: • Basics – Level 1 – submit all minimum requirements by deadline, maintain minimum of 30 paid members, no complaints • Planning – Level 2 – Meet Basics 1 PLUS Required to submit an annual business plan and budget • Performance – Level 3 – Meets Basics 1 and Planning 2

32. Quality Management Process Recognition Levels – 2 award categories: • Total Quality, J.S. McDermond Award • Achieve 75% of goals and submit by deadline • Excellence: must meet or exceed goals in member retention, satisfaction and loyalty as measured on the annual survey • Recognition Levels: Bronze, Silver & Gold • The Raleigh Section has received the highest awards for the last 3 years:

33. Quality Management Process Recent Awards • ASQ Raleigh earned the 2010-2011 Gold Excellence and Total Quality Awards for the fourth consecutive year! Thanks for the hard work by our Leadership Council, committees, and volunteers, and to all the members for creating and participating in the professional development and other quality events each year!

34. Job Placement – Angie Lucas • Coordinate the section’s job placement program • Facilitate access to professional opportunities for section members • Assist area companies with recruiting quality professionals

35. Education – Robert Guzman WEBINARS ASQ ONLINE TRAINING RALEIGH ASQ TRAINING CLASSES CERTIFICATION PRODUCTIVITY/QUALITY ENHANCEMENT AWARENESS

36. Education WEBINARS TBD

37. Education ASQ ONLINE TRAINING http://www.asq.org/certification/prepare.html Information tailored to meet your needs. Biomedical Auditor (CBA) Calibration Technician (CCT) HACCP Auditor (CHA) Manager of Quality/Organizational Excellence (CMQ/OE) Pharmaceutical GMP Professional (CPGP) Quality Auditor (CQA) Quality Engineer (CQE) Quality Improvement Associate (CQIA) Quality Inspector (CQI) Quality Process Analyst (CQPA) Quality Technician (CQT) Reliability Engineer (CRE) Six Sigma Black Belt (CSSBB) Six Sigma Green Belt (CSSGB) Software Quality Engineer (CSQE)

38. Certification - Heather Payne • Quality Professionals achieve certification by passing an exam; certain certifications also have additional requirements • 16 certifications currently offered • The exam covers the Body of Knowledge that ASQ has identified for that area • Exams are given locally by the Section four times per year (Oct, Dec, Mar, Jun), with each certification exam given twice http://asq.org/certification/index.html http://asq.org/training-and-certification.html

39. Recertification – Stuart Walker • If paying with credit card, Email with scans is fine • If paying with check hard copy needed • Usually processed within five business days • Members are notified by email • ASQ processes all payments, contact them for receipts if needed • Mail to: • Stuart Walker 205 Veranda Court Raleigh NC 27615

40. Senior Membership – Stuart Walker • Leadership and professional achievement do not go unnoticed by ASQ. The Society offers Senior membership for individual members who represent the upper echelon of the quality profession and serve as the backbone of the Society. ASQ Senior membership rewards members with enhanced benefit selections.

41. Senior Membership You may apply for Senior membership status if you meet the following criteria: • Been an ASQ Full member in good standing for one year • Have 10 years of professional experience • Meet one of four professional criteria outlined on the Senior membership application (see next slide)

42. Senior Membership At least one of the four options below: • Have conducted quality-related engineering, inspection or audit, or statistical work, or applied the methods and principles of quality on the job for at least two years. • Have taught quality or related arts or sciences at an accredited institution for at least two years. • Have been a Senior member or comparable type in a recognized professional organization. • Currently hold an ASQ certification that requires recertification.

43. Senior Membership Senior Benefit Options A choice of one of the extra benefit options below is included with Senior member current dues of $139 • Select one journal of your choice, or • Select two divisions of your choice, or • Select one additional section of your choice http://asq.org/membership/individuals/senior.html Download the Application for Advancement to the Grade of Senior (PDF, 52 KB) Fax or mail the completed form directly to ASQ

44. Fellow Nominations – Stuart Walker Please help section identify members to be nominated for Fellow Six categories: Technical expertise, Responsibility, papers (etc), ASQ activities, Professional affiliations, Teaching/Consulting each has minimum points needed nominee candidates have to provide information Applications to National by May 1 reviewed, approved by Raleigh ASQ prior to submittal to National Contact Stuart for more details or look on national web site at application

45. 2013 Quality in the Triangle Conference • Scheduled for May 20-22, 2013 • Conference Tuesday May 21, 2013 • McKimmon Center • Call for papers to be issued by October 15, 2012 • Speakers to be selected by Dec 15, 2012 • Brochure to be out by March 1, 2013 • Same fees as last year: • conference $125, early bird $99 until 1 May 2013 • pre-conference seminar/workshop $TBD • post-conference seminar/workshop $TBD • http://asqraleigh.org/qit-conference/qit-announce • Need Speakers!!!!

46. Six Sigma SIG – Pam McNulty Purpose of the Lean Six Sigma Special Interest Group (SIG):   The SIG shares six sigma and lean discussion topics led by facilitators using examples of current or past projects. The goal is to generate 2 way dialog and best practice sharing. The SIG meets monthly on the 4th Tuesday at Matrix Resources from 5:30 to 7:30 pm. Sample 2009-2010 topics: • Using Six Sigma to Drive Strategic HR Results • Leveraging the Power of Six Sigma and Good Works Programs • How Applying Lean Six Sigma principles in Sourcing helped save IBM millions

47. Good Works Programs – Modinat Ogun What is ASQ Good Works? • Volunteer projects focused on the utilization of quality methods to facilitate organizational improvements • Targeted to community-based, non-profit organizations with ASQ members contributing as volunteers Past projects Completed: • ISO 9001 Implementation Project for a Kinston non-profit • Piedmont Wildlife Center (Durham) – Database Development Current Projects • Toys for Tots

48. New Mentor Program – Joanne Mayo • Primarily for new members and potential members (Rookies): • Educate new members about section, division, headquarters offerings • Educate potential members about benefits of ASQ membership • Seasoned ASQ members (Gurus) > 3 yrs ASQ Membership, and • Active in ASQ events (minimum 3 in past year) or 2. ASQ Leadership member • Guru Application process • Rookies choose Gurus based on their expertise, industry, certifications, etc. via webpage

49. New Mentor Program Current Approved Gurus • Joanne Mayo • Mary Chris Easterly • Jim Murrell • Haleh Byrne • Branch Sternal • Joe Knight-McKenna • Roberto Guzman • Mike Nichols Committee • Joanne Mayo (Chair) • Branch Sternal • Jim Murrell Guru’s earn Recertification credits (0.1 credit per hour). Join us in becoming one of Raleigh’s ASQ “Gurus”. See handout and webpage for more details: http://asqraleigh.org/community/mentoring/

50. Additional links and information • ASQ Raleigh section website http://asqraleigh.org/ • ASQ Raleigh section Linked In http://www.linkedin.com/groups?gid=1004247&trk=hb_side_g • ASQ Raleigh section twitterhttp://twitter.com/asqraleigh • http://www.asq.org/member-leader-community main Member Leader webpage (Interact, Key Tasks, Position, Resources, Initiatives, News & Dates) • http://www.youtube.com/ASQhq • http://twitter.com/ASQ (2052 followers) Lists: @ASQ/asq-members @ASQ/asq-board-of-directors @ASQ/asq-hq @ASQ/asq-sections-divisions @ASQ/asq-staff