Connect with Customers Effectively with Automation

1. Connect with Customers Effectively with Automation Phykon.com

2. Good customer service is vital to businesses. • Customer Service is overtaking pricing and product to become a key brand differentiator. • And customers expect efficient, superfast customer service every time. • It is important for businesses to delight customers with a pleasant brand experience — whether it is a seamless order process, or efficiently resolving an issue or instantly getting information at an inbound call centre services. • How can this be achieved? Good Customer Service

3. Deliver excellent customer service with RPA and-AI-powered technology • You can now deliver effortless and consistent customer support with automation. • Robotic Process Automation (RPA) or Automation enhances the agent's capabilities. • Deliver prompt and personalized assistance every time. Excellent Customer Service

4. Attend to customers efficiently. • Allow chosen areas to operate independently or with minimal manual involvement. • Better usage of the agents by leveraging their decision-making power. • Agents can attend to more complex queries. • Save time to attend to other processes that cannot be automated. • 24/7 customer support is possible. Excellent Customer Service

5. RPA chat support and AI communications at call center outsourcing services can benefit from automation in numerous ways. • RPA can transform the entire customer and service provider experience. • Customers and agents stand to gain from the capabilities that RPA delivers. What benefits does the customer experience?

6. Readily available data makes information accessible easily. • Faster and tailored responses help cut down lengthy interactions. • Customer queries are addressed promptly. Improved Response Times

7. Customers will base their expectations on their past experience with you. • With automation it is possible to raise the bar and to keep delivering consistent services. Better consistency

8. Personalise the customer's experience by greeting them by name when they call. • Responding to every contact they make. • Retrieving their account information instantly. • Having their past details on hand. • Personalising makes the interaction pleasant and satisfying for the customer. • This will instill a connection with the brand. Personalised services

9. Software bots can stand in for human agents and attend to customer requests through 24/7 support. • Chatbots and IVR are RPA tools that assist customers round-the-clock. Always-on assistance

10. Customers want to have flexibility to get in touch through various channels. • You can attend to each instance of communication with a prompt response. • With features like the IVR call-back, your customers will never have to wait on hold again. • Automatically respond to a blank call with a text message. • In-App outgoing emails and VoIP integration enhance communications with customers. Effective communications

11. Faster and easier data availability smoothens the process for agents — checking information, relaying data, and resolving issues becomes more efficient. • Customers can be attended to faster and a call can be closed in a shorter span of time. • In Phykon’sinbound call centre services providing real-time customer support, and it makes the services efficient and set your business apart. Efficient services

12. Digital agents can handle repetitive rule-based tasks through RPA. • However, more complex tasks that need a human's logical thinking power can assigned to human agents. • Human agents can get a lot of tasks done with their superior skills. Match the right agents to the right tasks. Better Allocation Of Resources

13. Increase the customers' confidence in you by providing swift, efficient and consistent services. • It is easier to lose their loyalty than to build it. • And so it is crucial to ensure that every interaction delivers the stellar experience that a customer expects. Better customer experience leads to brand loyalty

14. As the business grows, it is important to find quicker ways to tackle common problems faced by customers. • Automation will accommodate growth in business and will support wider services. • More customers can be attended to without upsetting the system and you can continue to provide excellent customer support. Scalability

15. Reducing the average call handling times and errors • Reduce costs incurred and generate revenue through upselling and cross-selling. Reduce costs, increase revenue

16. IVR: • Interactive Voice Responses ensure each call is attended. • No call gets missed. • Customers can also schedule a service themselves on IVR. • A procedure that earlier required a human agent can now be done in minutes on the IVR. • Customers can simply call in and select the required options. • Software bots automatically set the process in motion and fulfils the customer's request. RPA tools in customer support centres

17. Chatbots: • Interactive text responses or chatbots attend to text messages from customers. • Chatbots can address standard requests and queries, while the more complex ones can be directed to human agents. RPA tools in customer support centres

18. In Call centre outsourcing services customers naturally gravitate towards a service provider that gives faster and more assured results. • Deliver more in less time by automating your processes. • Customer service is now a competitive differentiator. • Get an edge over your competition by automating your customer services. Happy customers mean happy businesses.

19. Australia: • +61-280024706 India: • +91-471-4124100 USA: • +1-904-900-2110 Email On: • marketing@phykon.com • SALES@PHYKON.NET Visit Us On: WWW.PHYKON.COM Contact US