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How Good is RPA for Inbound Call Centre Service and Customer Service

Successful businesses ensure that they deliver good customer service, consistently.<br>To do this, they get professional help through inbound call centre services provider.<br>Through call centre outsourcing services provider, you get access to the best talent, skills, technology and equipment, without breaking the bank.<br>

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How Good is RPA for Inbound Call Centre Service and Customer Service

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  1. How Good is RPA for Inbound Call Centre Service and Customer Service? https://phykon.com/

  2. Customer Service • Best customer service is key to building successful businesses. • Successful businesses ensure that they deliver good customer service, consistently. • To do this, they get professional help through inbound call centre services provider. • Through call centre outsourcing services provider, you get access to the best talent, skills, technology and equipment, without breaking the bank.

  3. RPA Customer Service • RPA makes customer service easy and efficient • Experienced contact centre services use latest technology to deliver flawless customer experiences. • They use automation to quicken processes and make them more efficient, accurate and cost-effective. • RPA bots work 24/7, tirelessly, delivering consistent outcomes to boost customer satisfaction.

  4. RPA Customer Service • Robotic Process Automation bridges the gap between human agents and enterprise systems. • The behind-the-scenes bots assist contact centre services agent in extending support and solving problems. • These bots take over repetitive, rule-based tasks, saving a huge chunk of the agents’ time. • This way, human interaction can be reserved for complex, high-value conversations with customers.

  5. Efficient self-service • Customers increasingly resolve issues on their own as a primary step. • RPA (Robotic Process Automation) can make customer self-service more streamlined and efficient. • Providing intelligent self-service facilities will also direct customers away from further seeking phone and email assistance.

  6. Conversing bots • Customized, RPA-enabled, real-time messaging bot services are a great way to provide customers with quick and relevant responses. • Inbound call centre services use the live-chat channel to provide instant, real-time assistance. • Automated responses to common queries will cut down waiting time and help customer on their way to their desired next step.

  7. Uninterrupted service • Automated systems are not bound by holidays, weekend-offs or time zone constraints. • These software bots are available anytime to address queries. • This eliminates wait time, offers prompt resolution and prevents escalation. • Automation prevents service disruptions. • Overall customer experience is thus enhanced.

  8. Rerouting to the right agent • A traditional Interactive Voice Response (IVR) system can be limited in its rerouting skills. • Also, misrouting can frustrate customers. • Prevent this with smart automated assistance.

  9. Rerouting to the right agent • An automated IVR ("Press 1 for sales, press 3 for account updation, press 9 for an agent...") can route a call to the right agent. • Inbound call centre services stand to benefit greatly from this.

  10. Accuracy • Humans are naturally prone to errors. • Automated (RPA-enabled) systems are pre-programmed to perform with efficiency, with no errors. • Virtual robots can resolve common and recurrent issues.

  11. Cost effective • RPA reduces hiring and training costs. • Automated responses via chat bots eliminate the need for numerous agents. • This cuts down on huge personnel expenses.

  12. Scalability • Handle unexpected volume hikes without having to hire more hands. • RPA systems can handle large volumes of tasks that a single human agent. • Varying call volumes can be handled at automated inbound contact centre services.

  13. Increase productivity • Automated systems help agents cut down time taken on tasks. • Agents do not have to go through manuals and interaction templates. • Routine, repetitive, rule-based tasks can be relegated to software bots and agents can use this time saved to focus on more value-added tasks.

  14. Reliability • No bias, no discrimination, no emotional baggage (anger, aggression, annoyance, etc.), no difficulties inherent to humans (illnesses, vagaries of moods, social pressures, personal responsibilities, etc.). • Robotic Process Automation systems can be programmed to deliver the desired responses. • Consistent outcomes of pre-programmed bots help build brand reputation and trust.

  15. Real-time support through chat • Live chat on a website is a great communication medium • Queries can be addressed through live chat while browsing the website. • It doesn't intrude and is convenient. • It can be compellingly personalized, thus, influencing customer's perception of the brand and can even prompt a quick sale.

  16. Real-time support through chat • RPA can augment chatbots improving its performance and quality. • Want to learn more about how RPA can help you extend best customer service? • Contact us to fix a no-obligations appointment, and we’ll walk you through the benefits.

  17. Contact US Australia: • +61-280024706 India: • +91-471-4124100 USA: • +1-904-900-2110 Email On: • SALES@PHYKON.NET • marketing@phykon.com Visit Us On: WWW.PHYKON.COM

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