Why businesses must leverage social media to enhance customer services

1. Why businesses must leverage social media to enhance customer services www.phykon.com

2. Social media and today’s customer • Social media plays a huge role in the way customers interact with brands. • Today’s consumers are digitally connected. They are on all the social media platforms. • Customers are quick to post on social media platforms the very second they encounter a problem. • Platforms like Facebook or Twitter or any other popular channels offer them instant answers.

3. Phone Support or Social Media? • Phone support continues to enjoy a great presence. • This is why inbound call centre services is still very much effective in customer support. • In addition to this, social media support, live chat, email, etc. are other channels through which brands offer excellent customer services. • Call centre outsourcing services now turn into contact centres that are used by high-growth brands to provide multi-channel support.

4. How do customers use Social Media to interact with brands? • Social media helps customer stay more connected and informed. • They can access the brand easily and get information readily. • Customers use social media to announce to the world what they think of a product or service.

5. How do customers use Social Media to interact with brands? • Big brands have social media managers who handle their social media profiles • Social-media-aware brands ensure that every review, positive or negative is taken up with care.

6. Social media reviews • Customers take to the popular platforms to review brands. • Social media makes them confident. • It is up to the brands to take up concerns promptly. • Otherwise customers will turn to the next brand they know.

7. How do customers use social media for customer support? • Customers help each other by going through previously posted information or by eliciting instant answers to questions. • Other users will be able to recommend suitable version of a product or about a good deal.

8. Why is social media important to brands today? • Social media is a game changer. It is advantageous to businesses too. • They can handle multiple customers at once. • Good customer service will be appreciated by customers on your profile and can be used a promotion.

9. Why is social media important to brands today? • Brands use the help of social media influencers to spread the good word about you. • Social media will help build brand reputation. • Mass announcements can be made just like they did through newspapers, without any cost.

10. Businesses must leverage social media • Good customer service has become a very high priority. • Customers voice their opinions without hesitation and their posts are viewable by all. • Brands not only sit up and take notice, but also take immediate action to make amends.

11. Businesses must leverage social media • Social media has a more casual and personal air about it that customers find easier to connect to. • It is just like reaching out to their friends. • This also brings in a sense of authenticity.

12. Time to be best friends with Social Media • As long as there is a sound product or service that is continually improved, social media can be a great channel that businesses can harness to work for the brand. • It can also be the great customer service channel that works for the instantly gratified consumer of today.

13. Are you trying to reach out to your customers? • If you’re not sure how to get started, our expert can help you. Our customer service offerings may just be the answer!

14. Contact US Australia: • +61-280024706 India: • +91-471-4124100 USA: • +1-904-900-2110 Email On: • SALES@PHYKON.NET • marketing@phykon.com Visit Us On: WWW.PHYKON.COM