그림 1-1: DELL Computer 의 운영체계

1. 그림 1-1: DELL Computer의 운영체계 Internet주문 판매예측 및 생산계획 예시 고객 Global IT Center 생산지시정보 협력업체 본체조립공장 Distribution Center 3개 물류회사가부품 물류 처리 42개 배송 업체가 제품물류 처리 제조 L/T 5HR Supply L/T 2∼3일 (북미지역)

2. 그림 2-1: 상거래 단계 수요자 공급자 상품 및 가격정보교환 흥정/협상 계약취소 주문/계약 납품/배달 (일반적인)거래종료 정산 (대금지급) After Service

4. 금융 기관 금융 기관 자금관리 (수익) 자금관리 (유동성) 자금관리 회계 관리/재무 회계 회계 인력관리 Goods/ Services Goods/ Services 판매 구매 생산 판매 구매 그림 2-3: Management Activity in e-Transformation Vision Culture Environment Mission Strategy Organization Structure Process Function Infrastructure

5. Management of e-Transformation and Network Management of Process and Structure of intra- and inter-organizational relationship process and data integration Vertical Disintegration Intra-organizational Collaboration N/W- Organization Inter-organizational Process Structure

6. EIS 기획/의사결정 구매 계획 판매 계획 DSS 보고/통제 생산 계획 운영업무 MIS 생산 판매 구매 금융 기관 금융 기관 자금관리 (수익) 자금관리 (유동성) 자금관리 회계 관리/재무 회계 회계 인력관리 Goods/ Services Goods/ Services 판매 구매 생산 판매 구매 그림 3-1: ERP와 Enterprise Solution의 확대 방향 SEM SCM ERP E-Commerce

7. 그림 3-2: 정보 시스템의 발달 Top Management Level EIS ESS MIS Idea OAS OAS GDSS GDSS ? DSS DSS XSS XSS DSS XPS XPS MIS MRS MRS MRS MRS TPS TPS TPS TPS TPS TPS 50년대 60년대 70년대 80년대 90년대 00년대 Operational Level 참조: Holten/Knackstedt (1997)

8. 그림 3-3: Transformation from Business to e-Business e-Commerce e-Business e-Transformation 50년대 MIS process and data integration Vertical Disintegration ERP 기업내 Collaboration N/W- Organization 60-80년대 IOS 90년대 후반 B2B 기업간 B2B Process Process Structure 90년대 중반 New Biz B2C New Biz Intermediary (예) Marketplace ASP etc. inter- organizational process and data integration vertical disintegration (outsourcing) and co-operation A B C A B C

9. CRM SRM Marketing e-Procurement Sales Service 그림 3-4: Framework for e-business application Marketplace/ Portal Marketplace/ Portal Portal Intra-org. SCM Collaborative Planning (SCM) Collaborative Planning (SCM) SEM ERP SRM CRM Data-Warehouse Collaborative Engineering (Product Life-Cycle Management) intra-org. KM intra-org. KM Knowledge Mgmt (inter-org.)

10. mySAP Business Suite PLM SCM Human Capital Mgmt CRM SRM mySAP ERP Financials Admin & Operations 그림 3-5: SAP 솔루션 구성 SAP xApps Application Platform: Web Application Server mySAP All-in-one People Integration: Portal, Collaboration… mySAP Businees-one SAP NetWeaver Information Integration: BI, KM, MDM, ... Process Integration: XI, Business Process Mgmt..

11. 전략기업경영관리 (SEM) 제품수명주기관리 (PLM) 고객 공급자 고객관계관리 (CRM) 공급자관계관리 (SRM) 기업내부프로세스 (Core ERP) 공급망관리 (SCM) 그림 3-7: SAP솔루션간의 통합 및 상호관계

12. Enterprise Management Strategic Enterprise Management Business Analytics Business Intelligence & Decision Support Accounting Employee Relationship Management & Workforce Analytics Marketing, Sales & Distribution Customer & Vehicle Relation-ship Management Marketing Vehicle Planning & Forecast New & Used Vehicle Sales Vehicle Delivery Event Management Financing, Leasing & In-surance Services Product Lifecycle Management Define Strategy & Concept Verification of Concept Prototyping Phase Preproduction Phase Product Data Management Lifecycle Support Manufacturing (Make to Order, Make to Stock) Supply Planning Manufacturing Execution Supply to Line Inventory Management Quality Management Supplier Collaboration (Procurement) Supplier Relationship Management Operational Procurement Inbound Logistics Billing Vendor Performance Event Management CKD Assembly Operations Planning Inbound Logistics Inventory Management (Kit Management) Assembly Event Management Customer Service Service & Workshop Management Warranty Customer Interaction & Care Fleet & Rental Management Dealer Channel Management Service Parts Demand Planning & Forecasting Supply Network Planning Sales & Delivery Manufacturing Procurement Lifecycle Logistics Business Support Employee Life-Cycle & Transaction Management Procurement Financial Supply Chain Management Fixed Asset Management Automotive - OEM

13. SAP Product Available Partner Product Available Sxx, Vxx, Bxx SAP Product & Service Pxx Partner Product SAP Product Available with Future Releases Partner Product Available with Future Releases For more information see: http://www.sap.com Future Focus Collaborative Business Map Available Automotive - OEM Manufacturing (Make to Order, Make to Stock) Supply Planning Manufacturing Execution Supply to Line Inventory Management Quality Management Forecasting (S4, S3) Assembly Order Management (S4) Planned-based Material Staging (S4, S3) HU-Based Inventory Management (S34) Process Quality (S4) Model-Mix Planning and Vehicle Sequencing (Heijunka) (S3, S34) Defective Parts Handling (S4) Assembly Order Tracking (S4, S22, S3) Warehouse Inventory (S4) Sub-daily Material Staging (S3, S34) Quality Scoring (S4, S3) Line-Side Inventory (S4, S3, S34) KANBAN (S4) Rapid Planning Matrix (RPM) (S3) Manufacturing Confirmation, Backflush or High-volume Backflush (S4, S3, S34) Reorder Point-based/Consumption-based Replenishment (S4) Consignment (S4) Material Requirements Planning (S4, S3) Returnables Management (S34) MRP Simulation (S4, S3) Link to an Assembly Control System (S4, P23) Sequenced JIT Delivery Schedules (S34) Subcontractor Inventory (S4, S34) Constraint-based Planning (S3) Separation of Materials Price & Logistics Price Controlling on Type/Model Level (S12) Supply to Line by Logistics Provider (S34) Planner's Cockpit (S4, S3) Work in Process (S12) Variance Analysis (S12)

14. Utility Industries ConsumerIndustries Discrete Industries Process Industries Public Services Financial Services mySAP CRM mySAP BI Solution/Business View mySAP SRM mySAP SCM mySAP PLM mySAP Financials mySAP HR Enterprise Portal SAP CRM Application Components SAP EP SAP MP SAP BW ISBCA SAP APO SAP SEM Component/Technical View IS-CS Industry-Specific Components SAP … SAP BC SAP R/3 IS… Technology Components SAP GUI IS-UCCS SAP DB SAP … 그림 3-11: SAP 솔루션 구성 (산업솔루션과 콤포넌트)