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Oracle Retail commissioned a survey to look at consumers’ preferences Experience Tradition/tutorialoutletdotcom

FOR MORE CLASSES VISIT<br>www.tutorialoutlet.com<br><br>Survey Background RETAIL In the fall of 2011, Oracle Retail commissioned a survey to look at consumers’ preferences for connecting with companies<br>using traditional and online customer service options, including:<br>•           How consumers value Live Help, compared with other customer service methods<br>•           Adoption levels for Live Help<br>•           Adoption levels for social media and how consumers engage with companies there<br>•           Expectations for live support and responses at social media sites The survey also answers other questions:<br>•           Do consumers place Live Help among their “go to” means of communication with products and services companies?

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Oracle Retail commissioned a survey to look at consumers’ preferences Experience Tradition/tutorialoutletdotcom

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  1. Oracle Retail commissioned a survey to look at consumers’ preferences Experience Tradition/tutorialoutletdotcom Oracle Retail commissioned a survey to look at consumers’ preferences Experience Tradition/tutorialoutletdotcom FOR MORE CLASSES VISIT www.tutorialoutlet.com

  2. Oracle Retail commissioned a survey to look at consumers’ preferences Experience Tradition/tutorialoutletdotcom Oracle Retail commissioned a survey to look at consumers’ preferences Experience Tradition/tutorialoutletdotcom Survey Background RETAIL In the fall of 2011, Oracle Retail commissioned a survey to look at consumers’ preferences FOR MORE CLASSES VISIT www.tutorialoutlet.com Survey Background RETAIL In the fall of 2011, Oracle Retail commissioned a survey to look at consumers’ preferences for connecting with companies using traditional and online customer service options, including: •           How consumers value Live Help, compared with other customer service methods •           Adoption levels for Live Help

  3. Oracle Retail commissioned a survey to look at consumers’ preferences Experience Tradition/tutorialoutletdotcom Oracle Retail commissioned a survey to look at consumers’ preferences Experience Tradition/tutorialoutletdotcom

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