Web-based Recall App Internal “ CC ” email Notifications

1. Web-based Recall App Internal “CC” email Notifications

3. Internal company “CC” Orientation • Managers, Customer Support, & internal functional areas receive outbound “CC” emails: • View Administrative Reports with details of the recall or withdrawal (Internal or External to Customers) • Customer Support & “Helps” • (208) 890-9169 • RecallSupport@RecallInfoLink.Com • QuickTip Sheets & video InfoClips • Initial Important Actions • Other Aspects • Admin Screens

4. Orientation - continued • Recall InfoLink Support & “Helps” • (208) 890-9169 • RecallSupport@RecallInfoLink.Com • QuickTip Sheets, Instructions, & video InfoClips available to your customers • Important Initial Preparation Actions • all Users (including you) should add these contacts to their email Address Book: • “Recall Alert” <recall@recallinfolink.com>, and also • “RecallSupport” <recallsupport@recallinfolink.com> • the Client & Responder company IT Departments should “white list” the domain “recallinfolink.com” for both web Browsing access, and also Email Servers • This will enable you & your Customers to receive all of the Recall Notifications, and not have them go to SPAM or the Junk folder. • Other Aspects • the Customer “Welcome” & Instructions Letter • the Recall “Responder” Wizard & Amounts Updates • Reports • Admin Screen • Customer Contact Info Update

5. Recall Overview • a Recall is launched by your company. • Internal functional areas will receive“CC” email notifications: • Your Customers: • Receive Notification • Act upon the online recall info and instructions • Respond online • Your customers may call your Customer Support, or Recall InfoLink for assistance • Internal Functions: • view Administrative Reports(through the Admin menu) with all of the details of the event that was sent to Internal responders & to External Customers.

6. the Recall Notification process Email is used for internal “CC” contacts Managers & “CC” contacts Receive notice & then View Administrative Reports

7. the“CC” Notification E-mail auto-login linkdirectly into the Homepage

8. Click Admin to view Administrative Reports (of Internal or External recalls)

9. Admin screen selections Click “View Company Recalls”

10. Manager & “CC:” notifications View Reports of the selected Event

12. Compliance Reports Starter & Continuer Compliance Report - satisfying Agency requirements Compliance Report - satisfying Agency requirements, plus “Customer Returns” & other Reports (see next page)

13. Administrative Reports - the recall event ‘overview’ report Withdrawal of Widgets, 09/02/11 Compliance Report - satisfying Agency requirements

15. Admin& “CC:” notifications: Users, “CC” Contacts, “Managers” Permissions & Selections “CC:” notification email Manager Review Your Customers have the same Admin capability at no cost

16. Summary • Recall Launched • Email Notification • Recall Admin Reports • Responders with • Amounts • Continuing the • Recall • Tracking Progress • Regulatory • Compliance Starter to Continuers to Recipients … and back again

17. the Right Information to the Right People at the Right Time to do the Right Thing

18. Reminder: • Customer Support & “Helps” • QuickTip Sheets & video InfoClips, Orientations • RecallSupport@RecallInfoLink.Com • (208) 890-9169 • User Setup • “White Listing” for Internet access & company Email Servers (IT Dept) • User Address Book contacts should add: “Recall Alert” <recall@recallinfolink.com>, • and also “Recall Support” <recallsupport@recallinfolink.com>. • VERY IMPORTANT: • Customer Contact Info Updates please go to: • www.RecallInfoLink.Com/Support/Contact-Info-Update

19. This Instructional document contains proprietary information meant for the use of Recall InfoLink Clients & Customers only, and is not to be distributed outside of Client companies. A Client’s Customers may be sent some materials provided for “Responders”.