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Setting the Foundation – Systems Planning Approach .

Learn about system planning for homeless-serving organizations focusing on ending and preventing homelessness. Explore key concepts, strategies, and the role of System Planner Organization in developing sustainable solutions.

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Setting the Foundation – Systems Planning Approach .

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  1. Setting the Foundation – Systems Planning Approach. Provincial Housing & Homelessness Conference April 24, 2018 Gander, NL Jaime Rogers MSW, RSW

  2. Homeless-Serving System Local or regional systemforservingthosewho are homeless or at imminentrisk of homelessness. 1. 2. Method of organizing and delivering homeless services appropriate to client needs. 5. 3. Organizations working together towards the same goal of ending homelessness. Tangible metrics to determine program and systemsuccess, and examine howfunds are expended. 4. Ensuring individual programs contribute to system success.

  3. FoundationalConcepts System planning response focuses on both ending homelessness and preventing future homelessness. 1 Uses the concept of functional zero as the measurement for ending homelessness which means that homelessness is prevented whenever possible, and that experiences of homelessness are rare, brief, and non-recurring. 2 Ending and preventing homelessness require renewed leadership & accountability across stakeholders and investment in what works. 3 Critical need to increase permanent supportive and affordable housing supply, and a greater focus on prevention and diversion, including longer term supportswhere appropriate. 4

  4. SystemPlanning in Brief 1. Cross-sectoralleadership & engagementacrossstakeholders. Highly coordinated homeless-serving system planning. 2. 3. Clarityongovernancemodel & lead SystemPlannerOrganizationfor Plan. 4. Coordinatedfundingto advancecommon Plan objectives. 5. Information system & performance management across homeless-serving system 6. Research, evaluation and data embedded in & refine efforts in real time. 7. Housing First program responses to address chronic & episodic homelessness. 8. Housing-focused outreach for rough sleeping. Diverse housing options, including Permanent Supportive Housing, Affordable Housing, Rent Subsidies, Short-term Supportive Housing. 9. Tailored intervention to priority groups, inc. Indigenous people, youth, families, most vulnerable, etc. 10. 11. Targeted prevention intervention for those at highest risk of homelessness.

  5. SystemPlannerOrganization Recognized model across North America homeless-serving system operations. 1 Supportedbyextensiveconsultation in communitythroughadvisoryboards, livedexperiencecouncils, etc. 5 2 Emerged through local/provincial/federal collaboration over last 8 years & outlined in legal agreements. Strategicallysituated in particular organizations in independent non-profitsormunicipality. 4 3 Distinct system planning, Collective Impact backbone supports, services delivery & funding functions merged in nimble model.

  6. SystemPlannerOrganization - Roles • Lead development and implementation of Plans to End Homelessness; • Design and coordinate homeless-serving system; • Develop and implement Homelessness Management Information System (HMIS); • Engage key stakeholders, including people with lived experience, throughout Plan activities; • Manage and coordinate diverse funding streamstowards common ending homelessness objectives and local needs; • Ensure comprehensive performance management, service standards, quality assurance and investment monitoring; • Advance Housing First and other innovative, evidence-based supports and housing approaches tailored to local contexts; • Support best practice learnings for agencies, policy makers, and peers by sharing learnings, providing technical assistance and training; • Champion homelessness issues locally, provincially and nationally.

  7. DesigningtheSystem 80% Transitionally homeless 10-15% Episodically homeless 5-10% Chronically homeless

  8. Acuity & Homelessness Rapid Rehousing, Affordable Housing, Prevention Lower Acuity ICM, Transitional Housing Moderate Acuity Permanent Supportive Housing, ACT Higher Acuity

  9. PUTTING IT ALL TOGETHER IN THE HOMELESS-SERVING SYSTEM HOMELESSNESS INFORMATION GOVERNMENT SERVICES MANAGEMENT SYSTEM COMMUNITY SUPPORTS HOUSING OPTIONS INTENSIVE PERMANENT TRANSITIONAL AFFORDABLE RAPID CASE SUPPORTIVE HOUSING HOUSING REHOUSING MANAGEMENT HOUSING Services Ahead HOUSING RESOURCES EMERGENCY SHELTERS Household Amenities Warehouse Landlord Amenities Engagement Indigenous Cultural Supports Streets Shelters Services Ahead Systems Prevention COORDINATED ACCESS Outreach & Engagement Assessment & Referral Diversion People Experiencing Homelessness Youth Indigenous Chronic/Episodic Families System Entry Points

  10. System Processes Agreed upon standards, policies and protocols to guide program and system operations including: Eligibility criteria 1 2 5 4 3 6 Referral processes Service standards Safety, etc. Privacy Client engagement

  11. PerformanceManagement Empowers clients through participation in quality assurance activities at program and system level. Evaluates system’s impact on target populations. Performance expectations at theprogram and systemlevelsaligned and monitored to drive Plan targets. Illustrates the level of performance expected of everyone. Promote service integration across sector and with mainstream systems. Articulates what the system aims to achieve.

  12. HMIS: BeyondtheBasics HMIS allows communities to implement and undertake system planning using real time data. Agencies can track progress at client level, while funder can assess system performance. Allows for unduplicated count of shelter population longitudinally to assess program gaps. Fundamental infrastructure to track how clients move through homeless serving system.

  13. Coordinated Access & Assessment Common processes to ensure appropriate program matching, consistent prioritization, and streamlined flow of clients across Homeless-Serving System. Coordinated process for people to access supports. Provides information, screening, referral, and intake through one or multiple sites. Assessment supports appropriate matching of client to programs.

  14. Integration Strategies Successfulintegrationachievedwhen particular strategiesappliedacrosssystems. 7 • Common policies and protocols, shared information • Adopting and usinganinteragencymanagementinformationsystem 1 • Coordinated service delivery and training 2 • Co-locating mainstream services within homeless-serving agencies and programs 6 • Having staff with the responsibility to promote systems/service integration 3 5 4 • Centralized authority for homeless-serving system planning & system coordination • Creating a local interagency coordinating body

  15. Break Time

  16. What are yourconcerns and frustrationswithhowthesytem(s) are currentlyoperating? 1 GroupDiscussion Questions Why are thingsnotoperatingoptimally in yourcommunity/region? 2 Whatisworkingwell in yourcommunity/region? 3 How do we do more of whatisworkingwell? 4

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