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IT Support Packs

IT Support Packs. CUSTOMER SEGMENT. IT Service Desk teams who provide internal and external support to traditional systems including desktops, laptops and servers. New customers from small-to-medium business (SMB) and enterprise segments.

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IT Support Packs

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  1. IT Support Packs

  2. CUSTOMER SEGMENT • IT Service Desk teams who provide internal and external support to traditional systems including desktops, laptops and servers. • New customers from small-to-medium business (SMB) and enterprise segments. • Typically customers who have security requirements or compliance concerns when choosing their remote access solution.

  3. ADVANTAGES • The best value in remote support available. • Everything you need to provide effective and efficient remote support. • The key variable for pricing is the number of support operators. • It is flat rate remote support.

  4. ADVANTAGES Much easier to understand 3 pricing tiers based on number of named operators and end points: • Small – 10 operators/1000 end points • Medium – 20 operators/1500 end points • Large – 40 operators/5000 end points

  5. WHAT IS INCLUDED? Includes unlimited use of Netop’s advanced technology for remote technical support. NetopOnDemand • Provide ad-hoc support to unmanaged sites NetopWebConnect • Support users with ease across the Internet BrowserSupportConsole • Simple and effective access NetopSecurityServer • Centralised enterprise security

  6. WHAT DOES IT COST? • Small IT Support Pack • 10 named operator seats • Support up to 1000 end points • Call Akeydor for Pricing • Medium IT Support Pack • 20 named operator seats • Support up to 1500 end points • Call Akeydor for Pricing • Large IT Support Pack • 40 named operator seats • Support up to 5000 end points • Call Akeydor for Pricing

  7. HOW DOES IT COMPARE? Significantly lower cost than key competition. 3-year TCO comparison Pricing includes support and maintenance

  8. WHAT ARE THE PARAMETERS • Customers can convert between packs by paying the difference. • Additional operators can be purchased with the medium or large pack. • ADV renewals and upgrades are calculated based on the pack + additional operators. • Number of end points are based on installable Hosts. • Packs are not designed for embedded environments such as POS, medical devices, handheld scanners or ATMs. • Netop hosted connection services will be terminated for customers who do not renew their ADV. • Packs do not include Netop Live Guide, Netop Mobile & Embedded, Netop Gateway and Netop Name Server.

  9. SUMMARY

  10. KEY MESSAGES • VALUE • Lower support costs. Netop’s IT Support Packs offer tech support teams a comprehensive, secure and effective remote access solution at a fraction of competitor’s costs. • CONSOLIDATION • Reduce risk. Netop’s IT Support Packs offer your organization the ability to consolidate multiple remote access tools into a single support mechanism for attended and unattended end points, within and beyond your network. • SIMPLICITY • Increase customer satisfaction. Get what you need to give your customers the best support experience and add value to your services with flexible software solutions that offer a simple pricing structure with no hidden costs.

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