India Facility Management Market Size, Growth by 2028

1. Published: December 2020 2015 – 2025 2018 – 2028 INDIA FACILITY MANAGEMENT MARKET FORECAST AND OPPORTUNITIES www.techsciresearch.com www.techsciresearch.com MARKET INTELLIGENCE . CONSULTING 1

2. Table of Contents S. No. Contents 1. Service Overview 2. Research Methodology Executive Summary 3. 4. Voice of Customer 4.1. Overall Brand Satisfaction Level 4.2. Brand Satisfaction Level wrt Availability 4.3. Brand Satisfaction Level wrt Mode of Distribution 4.4. Brand Satisfaction Level wrt Pricing 4.5. Brand Satisfaction Level wrt Sales Service 5. India Facility Management Market Outlook 5.1. Industry Structure and Stakeholders 5.2. Porter’s Five Force Analysis Market Size & Forecast 5.3. 5.3.1. By Value Market Share & Forecast 5.4. 5.4.1. By Service (Property, Cleaning, Security, Catering, Support and Others) 5.4.2. By Application (Commercial, Industrial and Residential) 5.4.3. By Service Type (Hard Service & Soft Service) 5.4.4. By Region (North, West, East and South) 5.4.5. By Company (2022) 2 2 © TechSci Research

3. Table of Contents S. No. Contents 5.5. Market Map (By Service, By Application, By Service Type, By Region) India Property Services Market Outlook 6. 6.1. Market Size & Forecast 6.1.1. By Value 6.2. Market Share & Forecast 6.2.1. By Application 6.2.2. By Region India Cleaning Services Market Outlook 7. 7.1. Market Size & Forecast 7.1.1. By Value 7.2. Market Share & Forecast 7.2.1. By Application 7.2.2. By Region India Security Services Market Outlook 8. 8.1. Market Size & Forecast 8.1.1. By Value 8.2. Market Share & Forecast 8.2.1. By Application 8.2.2. By Region 3 3 © TechSci Research

4. Table of Contents S. No. Contents India Catering Services Market Outlook 9. 9.1. Market Size & Forecast 9.1.1. By Value 9.2. Market Share & Forecast 9.2.1. By Application 9.2.2. By Region India Support Services Market Outlook 10. 10.1. Market Size & Forecast 10.1.1. By Value 10.2. Market Share & Forecast 10.2.1. By Application 10.2.2. By Region 11. Market Dynamics 11.1. Drivers 11.2. Challenges 12. Market Trends and Developments 13. Policy and Regulatory Landscape 14. India Economic Profile 15. Impact of COVID-19 on India Facility Management Market 4 4 © TechSci Research

5. Table of Contents S. No. Contents 16. Service Cost Analysis 17. Company Profiles 17.1. Jones Lang LaSalle Property Consultants (India) Private Limited 17.2. Quess Corp Limited 17.3. Colliers International (India) Property Services Private Limited 17.4. Sodexo India Services Private Limited 17.5. BVG India Limited 17.6. Updater Services Private Limited 17.7. CBRE South Asia Private Limited 17.8. SIS Limited 17.9. Cushman and Wakefield India Private Limited 17.10. Knight Frank India Private Limited 17.11. EFS Facilities Services India Private Limited 17.12 ISS Facility Services India Private Limited 18. Strategic Recommendations 19. About Us & Disclaimer 5 5 © TechSci Research

6. Service Overview

7. Service Overview Scope of Report: Facility Management The term "Facility" is any tangible asset in an organization that supports its operations. Facility management refers to • maintaining an organization's physical assets such as buildings and equipment through cleaning, security, Mechanical, Electrical & Plumbing (MEP) maintenance, etc., which improves the effectiveness of the primary activities in that organization. According to the International Facility Management Association (IFMA), “Facility Management (FM) is a profession that • encompasses multiple disciplines to ensure the functionality of the built environment by integrating people, place, process and technology”. In brief, facility management is a discipline focused on supporting the core activities of any company. Facility management primarily includes property, cleaning, security, catering, and support services. The facility • management services are essential for enhancing the operational efficiency of any business, as they ensure its smooth functioning, enabling the businesses to focus on their core operations. Effective facility management ensures employees a safe and effective environment, which is necessary to boost their performance. The India facility management market is a fragmented market which comprises both facility management companies, • and specialist contractors. The cost of facility management represents around 5% of the facility’s lifecycle cost. Availing facility management services may provide a 50% to the facility’s lifespan. The scope of this report encompasses the ‘outsourced’ facility management market of India. • 7 7 © TechSci Research

8. Service Overview Scope of Report: Facility Management SERVICE TYPE SERVICE Market Segmentation Property • Hard Service • Year Range Cleaning • Soft Service • Security • Catering • Review Period Support • 2018 – 2021 Others • REGION Base Year APPLICATION North • 2022 Industrial • East • Estimated Year Commercial • West • Residential • South • 2023 Forecast Period 2024 – 2028 Scope of Services: Property: Building Maintenance, Ground Maintenance, Environmental Management, Damage Control, etc. Cleaning: Carpet Cleaning, Floor Cleaning, Window and Facade Cleaning, Deep Cleaning, etc. Security: Alarm System, Manned Guarding, Access Control, Mobile Patrolling, etc. Catering: Inflight Catering, Event Catering, Labor Camp Catering, Corporate Catering, etc. Support: Front Office, Porterage, Helpdesk Operations, etc. Others: Furniture Supplies, Asset Management, Printing Services, Contract Management, Stationery Supplies, Postal Services, etc. 8 8 © TechSci Research

9. Scope of Hard and Soft Services Hard facilities management services are related to the building's physical structure and cannot be removed. They are mandated by law and directly impact the safety and well-being of employees and visitors. In contrast, soft facilities management services are not necessarily required by law and may be added or removed. Soft facility management services are typically used to make a building more pleasant and comfortable for its residents. They can also improve the security of the structure. The type of soft services a business needs to employ depends on the type of business and occupant requirements. Hard Services Soft Services Mechanical, Electrical and Plumbing Cleaning Building Fabric Maintenance Security Lift & Door Maintenance Mail Management Lightning & Power Issues Waste Management HVAC Maintenance Catering Car Parking System Concierge/Reception Building Management System Landscaping Decoration & Refurbishment Pest Control Escalator Service Handyman Services Fire & Security System Hygiene & Clinical Waste Generator Maintenance Portering Minor Project Management Ground Maintenance Testing & Inspection Health & Safety Services UPS Maintenance Furniture & Equipment Civil & Carpentry Work Vending Machines Source: TechSci Research 9 9 © TechSci Research

10. Research Methodology

11. Research Methodology Data Analysis Data Data Market Profiling Developing List of Respondents Formulating Questionnaire Collection Validation In-depth secondary research was conducted to determine overall market size, segmental market size and top companies in India facility management market. The data was scrutinized using MS-Excel, statistical tools and internal proprietary database to obtain qualitative and quantitative insights about India facility management market. Data obtained as a result of primary and secondary research was validated through rigorous triangulation. TechSci conducted interviews with industry experts and leading companiesfor data collection and verification. In order to conduct industry experts’ interviews, TechSci formulated a detailed discussion guide. List of leading companies and industry specialists was developed. Primary Research Desk Research Company Analysis ✓ ✓ Recent Developments Market Changing Aspects/Dynamics Government Policies Final Conclusion ✓ ✓ Market Participants Key Strengths ✓ Identifying Key Opinion Leaders Questionnaire Design In-depth Interviews ✓ ✓ ✓ ✓ Primary Research Secondary Research Paid Sources LinkedIn TechSci Internal Database Company Websites Company Annual Reports White Paper Study Financial Reports Investor Presentations Regulatory Body Associations, etc. Factiva Hoovers ✓ ✓ ✓ ✓ ✓ ✓ Actionable Insights Data Filter & Analysis Business Solution Research & Intelligence Data Collection ✓ ✓ ✓ ✓ ✓ 11 11 © TechSci Research

12. Research Methodology Baseline Methodology Our dedicated team of industry experts has monitored and analyzed various aspects of India facility management market. The team has analyzed the outlook of various segments of this market while considering the major influencing factors such as growth in the real estate sector, rising demand for sustainable and energy-efficient green building solutions, government projects & initiatives, etc., projecting a steady growth during the forecast period. The study includes market forecasting, which would enable our clients to make better decisions while planning their strategy to achieve sustainability in the India facility management market. Methodology Followed for Calculation of Market Size: Market Size by Value: Market size, in terms of value, for the year 2022 was calculated based on information collected through exhaustive secondary research and primary surveys, with various key opinion leaders/stakeholders, such as facility management service providers, industry experts, etc. The team interviewed more than 20 companies, 50 industry experts and other value chain stakeholders in India facility management market to obtain the overall market size during 2018-2022, which was validated by the Delphi technique. Taking standard deviation into consideration, the market size was averaged out, to arrive at the market size data for 2018-2022. 12 12 © TechSci Research

13. Research Methodology Respondents were asked about the current and future market growth rates, as well as market shares by service, by application, by service type, by region and by company. Removing the outlier responses, the geometric mean of growth estimates and service provider wise revenue shares generated across various segments were considered, to arrive at the final revenue shares. Revenue shares generated across various segments were further triangulated based on the primary interview response from other stakeholders. Methodology Followed for Calculation of Market Shares: Market shares by service, by application, by service type, by region and by company were calculated based on the responses received through primary surveys with industry experts, in which the respondents were asked about the market shares of the leading facility management service providers in India. The final shares were calculated by taking the geometric mean of the responses gathered from key opinion leaders after eliminating the outliers. Moreover, respondents were asked about the leading companies in India facility management market, which was validated with the revenues reported by the service providers specific to their facility management segment in various secondary sources. Methodology Followed for Forecasting: TechSci Research performed logical checks on data collected through surveys and analyzed results. 13 13 © TechSci Research

14. Research Methodology Data triangulation techniques were applied to fill the gaps and to present a more meaningful picture of the market. To forecast India facility management market, TechSci Research used various forecast techniques such as: Moving Average o Time Series Analysis o Regression Analysis o Econometric and Judgmental Analysis o TechSci Research used its own forecast tool, which is based on the growth of various allied industries in India. TechSci Research also used impact analysis during short, medium and long term period to estimate and analyze market demand scenario. Jones Lang LaSalle Property Consultants (India) Private Ltd, Quess Corp Limited, Colliers International (India) Property Services Private Limited, Sodexo India Services Private Limited, Partial List of Companies Interviewed BVG India Limited, Updater Services Private Limited, CBRE South Asia Private Limited, SIS Limited, Cushman and Wakefield India Private Limited, Knight Frank India Private Limited, EFS Facilities Services India Private Limited, ISS Facility Services India Private Limited World Travel & Tourism Council, World Bank, TechSci Research Proprietary Database &, Knowledge Repository, Company Annual Reports, Industry Magazines, Industry Reports, Partial List of Secondary Sources Statista, News Dailies, Credible Paid Databases, IMF, Facility Management Association of India, among others Note: (a) Sum of some shares may not be 100% due to round off till two decimal places. (b) The data given for any year represents the market during the period, i.e., 1st April of the previous year to 31st March of that year. eg: For 2023E, the data represents the period, 1st April 2022 to 31st March 2023. 14 14 © TechSci Research

15. Industry Brief Growing demand for outsourcing facility management services and rising inclination toward building automation and incorporation of building automation are expected to drive the India facility management market. According to TechSci Research report, “India Facility Management Market- By Region, Competition, Forecast & Opportunities, FY2017- FY2027”, the India facility management market is anticipated to grow at a CAGR of 14.84% in the forecast period, 2023-2028, to reach USD97.29 billion by 2028. The rise in the efforts by the leading authorities to develop smart cities in the country to enhance the living standards of citizens and the growing focus of employers on ensuring employees' safety and health at the workplace drive the demand for the India facility management market. The development of smart cities in the country fuels the need for high-end technological infrastructure, comprehensive IT infrastructure, and a network of sensors, wireless devices, and cameras to deliver essential services in these cities. The surge in need for seamless data connectivity in these cities and the adoption of automation technology is expected to bolster the India facility management market growth over the next five years. However, the cost-driven market and absence of a skilled workforce may restrain the India facility management market growth in the forecast period. Based on application, the market is divided into commercial, residential, and industrial. The commercial segment dominated the market in 2022 and held 51.59% of the total market share. It is expected to grow at a steady CAGR of 14.83% in the forecast period, 2023-2028. The market is driven by the ongoing large-scale development of real estate projects and the high-end investments by the public and private market players to support the construction industry. The government of India has introduced various initiatives, such as Make in India and the Smart Cities Mission, which have accelerated the growth of the construction industry. Massive support from the government and increasing investments in the infrastructure sector are expected to drive the growth of the commercial sector over the next five years. Based on service type, the market is divided into hard services and soft services. Soft services led the market in 2022 and held 53.93% of the overall market share. The growth of the segment is attributed to the rise in the demand for soft skills and expertise in various industries such as cleaning, support, catering, and security. With the growing industries, the demand for soft skills to grow at a CAGR of 13.91% over the forecast period, 2023-2028. Based on the regional analysis, South India dominated the market and captured 31.80% of the total market share. The facility management market of South India is expected to grow at a CAGR of 15.07% in the coming years. Rapid commercialization and modernization and the presence of IT hub in the Southern region is increasing the need for infrastructure development and construction of organized spaces. Many companies are automating facility management services to enhance their energy efficiency. Major market players operating in the India facility management market are Jones Lang LaSalle Property Consultants (India) Private Limited, Quess Corp Limited, Colliers International (India) Property Services Private Limited, Sodexo India Services Private Limited, BVG India Limited, Updater Services Private Limited, CBRE South Asia Private Limited, SIS Limited, Cushman and Wakefield India Private Limited, Knight Frank India Private Limited, EFS Facilities Services India Private Limited, ISS Facility Services India Private Limited “India's e-commerce industry is growing at a rapid pace due to high internet penetration and the proliferation of smart devices in the country. The high per capita income and increased awareness of consumers, and growing retail industry is boosting the integration of smart technologies in the last-mile delivery process. Smart technologies like RFID tags and GPS help track the movements of a vehicle in real-time. This technology is embedded with IoT-enabled sensors, which allows monitoring of temperature and humidity, thereby providing the customers with enhanced transparency to track the goods. The increasing need for last-mile delivery services is expected to propel the India facility management market growth till 2028” said Mr. Karan Chechi, Research Director with TechSci Research, a research-based global management consulting firm. 15 15 © TechSci Research

16. Sample Data - Snapshot India Facility Management Market Size, By Value (USD Billion), 2018-2028F CAGR 2023E-2028F By Value: xx% CAGR 2018-2022 By Value: xx% 2018 2019 2020 2021 2022 2023E 2024F 2025F 2026F 2027F 2028F Value (USD Billion) India Facility Management Market Share, By Service, By Value, 2018-2028F 2018 5.00% 10.00% 15.00% 20.00% 25.00% 25.00% 2019 5.00% 10.00% 15.00% 20.00% 25.00% 25.00% 2020 5.00% 10.00% 15.00% 20.00% 25.00% 25.00% 2021 5.00% 10.00% 15.00% 20.00% 25.00% 25.00% 2022 5.00% 10.00% 15.00% 20.00% 25.00% 25.00% 2023E 5.00% 10.00% 15.00% 20.00% 25.00% 25.00% 2024F 5.00% 10.00% 15.00% 20.00% 25.00% 25.00% 2025F 5.00% 10.00% 15.00% 20.00% 25.00% 25.00% 2026F 5.00% 10.00% 15.00% 20.00% 25.00% 25.00% 2027F 5.00% 10.00% 15.00% 20.00% 25.00% 25.00% 2028F 5.00% 10.00% 15.00% 20.00% 25.00% 25.00% Property Cleaning Security Catering Support Others India Catering Services Market Share, By Application, By Value, 2018-2028F 2018 50.00% 30.00% 20.00% 2019 50.00% 30.00% 20.00% 2020 50.00% 30.00% 20.00% 2021 50.00% 30.00% 20.00% 2022 50.00% 30.00% 20.00% 2023E 50.00% 30.00% 20.00% 2024F 50.00% 30.00% 20.00% 2025F 50.00% 30.00% 20.00% 2026F 50.00% 30.00% 20.00% 2027F 50.00% 30.00% 20.00% 2028F 50.00% 30.00% 20.00% Commercial Residential Industrial 16 16 © TechSci Research

17. Report Ordering Report Name: INDIA FACILITY MANAGEMENT MARKET FORECAST AND OPPORTUNITIES 2018 – 2028 License Type Single User License Price $3500 Multi-User License Custom Research License $4500 $7500 To View Sample OR Purchase Report 17 17 © TechSci Research

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