1 / 9

6 SAP Business One Service Module Tools to Transform Customer Service

Organisations should provide exceptional customer service for retaining customers. Just one bad experience can drive them away. Organisations need good customer service tools for keeping customers happy. The six SAP Business One Service Module tools enable delivering the best services.

praxisinfosolutions
Download Presentation

6 SAP Business One Service Module Tools to Transform Customer Service

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. 6 SAP Business One Service Module Tools to Transform Customer Service www.praxisinfosolutions.com

  2. Introduction • Organisations should provide exceptional customer service for retaining customers. Just one bad experience can drive them away. Organisations need good customer service tools for keeping customers happy.The six SAP Business One Service Module tools enable delivering the best services. 6 SAP Business One Service Module Tools to Transform Customer Service

  3. Service Calls • Customers can create a service ticket.  • Customer service managers are automatically notified in case of sudden increase in service calls and long time for resolving issues. • Benefits –  • -Link customer service activities. • -Find service-related information easily. • -Monitoring costs of providing service. 6 SAP Business One Service Module Tools to Transform Customer Service

  4. Customer Equipment Card (CEC) • Service agents get details of the serialised item that needs servicing. • Configure SAP B1 to automatically create a CEC when serialised items are sold.  • Benefits – • - Improvement in tracing of serialised items. • - Automating the CEC creation. 6 SAP Business One Service Module Tools to Transform Customer Service

  5. Service Contracts & Warranties • Better management of the customer service contracts and product warranties by companies. • Provides several templates for service contracts.  • Benefits – • - Meet customer expectations by using correct service contract terms during customer calls. • - Create service contracts and assign them to customers. 6 SAP Business One Service Module Tools to Transform Customer Service

  6. Knowledge Base Used by Customer servicing agents for searching customer solutions and link it to ongoing service calls. Benefits – - Gives service agents instant access to customer solutions. - Creates and shares a knowledge source for resolving customer issues. - Rapidly resolve customer issues. 6 SAP Business One Service Module Tools to Transform Customer Service

  7. Reporting & Analytics • Delivering different kinds of service reports. • Benefits – • - Measure overall quality of service calls and deliver excellent customer service. • - Send timely alerts to authorised staff to take corrective actions. 6 SAP Business One Service Module Tools to Transform Customer Service

  8. Service Mobile App • Useful for Field technicians providing onsite services using phones.  • Benefits – • -Provides immediate customer service. • -Secures service-related data on mobiles. 6 SAP Business One Service Module Tools to Transform Customer Service

  9. THANK YOU Visit Our Website 101, Sujam, Behind Maharaja Complex, Paud Road, Kothrud, Pune – 411038. MAHARASHTRA, INDIA 91-8805025518 marketing@praxisinfosolutions.com

More Related