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A Question of Evidence The behavior-based interview

Discover the power of behavioral questions in interviews and how to use them effectively. Learn about the advantages and disadvantages of different question types and how to devise your own. Enhance your interviewing skills with evidence-based decision making.

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A Question of Evidence The behavior-based interview

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  1. A Question of EvidenceThe behavior-based interview

  2. You will learn: • What behavioral questions are • Why they are useful • How to use them

  3. 3 Types of Questions • Behavioral • Biographical • Hypothetical

  4. Behavioral questions • Ask how people actually behaved • Examine the effect of their behavior • Focus on specific incidents

  5. Examples of Behavioral Questions “Tell me about a time when you were under pressure?” “Have you ever had to deal with a conflict? Tell me about it?”

  6. Biographical questions • Ask about people’s experience • Ask about achievements

  7. Examples of Biographical Questions “I see you worked for Smith and Jones. What was your job there?” “What did you achieve at Oldsocks and Darn?”

  8. Hypothetical questions • Ask about imaginary events

  9. Examples of Hypothetical Questions “What would you do if this building caught fire?” “How would you handle a difficult customer?”

  10. Devise…… • Three biographical questions • Three behavioral questions • Three hypothetical questions

  11. Analyze Randall’s Interview

  12. Discuss… • What are the advantages of each type of question? • What are the disadvantages of each type of question? • When would you use each type of question?

  13. Advantages of Behavioral Questions • Effective • Best predictor of future behavior • Difficult to fake an answer • Objective • Evidence based • Transparent • Open with candidates about skills sought • Legal • All candidates asked for same behaviors

  14. Advantages/Disadvantages of Biographical questions • Good for getting a general picture • Good for leading into a behavioral question • Insufficient to predict future performance

  15. Advantages/Disadvantages of Hypothetical questions • Good for exploring thought processes • Useful for inexperienced candidates • Poor predictor of future performance

  16. Devise… Opening question for behavioral indicators • Leadership • Communication • Teamwork/Working Together

  17. P.R.O.B.E. • Position • Role • Objective • Behavior • Effect

  18. Role-Play

  19. Behavior-based interviewing: • Effective • Objective • Transparent • Legal • Prepare: • Analyze job for competencies • List observable behaviors • Devise opening questions • Asking the questions: • P – problem or position • R – role • O – objective • B – behavior • E - effect

  20. A Question of EvidenceThe behavior-based interview

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