1 / 10

Analysis of Front Desk Processes at the Vanderbilt Cancer Center

Analysis of Front Desk Processes at the Vanderbilt Cancer Center. Rasheeda Stephens Advisor: Doris Quinn, Ph.D. Vanderbilt-Ingram Cancer Center.

prichardson
Download Presentation

Analysis of Front Desk Processes at the Vanderbilt Cancer Center

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Analysis of Front Desk Processes at the Vanderbilt Cancer Center Rasheeda Stephens Advisor: Doris Quinn, Ph.D.

  2. Vanderbilt-Ingram Cancer Center • The VICC MissionThe Vanderbilt-Ingram Cancer Center is committed to assembling the best and brightest scientists, clinicians, and caregivers to lead the ongoing effort to alleviate suffering from cancer through pioneering research, compassionate care, and prevention.

  3. Quality of Patient Care • Significant Factors: • Treatment • Costs • Access

  4. Project Goal To improve front desk processes so patients are seen at their appointment time.

  5. Project Objectives • Observe Patient Flow and Personnel • Generate Flow-charts of Front Desk Procedures

  6. Project Objectives • Perform Timed-Study • Survey Patients • Make Suggestions For Improvement

  7. Problems at the Front Desk • Long Waiting Time • Insurance Delays • Additional Labs/Tests • Scheduling Method

  8. Current Status • Observe Patient Scheduling/Check-in

  9. Future Work • Observe Patient Check-in/Check-out • Create Preliminary Flowchart

  10. Problem-Solving • Survey Patient Care Specialists? • Stopwatch

More Related