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RBA 101 – OBA 101 Some NEW AND REVISED SLIDES 30 AUG 2013

RBA 101 – OBA 101 Some NEW AND REVISED SLIDES 30 AUG 2013. FPSI www.raguide.org www.resultsaccountability.com www.resultsleadership.org RBA OBA Facebook Group. RESULTS BASED BUDGETING. Do we need it?. POPULATION ACCOUNTABILITY. Is it working?. PERFORMANCE ACCOUNTABILITY.

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RBA 101 – OBA 101 Some NEW AND REVISED SLIDES 30 AUG 2013

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  1. RBA 101 – OBA 101 Some NEW AND REVISED SLIDES 30 AUG 2013 FPSI www.raguide.org www.resultsaccountability.com www.resultsleadership.org RBA OBA Facebook Group

  2. RESULTS BASED BUDGETING Do we need it? POPULATION ACCOUNTABILITY Is it working? PERFORMANCE ACCOUNTABILITY

  3. IS IT A RESULT, INDICATOR OR PERFORMANCE MEASURE? 1.Safe Communities 2.Crime rate 3.Average police response time 4.Healthy people 5.Rate of Type 2 Diabetes 6.People have living wage jobs and income 7.% of people with living wage jobs and income 8.% of participants in job training who get living wage jobs RESULT INDICATOR PERF. MEASURE RESULT . . INDICATOR . . RESULT . . INDICATOR . . PERF. MEASURE . |

  4. IS IT A RESULT, INDICATOR OR PERFORMANCE MEASURE? 1.Healthy people 2.Rate of drug resistant tuberculosis 3.% of kept appointments at health clinic 4.Safe children 5.Rate of confirmed child abuse and neglect 6.People have living wage jobs and income 7.% of people with living wage jobs and income 8.% of participants in job training who get living wage jobs RESULT INDICATOR PERF. MEASURE RESULT . . INDICATOR . . RESULT . . INDICATOR . . PERF. MEASURE . |

  5. The 20-60-20 RULE

  6. RBA expert in each unit 1. Ask each program to assign someone to become the in-house RBA expert. (Treat this like a technical support function like an in-house computer expert.) 2. Have these people practice and get good at selecting performance measures and running the Turn the Curve Exercises. 3. Create a network of in-house experts so they can support each other, learn how to do joint RBA training and coaching. 4. Ask the in-house experts to review the RBA Self- Assessment Questionnaire (and create a score if useful) on a regular basis.

  7. LR UR Baseline & Story Primary v. Secondary Direct v. Indirect Internal v. External

  8. Service: __________________________________ Hospital Job Training School Fire Department How well did we do it? How much did we do? Primary customers Unit cost persons trained patients students # Workload ratio Primary activity % of ___x___ that happen on time job courses alarms responded to diagnostic tests hours of instruction # Is anyone better off? If your service works really well,how are your customer's better off? # students who graduate persons who get jobs patients who fully recover fires kept to room of origin %

  9. Provision 1. Specify the 3 to 5 most important performance measures (from the How well did we do it? and Is anyone better off? categories). Next Generation ContractingContract Provisions Provision 2. Specify that the contractor will use a continuous improvement process (the RBA 7 Questions). Provision 3. Specify how the funder and contractor will work in partnership to maximize LR customer results (quarterly meetings using the 7 questions as the agenda). Provision 4. Specify that the funder will work with the funding community to simplify and standardize contracting and performance reporting.

  10. Next Generation ContractingContract Provisions Provision 5: : Clear articulation of role in population/community well-being using the language of contribution not attribution. Provision 6: 10% for quality management and administration.Provision 7: Multi-year funding using 3 year rolling contracts Provision 8: Use of targets that are fair and useful. Provision 9: Fund flexibility and virtual funding pool: transfer of up to 10% across line items and program lines. Provision 10: Request for Results: Getting past the sometimes negative effects of competitive RFP contracting or tendering.

  11. Population Accountability Result: to which you contribute to most directly. Indicators: Story: Every timeyou presentyour program, Use atwo-partapproach. Partners: What would it take?: Your Role: as part of a larger strategy. Your Role Performance Accountability Program: Performance measures: Story: Partners: Action plan to get better:

  12. Population Accountability Result: to which you contribute to most directly. Indicators: Story: Every timeyou presentyour program, Use atwo-partapproach. Partners: What would it take?: Your Role: within the larger strategy. Your Role Performance Accountability Program: Performance measures: Story: Partners: Action plan to get better:

  13. Population Accountability Result: to which you contribute to most directly. Indicators: Shortcut Story: Every timeyou presentyour program, Use atwo-partapproach. Partners: What would it take?: Your Role: as part of a larger strategy. Your Role Performance Accountability Program: Performance measures: Story: Partners: Action plan to get better:

  14. RBA in a Nutshell2 – 3 - 7 plus language discipline Results & Indicators      Performance measures 2 - kinds of accountability Population accountability      Performance accountability 3 - kinds of performance measures. How much did we do?      How well did we do it?      Is anyone better off? 7 - questions from ends to means in less than an hour. Baselines & Turning the Curve

  15. 65% Now Creating a Working Baselinefrom Group Knowledge Indicator or Performance Measure Not OK? Forecasting Backcasting

  16. Turn the Curve Exercise: Population Well-being 5 min: Starting Points- timekeeper and reporter- geographic area- two hats (yours plus partner’s) 10 min: Baseline- pick a result and a curve to turn- forecast (to 2016) – OK or not OK? 15 min: Story behind the baseline- causes/forces at work- information & research agenda part 1 - causes Two pointers to action 15 min: What works? (What would it take?)- what could work to do better?- each partners contribution- no-cost / low-cost ideas- information & research agenda part 2 – what works 10 min: Reportconvert notes to one page

  17. 4. --------- Off the Wall ONE PAGE Turn the Curve Report: Population Result: _______________ Indicator(Lay Definition) IndicatorBaseline Story behind the baseline --------------------------- --------------------------- (List as many as needed) Partners --------------------------- --------------------------- (List as many as needed) Three Best Ideas – What Works1. --------------------------- 2. --------------------------- 3. ---------No-cost / low-cost SharpEdges 4. --------- Off the Wall

  18. Turn the Curve Exercise: Program Performance 5 min: Starting Points- timekeeper and reporter- identify a program to work on- two hats (yours plus partner’s) 10 min: Performance measure baseline-choose 1 measure to work on – from the lower right quadrant- forecast (to 2016) – OK or not OK? 15 min: Story behind the baseline-causes/forces at work- information & research agenda part 1 - causes Two pointers to action 15 min: What works? (What would it take?)-what could work to do better?- each partners contribution- no-cost / low-cost ideas- information & research agenda part 2 – what works 10 min: Reportconvert notes to one page

  19. 4. --------- Off the Wall ONE PAGE Turn the Curve Report: Performance Program: _______________ Performance Measure (Lay definition) PerformanceMeasureBaseline Story behind the baseline --------------------------- --------------------------- (List as many as needed) Partners --------------------------- --------------------------- (List as many as needed) Three Best Ideas – What Works1. --------------------------- 2. --------------------------- 3. ---------No-cost / low-cost SharpEdges 4. --------- Off the Wall

  20. Turn the Curve Exercise – LessonsTalk to Action in an hour 1. How was this different from other processes? What worked and what didn’t work? 2. Why did we ask for: a. Results before indicators? b. Forecast? c. Story? d. No cost / low cost? e. Two hats? f. Crazy idea? g. Only 3 best ideas? 3. Do you think a lay audience could understand the reports? 4. How many think you could lead this exercise with a small group?(2+ curves at the same time)

  21. Next Steps: 1. What’s one thing I could personally do with what I learned today? 2. What’s one thing I would like to ask someone else or some organization to do to support this work?

  22. Resources www.raguide.org www.resultsaccountability.com RBA Facebook Group Book - DVD Ordersamazon.comresultsleadership.org

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