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www.successbc.ca. Effective Interview Skills 成功面试要诀. SUDDHODAN BAIDYA Jan 4th, 2012. Topics to be covered. Types of Interviews 面试的类型 Purpose of Interview 面试的目的 Popular Interview Questions 热门面试问题 Post Interview 面试后. 2. Types of Interviews 面试的类型. Telephone Interview Physical Interview
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www.successbc.ca Effective Interview Skills成功面试要诀 SUDDHODAN BAIDYA Jan 4th, 2012
Topics to be covered • Types of Interviews面试的类型 • Purpose of Interview面试的目的 • Popular Interview Questions热门面试问题 • Post Interview面试后 2
Types of Interviews面试的类型 • Telephone Interview • Physical Interview • Written • Verbal 3
Purpose of Interview Questions面试的目的 • Future Plan未来计划 • Stability稳定性 • Teamwork Skills团队合作技巧 • Motivation Skills激励技巧 • Research Skills研究技巧 • Stress Relieving Skills压力缓解技巧 Overall总而言之 Capable of doing the job出色完成工作的能力 4 Communication Skills沟通技巧 Presentation Skills演讲技巧 Multitasking Skills多任务技巧 Time Management时间管理 Problem Solving Skills 解决问题的能力 Organizational Skills组织技能 Learning Skills学习技能
Stages of the Interview Opening Questions about credentials, skills, and knowledge Situational and behavioural questions Closing
Things to do before the Interview • Knowing the job you applied for了解你申请的工作 • Get prepared with Questions准备面试问题 • Telephone Interview Preparation电话面试准备 • Physical Interview Preparation物理面试准备 • Appearance preparation外观准备 • Often employers will ask: • Why do you want to work here? • What can you tell me about this company? 6
Knowing the job了解工作 • Review the job posting查看招聘启事 • Take special attention to the job duties and requirements要特别注意工作职责和要求 • Research the company研究职业,研究公司 • Visit their website访问他们的网站 • Go to the library and look up the company 去图书馆和查找公司 • Know recent and past events/news 了解最近的和过去的事件/新闻 • Mission statement • Company goals 7
Questions Preparation • Can’t predict what will be asked无法预测 • Have a few good stories showing outstanding examples of multiple requirements / duties 准备好几个表现出多种需求/工作突出的例子的故事 • Get Interview Q & A list from Internet or from Library • www.google.ca/books- job interview • www.youtube.com – job interview • www.vpl.ca 8
Prepare yourself for the questions • Practice 练习 • Write your answers down你的答案写下来 • Edit, then read it to a friend, edit some more 编辑,然后读给一个朋友 • Talk in front of a mirror / friends / video recorder 在镜子/朋友/录像机前练习 • You should sound natural声音应该自然 9
Opening • Introduce yourself, stand up and greet your interviewer • “Hi, I’m Jessica. Nice to meet you!” • Firm handshake • Clasp, pump, pump, break • Don’t be afraid to initiate the handshake • A good handshake also helps with the employer’s impression of you • Don’t forget to smile!
Credentials, Skills, and Knowledge • On your resume, you listed the transferable skills you gain from past work experience • The employer will now ask you to elaborate on your resume • Make sure to prepare for this!
Tell me about yourself. Describe your personality. What are some of your hobbies and interests? Which three words describe you the best? Where do you see yourself in 5-10 years What are your strengths/weaknesses Do you have any questions Popular Interview Questions热门面试问题
How to Handle Questions C.O.R.E C = Clarify the Question O = Organize the Answer R = Respond to the Question E = Examples
How to Answer General Questions P.A.W.S P = Personal A = Academic W = Work Experience S = Skills
Work Experience/Skills Related Questions Tell me about your last job. What did you like the most/least about your last job? What are your strengths? What are your weaknesses?
How to Answer Work Experience/Skills Related Questions • Don’t talk about your last job in a negative way • Think of the transferable skills you learned from your last position • Be ready with 3 strengths • Give examples of when and how you use them • Stay away from saying you’re reliable and responsible • Tell the truth about your weakness • Let them know how you are improving on it
Behavioural Questions • Questions to test how you handled situations or problems in your past测试你如何处理难题 • Questions that may challenge your ethics 挑战你的道德问题 • A good opportunity to showcase your accomplishments一个很好的机会展示你的成就 • Have good examples of past experiences that showcases your strengths 过去的很好的例子展示自己的长处 17
Situational & Behavioural Questions Give an example of a time you took meaningful action to solve a problem. How do you tackle comprehensive projects? Describe an episode of exceptional customer service. How do you function in a high pressure situation?
How to Handle Behavioural or Situational Questions? S.T.A.R.R. S = Situation T = Task A = Action R = Result R = Relevance
Appearance外观 • Personal Care – bathe, comb hair, shave, brush teeth, cut nails, clip nose hairs个人护理 - 洗澡,梳头,刮胡子,刷牙,剪指甲,夹鼻头发 • Dress appropriately with clean clothing 着装得体干净的衣服 • No No’s • jeans, sandals, shorts, T shirts, white socks, mini skirts, cap/hat, underwear that is visible, too much skin, tight clothing, heavy perfumes and colognes牛仔裤,凉鞋,短裤,T恤,白色的袜子,迷你短裙,帽子,可见的内衣,暴露过多的皮肤,紧身的衣服,沉重的香水和古龙水 20
Dress to Impress! It is important to look presentable for an interview Always dress “one-up” for the job you are seeking Your outfit could make the difference in whether or not you get the position
Body Posture 33
Summary Questions C.O.R.E General Questions P.A.W.S Situational & Behavioural Questions S.T.A.R.R.
Tips • First Impression第一印象 • Hand Shake握手 • Eye Contact眼睛接触 • Body Posture身体姿势 • Smiling Face笑脸 • Respect (let interviewer finish question)尊重(让面试官结束问题) • Show Interest表现出兴趣 • Be positive (e.g. Yes I can do it) 乐观(例如是的,我能做到这一点) • Show confidence (e.g. Louder voice)显示信心(例如声音大 • Ask to repeat in you do not understand请重复在你不明白 • Shorter answer and get to the point较短的回答和到达点Humor幽默 35
Inappropriate (Illegal) Questions • How old are you? • Are you married? Single? • Do you have any children? • Will you be starting a family? • Do you live with your significant other? • Are you religious? • Do you have any disabilities? • How are you doing financially? 36
Answering inappropriate questions • “I try not to get into personal issues during an interview.”我尽量不把个人问题接受面试。 • “I’m sorry, I don’t see the relevance of the question to the job I am applying for, did I miss the point?”“对不起,我没觉得我的工作申请跟这个问题相关,我可以不回答吗?” 37
Last Impressions • Closing statement • Thank the Interviewer for the Interview • Show the Interviewer your interest in the Job • Ask Interviewer for business card • “Thank you for your time, I think I will be a wonderful candidate for this job. If you don’t mind, may I ask you for your business card.” • Shake hand with eye contact and a smile
Thank You Letter • Once you get home from the interview… • Write a thank you note, e-mail or card to the person that interviewed you • Ensure that you address the person by name • Let them know that you appreciate that they took the time to meet with you • Reaffirm your interest in the position!
Follow Up • If a week has passed since the interview… • Take the initiative to call the person that interviewed you • Ask them if they have made a decision on your candidacy for the position • If you did not get the job, ask the employer how you could have improved
Practise Interview • Partner with someone else: • Role-playing: one person is the interviewer, the other is the interviewee • Decide on the job you are applying for • Greet • Ask 2 questions to each other • Finish the interview 41
www.successbc.ca Thank You Suddhodan Baidya 604-408-7274 ext 2046 (Monday-Thursday) 604-323-0901 (Friday) Suddhodan.baidya@success.bc.ca