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MBTA / BCIL Public Contact Information

MBTA / BCIL Public Contact Information. Honorable Judge Patrick King Federal Court Appointed Monitor Gary L. Talbot MBTA Assistant General Manager Department of System-Wide Accessibility. Table of Content. Judge King’s Contact Information MBTA, Customer Support Services

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MBTA / BCIL Public Contact Information

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  1. MBTA / BCIL Public Contact Information Honorable Judge Patrick King Federal Court Appointed Monitor Gary L. Talbot MBTA Assistant General Manager Department of System-Wide Accessibility August 4, 2008

  2. Table of Content • Judge King’s Contact Information • MBTA, Customer Support Services – Contact Information – Hours of Operation – Travel, Schedules, Comments, Complaints • MBTA, Department of System-Wide Accessibility – Contact Information – Staff Phone Number and Email Address August 4, 2008

  3. Judge King’s Contact Information Honorable Patrick J. King (Ret.) JAMS, The Resolution Experts One Beacon Street – Suite 2300 Boston, MA 02108 (Phone) 617-228-9125 Email: mbtamonitor@gmail.com August 4, 2008

  4. MBTA Customer Support Services • Massachusetts Bay Transportation Authority • Customer Support Services • Transportation Building • Ten Park Plaza – Suite 5610 • Boston, MA 02116 • Customer Support Services is available Monday-Friday 6:30AM-8PM and Saturday-Sunday from 7:30 AM-6:00 PM. • Customer Support Services 617-222-3200 • For travel information, schedules, comments, or complaints • Toll Free: 1-800-392-6100 • Deaf or Hard of Hearing: TTY 617-222-5146 • Main Switchboard: 617-222-5000 August 4, 2008

  5. MBTA Department of System-Wide Accessibility Massachusetts Bay Transportation Authority Department of System-Wide Accessibility Transportation Building Ten Park Plaza – Suite 5720 Boston, MA 02116 617-222-1666 (Phone) 617-222-5045 (TTY) August 4, 2008

  6. MBTA,Department of System-Wide Accessibility Gary Talbot, Assistant General Manager gtalbot@mbta.com 617-222-1665 Sandra Belhaimer, Executive Assistant Sbelhaimer@mbta.com 617-222-1666 Laura Brelsford, System-Wide Accessibility Coordinator lbrelsford@mbta.com 617-222-1688 Rob Sampson, Senior Accessibility Coordinator rsampson@mbta.com 617-222-4292 Kathy Cox, Manager Fixed Route Services kcox@mbta.com 617-222-5970 Matt Whalen, Supervisor Reduced Fare Programs mwhalen@mbta.com 617-222-2071 Mike Festa, Senior Accessibility Specialist, Special Assignment mfesta@mbta.com 866-582-4648 (Toll Free), 617-222-1984 (TTY) August 4, 2008

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