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Module 4 Managing Client Access

Module 4 Managing Client Access. Module Overview. Configuring the Client Access Server Role Configuring Client Access Services for Outlook Clients Configuring Outlook Web App Configuring Mobile Messaging. Lesson 1: Configuring the Client Access Server Role. How Client Access Works

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Module 4 Managing Client Access

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  1. Module 4 Managing Client Access

  2. Module Overview Configuring the Client Access Server Role Configuring Client Access Services for Outlook Clients Configuring Outlook Web App Configuring Mobile Messaging

  3. Lesson 1: Configuring the Client Access Server Role • How Client Access Works • How Client Access Works with Multiple Sites • Deployment Options for a Client Access Server • Demonstration: How to Configure a Client Access Server • Securing a Client Access Server • Considerations for Implementing Client Access Server Certificates • Demonstration: How to Configure Certificates for Client Access Servers • Options for Configuring POP3 and IMAP4 Client Access • Configuring Throttling Policies • Configuring the Client Access Server for Internet Access

  4. How Client Access Works Domain Controller 3 Client Access Server Mailbox Server 4 RPC/MAPI 2 1 RPC/MAPI HTTPS IMAP4 POP3

  5. How Client Access Works with Multiple Sites Multiple Internet Access Points Single Internet Access Point Client request is redirected Client request is proxied • A proxy is used for Outlook Web App, Exchange ActiveSync, and Exchange WebServices • Redirection is used only for Outlook Web App

  6. Deployment Options for a Client Access Server Client Access servers: • Must be deployed in each AD Ds site that has Mailbox servers • Must have a fast connection to Mailbox servers and domain controllers • Need to be accessible from the Internet using the client protocol in Internet-facing sites You can deploy Client Access servers: • On a single server with other Exchange Server roles • On a dedicated server to provide scalability • On multiple dedicated servers in an array

  7. Demonstration: How to Configure a Client Access Server • In this demonstration, you will review: • The Client Access settings for an organization • The Client Access server settings

  8. Securing a Client Access Server To secure a Client Access server: Install server certificates, and ensure that SSL is required ü • Configure authentication settings: • Integrated Windows authentication • Digest authentication • Basic authentication • Forms-based authentication ü Protect the server with an application layer firewall ü

  9. Considerations for Implementing Client Access Server Certificates When implementing Client Access certificates, consider: • Whether to use an internal or public CA • The client access protocols in use • The server names used by messaging clients

  10. Demonstration: How to Configure Certificates for Client Access Servers • In this demonstration, you will review: • The New Exchange Certificate Wizard • How to approve a certificate request • The Subject Alternative Names in the certificate

  11. Options for Configuring POP3 and IMAP4 Client Access

  12. Configuring Throttling Policies Use client throttling policies to manage the performance of your Exchange organization When configuring throttling policies: • Throttling Policies limit the number of RPC requests from clients • Default throttling policy is automatically created • Additional policies can be created • Consider using Delivery Class Throttling

  13. Configuring the Client Access Server for Internet Access To enable Internet access to Client Access services: Configure external URLs ü Configure the external DNS names ü Configure access to Client Access virtual directories ü Implement SSL certificates with multiple subject alternative names ü Plan for Client Access server access with multiple sites ü

  14. Lesson 2: Configuring Client Access Services for Outlook Clients Services Provided by a Client Access Server for Outlook Clients What Is RPC Client Access Services? What Is Autodiscover? Configuring Autodiscover What Is the Availability Service? What Are MailTips? Demonstration: How to Configure MailTips What Is Outlook Anywhere? Demonstration: How to Configure Outlook Anywhere Troubleshooting Outlook Client Connectivity

  15. Services Provided by a Client Access Server for Outlook Clients

  16. What Is RPC Client Access Services? RPC Client Access Services provides MAPI clients with ability to connect to Client Access Server instead to Mailbox server Mailbox Server Role MAPI MAPI Client Access Server Role

  17. What Is Autodiscover? Autodiscover provides information that you can use to configure Outlook 2007 and 2010 client profiles Outlook 2007/2010 Autodiscover Process: The client locates the Autodiscover service The Autodiscover service on the client sends each Client Access server an HTTP Post command The appropriate Client Access server responds by returning an XML file Outlook downloads the required configuration information from the Autodiscover service 1 2 3 4

  18. Configuring Autodiscover To configure Autodiscover: Use the Exchange Management Shell ü Configure site affinity for Exchange Servers in multiple sites ü Configure DNS records for external clients ü Use Outlook's Test E-mail AutoConfiguration feature to test ü Use TestExchangeConnectivity website ü

  19. What Is the Availability Service? Availability service makes free/busy information available for Outlook 2007,2010 and Outlook Web App clients Exchange Server 2010 Exchange Server 2003 Exchange Server 2010 2 3 4 5 1

  20. What Are MailTips? MailTips provide information about a message delivery before the message is sent Exchange Server 2010 provides: • Default MailTips • Custom MailTips The Client Access server provides the MailTips to the client

  21. Demonstration: How to Configure MailTips In this demonstration, you will see how to: Review and configure the default MailTips for an Exchange organization Configure custom MailTips Verify that the MailTips work as expected

  22. What Is Outlook Anywhere? Outlook Anywhere enables RPC connections over HTTPS to an Exchange Server 2010 server Outlook 2003,2007 or Outlook 2010 Client LDAP Global Catalog Servers HTTPS RPC Mailbox Server Client Access Server

  23. Demonstration: How to Configure Outlook Anywhere In this demonstration, you will see how to: Configure Autodiscover settings Configure an Client Access server for Outlook Anywhere Configure an Outlook 2010 profile for Outlook Anywhere Verify Outlook Anywhere connectivity

  24. Troubleshooting Outlook Client Connectivity To troubleshoot Outlook Client connectivity: Verify network connectivity ü Verify client configuration ü Verify DNS name resolution ü Verify Exchange Server availability ü Verify Client Access server certificates ü Test the client autoconfiguration process ü

  25. Lab A: Configuring Client Access Servers for Outlook Anywhere Access • Exercise 1: Configuring Client Access Servers • Exercise 2: Configuring Outlook Anywhere Logon information Estimated time: 60 minutes

  26. Lab Scenario You are working as a messaging administrator in A. Datum Corporation. Your organization has decided to deploy Client Access Servers so that the servers are accessible from the Internet for a variety of messaging clients. To ensure that the deployment is as secure as possible, you must secure the Client Access server, and configure a certificate on the server that will support the messaging client connections. You also need to configure the server to support Outlook Anywhere connections.

  27. Lab Review • In this lab, you configured the Client Access server to use a certificate from an internal CA. How would the steps change if you used a public CA? • How would the steps in the lab change if you had two company locations, and you had to configure Client Access server access to both locations?

  28. Lesson 3: Configuring Outlook Web App What Is Outlook Web App? Configuration Options for Outlook Web App What Is File and Data Access for Outlook Web App? Demonstration: How to Configure Outlook Web App Demonstration: How to Configure Outlook Web App Policies Demonstration: How to Configure User Options by Using the ECP

  29. What Is Outlook Web App? Outlook Web App allows users to access their mailboxes through a Web browser Outlook Web App provides: • Web-based access to all Exchange mailbox components • Secure HTTPS access from the Internet • An alternative to deploying a messaging client • Access to Exchange Server 2010 features that are not available in Outlook 2007

  30. Configuration Options for Outlook Web App

  31. What Is File and Data Access for Outlook Web App? File and data access for Outlook Web App enables users to access attachments on messages With file and data access, you can configure: • WebReady document viewing • Direct file access • Different settings when users connect from public or private computers • Restrict access to files based on file types

  32. Demonstration: How to Configure Outlook Web App • In this demonstration, you will see how to configure: • A server to require SSL • Outlook Web App virtual directories • Authentication options for Outlook Web App virtual directories • Gzip compression settings • Segmentation settings • Web beacon settings

  33. Demonstration: How to Configure Outlook Web App Policies • In this demonstration, you will see how to: • Configure an Outlook Web App policy • Assign an Outlook Web App policy to a user account

  34. Demonstration: How to Configure User Options Using the ECP • In this demonstration, you will see how to: • Configure the Exchange Control Panel virtual directory • Configure user mailbox settings through the Exchange Control Panel

  35. Lesson 4: Configuring Mobile Messaging What Is Exchange ActiveSync? Demonstration: How to Configure Exchange ActiveSync Options for Securing Exchange ActiveSync Mobile Device Quarantine in Exchange Server 2010 Demonstration: How to Configure Exchange ActiveSync Policies

  36. What Is Exchange ActiveSync? Exchange Active Sync is a protocol that enables mobile devices to access Exchange Server data 1 Exchange ActiveSync Client 2 Client Access Server Mailbox Server 3 Client Access Server Mailbox Server

  37. Demonstration: How to Configure Exchange ActiveSync In this demonstration, you will see how to: Configure the Exchange Server settings for Exchange ActiveSync

  38. Options for Securing Exchange ActiveSync To secure Exchange ActiveSync: Configure Exchange ActiveSync policies for security ü Wipe lost or stolen devices ü Enable self-service mobile device management ü Ensure that SSL is required for the Exchange ActiveSync virtual directory ü ü Install CA root certificates on client devices

  39. Mobile Device Quarantine in Exchange Server 2010 Exchange Server 2010 SP2 allows you to manage mobile devices based on model or family Each mobile device can be in one of three states: • Allowed • Blocked • Quarantined You can use ECP or EMS to manage Device Access Rules

  40. Demonstration: How to Configure Exchange ActiveSync Policies • In this demonstration, you will see how to: • Configure Exchange ActiveSync mailbox policies • Configure user accounts for Exchange ActiveSync

  41. Lab B: Configuring Client Access Servers for Outlook Web App and Exchange ActiveSync Exercise 1: Configuring Outlook Web App Exercise 2: Configuring Exchange ActiveSync Logon information Estimated time: 50 minutes

  42. Lab Scenario To enable client access to the server, your organization has decided to enable both Outlook Web App and Exchange ActiveSync for its users. However, the security officer at A. Datum Corporation has defined security requirements for the Outlook Web App and Exchange ActiveSync deployment. Therefore, you need to enable the security features for both Outlook Web App and Exchange ActiveSync.

  43. Lab Review What additional steps can you take to enhance the security for the Outlook Web App and Exchange ActiveSync connections in your organization? How would you modify the procedures in this lab if you needed to ensure that users cannot download attachments using Outlook Web App?

  44. Module Review and Takeaways • Review Questions • Common Issues and Troubleshooting Tips • Real-World Issues and Scenarios • Best Practices • Tools

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