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Dr. Kaan Kuzu: Assistant Professor of Supply Chain & Operations Management

Dr. Kaan Kuzu is an Assistant Professor with expertise in Supply Chain, Operations Management, and Business Statistics. He has a Ph.D. in Supply Chain Management and Information Systems & Operations Research from The Pennsylvania State University. He has published research on queuing theory, healthcare operations, and supplier risk evaluation.

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Dr. Kaan Kuzu: Assistant Professor of Supply Chain & Operations Management

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  1. Dr. Kaan KuzuAssistant Professor Supply Chain, Operations Management & Business Statistics Promotion to the Rank of Associate Professor with Tenure

  2. Background • Ph.D., Supply Chain Management and Information Systems & Operations Research, The Pennsylvania State University, 2010. • M.B.A., Supply Chain Management & Corporate Finance, The Pennsylvania State University, 2003. • B.S., Industrial Engineering, Bogazici University (Istanbul, Turkey), 1998.

  3. Background (cont’d) • Joined the Sheldon B. Lubar School of Business (LSB) in August 2010. • Received two contract extensions for the tenure clock granted by the Provost under the Family & Medical Leave Act (FMLA) and recommended by the Executive Committee of the LSB on the following dates: • October 12, 2011, • March 13, 2013.

  4. Areas of Research • Queuing Theory • Stochastic, simulation and statistical modeling of queuing systems, particularly “ticket queues” (systems that issue tickets to signal positions and are prevalent in DMVs, theme parks, government agencies, international banks, etc.). • Modeling customer behavior in queues (stochastic). • Perceptions and behavior in various queuing environments (statistical, simulation). • Bayesian analysis of queuing systems, particularly ticket queues and call centers (stochastic, statistical). • Impact of information on customer abandonment decisions (simulation).

  5. Areas of Research • Healthcare Operations • Stochastic and simulation models for healthcare operations. • Prediction models for patient admissions and nurse scheduling requirements. • Supply Chain Management • Supplier risk and performance evaluation using Chance Constrained Data Envelopment Analysis (CCDEA). • Markovian and simulation modeling of inventory systems with uncertain supply and capacity.

  6. Manuscripts Published/Accepted/Under Review • Manuscripts published/accepted for publication • Petering, M.E.H., Aydas, O.T., Kuzu, K. and Ross, A.D. (2015), “Simulation analysis of hospital intensive care unit reimbursement policies from the triple bottom line perspective,” Journal of Simulation, 9(2), 86-98. • Kuzu, K. (2015), “Comparisons of Perceptions and Behavior in Ticket Queues and Physical Queues,” Service Science, 7(4), 294-314. • Ross, A.D., Kuzu, K. and Li, W. (2016), “Exploring Supplier Performance Risk and the Buyer's Role Using Chance-Constrained Data Envelopment Analysis,” European Journal of Operational Research, 250(3), 960-978.

  7. Manuscripts Published/Accepted/Under Review • Manuscripts published/accepted for publication (cont’d) • Kuzu, K., Gao, L. and Xu, S.H. “To Wait or Not to Wait: The Theory and Practice of Ticket Queues,” forthcoming in Manufacturing & Service Operations Management (M&SOM). • Kuzu, K., Soyer, R. “Bayesian Modeling of Abandonments in Ticket Queues,” forthcoming in Naval Research Logistics. • Manuscripts under review • Kuzu, K., Soyer, R., Tarimcilar, M. “A Semi-parametric Bayesian Model for Call Center Arrivals,” under 1st round review in Manufacturing & Service Operations Management (M&SOM).

  8. Manuscripts in Progress • Heydar, M., Kuzu, K. and Ross, A.D. “A Multistage Newsvendor Problem under Markovian Supply Replenishment, Machine Failures, and Constrained Inventory Stocks,” target Decision Sciences, writing results. • Kuzu, K., Soyer, R. “Analysis of Customer Abandonments in Priority Based Ticket Queues,” target Journal of Operations Management (JOM), writing results. • Kuzu, K., Scanlon, M., Aydas, O.T., Rice, T.B., Ross, A.D., and Xie, F. “Nurse Allocation Policy Evaluation and Analysis of Admissions in an Intensive Care Unit,” target Decision Sciences, working paper. • Kuzu, K.“Impact of Information on Customer Abandonments in Ticket Queues,” target INFORMS Journal on Computing, working paper.

  9. Other Research Related Activities • 16 presentations in annual academic conferences (invited, INFORMS, POMS, M&SOM, and DSI). • 3 presentations at academic institutions (Koc University, Lubar Research Seminar Series, George Washington University). • Research awards • Junior Faculty Research Support Award, LSB (2016). • Project Assistant Support Award, LSB (2017).

  10. Teaching - Overview • Classes taught • BusAdm 370 Introduction to Supply Chain Management (formerly, Operations Management) – 21 sections • BusAdm371 Business Scholars: Introduction to Supply Chain Management (formerly, Operations Management) – 5 sections • BusAdm 475 Operations Planning and Control – 2 sections • BusMgmt 711 Competitive Operations Strategy – 3 sections • BusAdm 993 – Operations Management Seminar – co-taught 1/4th of class. • Awards • Gold Star Teaching Award, Spring 2014 (for BUS ADM 370), • Gold Star Teaching Award, Fall 2014 (for BUS ADM 371).

  11. Teaching Evaluations

  12. Teaching Evaluations (cont’d) * Indicates that the instructor received a “Gold Star” Teaching Award.

  13. Teaching Evaluations (cont’d)

  14. Average Instructor Evaluations

  15. Some Comments from the Students • “This is one of the best courses, if not the best one, I have ever taken... Dr. Kuzu was extremely knowledgeable and truly cared about the success of his students. He went above and beyond to ensure we had everything we needed to learn the material and be successful… He is an exceptional professor.” • “Professor Kuzu is one of my favorite professors. He made the very complex supply chain class easy to understand by using real life examples.” • “The homework, LINKS simulation and case studies helped me in applying the content to real world examples. The way Dr. Kuzu taught the course material helped me to learn the content very well.”

  16. Some Comments from the Students (cont’d) • “Dr. Kuzu is a great professor. His teaching methods are great and he assigns fair work with fair grades. I wouldn’t have enjoyed this class with any other professor.” • “Relates real world supply chains with class material fantastically.” • “Dr. Kuzu was very organized and prepared. He always was available and willing to help. I appreciate that he takes the time to organize online review videos, handouts and PowerPoint reviews for exams.” • “All lectures were informative, and Dr. Kuzu went over many examples to help students better understand.”

  17. Service • LSB SCOM BBA Major Curriculum Revision Working Group, October 2010-April 2012. • LSB Technology Management and Entrepreneurship Task Force, Member, August 2011- December 2012. • LSB Showcase event, Presenter, October 2011. • LSB Teaching Committee, Member, 2012-2014. • LSB AACSB Committee, Member, 2015-present. • Ph.D. student dissertation committee, member: Wanxi Li, Osman T. Aydas. • Independent study supervisor (1 doctoral student). • SCOM Internships: Supervised a total of 13 students.

  18. Service (cont’d) • Ad hoc Reviewer • European Journal of Operational Research (2 manuscripts), • Journal of the Operational Research Society (1 manuscript), • Service Science (2 manuscripts). • INFORMS Annual Meeting session chair (2012, 2014)

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