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The Perfect Blend A Blended Learning Matrix Solution

The Perfect Blend A Blended Learning Matrix Solution. 1921 Gallows Road, Ste. 1000 Vienna, VA 22182 800-316-6221. Icebreaker Activities. Learning Objectives. By the end of this presentation, you will be able to:

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The Perfect Blend A Blended Learning Matrix Solution

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  1. The Perfect Blend A Blended Learning Matrix Solution 1921Gallows Road, Ste. 1000 Vienna, VA 22182 800-316-6221

  2. Icebreaker Activities

  3. Learning Objectives • By the end of this presentation, you will be able to: • Discuss the links between various training formats, the needs and preferences of the audience, and organizational limitations • Design a blended learning training matrix • Select the appropriate training solutions in various situations

  4. Background • Agency • US Forest Service’s Office of Civil Rights (OCR), Washington DC • OCR Responsibilities • Responsible for the enforcement of • Civil Rights statutes • Executive Orders • Regulations • Policy guidance • Directives by Congress, the Equal Employment Opportunity Commission (EEOC), the Office of Personnel Management (OPM), the Department of Justice (DOJ), and the Courts.

  5. Project Background, cont’d. • Forest Service Challenges • Operating under two class settlement agreements • At least three additional class actions pending certification decisions with the EEOC

  6. Project Purpose • OCR was delegated responsibility to • Ensure that Forest Service complied with the class settlement agreements • Inform Agency employees and internal and external customers of their EEO rights, responsibilities, and programs • As part of the EEOC ruling, Forest Service was required to provided training in specific EEO topics

  7. Applying the ISD Methodology

  8. Initial Training Development and Delivery Approach • Instructor-led training sessions • Two to four hours in duration • Deployed in each region/station/area, field offices, and districts • Limitations • Availability of instructors • Costs of training delivery • Availability of training participants • Location of training participants

  9. The New Recipe

  10. Training Formats

  11. Matrix

  12. Matrix Design

  13. Identification of Topics • What are the pressing problems? • Agency priorities • Mandates • Skills and/or knowledge gaps • Is training the solution for those topics?

  14. Selecting the Topic

  15. Identify existing resources • What resources already exist? • Are they appropriate for the • Audience? • Topic? • Need?

  16. Existing Resources (Forest Service) • Instructor led courses • Reasonable Accommodation • Preventing Reprisal • Self Instruction Guide • Alternative Dispute Resolution (ADR)

  17. Selecting the Appropriate Blend

  18. Selecting the Appropriate Blend To complete the matrix, you will need to select the appropriate blend by considering the: • Audience • Organization needs • Budget

  19. Group Activity

  20. Audience Analysis • Variety of learning styles • Nature of jobs/job tasks/job skills • Levels of education • Variety of age groups

  21. Audience Analysis, cont’d. • Geographically dispersed • Remote locations, limited technology access

  22. Organizational Needs • Technical capacity • Deployment deadlines • Monitoring requirements • Culture change needs

  23. Budget Considerations • Development • Deployment • Maintenance

  24. The Perfect Blend

  25. Training Formats

  26. Instructor Led Courses Advantages: • Face-to-face interaction • Networking opportunity Disadvantages: • Course duration • Costs

  27. Web Based Courses Advantages: • Anywhere, anytime • Easy to Track • Easy to Deploy Disadvantages: • No face-to-face interaction • Higher initial costs

  28. Self Instruction Guides Advantages: • Alternative to WBT • Anytime, anywhere Disadvantages: • Hard to maintain • No face-to-face interaction

  29. Mini PowerPoint Presentations Advantages: • Face-to-face interaction • Quick Disadvantages: • Less interaction • Little in-depth information

  30. Job Aids Advantages: • Increase general awareness • Quick reference guides • JITT Disadvantages: • Lack of in-depth information • May not be used as stand alone

  31. Selecting the Best Approach

  32. Results

  33. Reduction in Filing of Complaints Reference: Internal OCR memo, 2007

  34. Reasons for Reduction in Complaint Filing • Forest Service attributed the reduction in complaints to • More EEO training • Better EEO training • The agency’s very competent EEO counselors • Continued use of Alternative Dispute Resolution (ADR) • Good management practices Reference: Internal OCR memo, 2007

  35. A Satisfied Client An excerpt from the feedback received from the OCR… “It has truly been a pleasure meeting and working with you. It has been a positive and rewarding experience!”

  36. Group Activity

  37. Questions?

  38. Contact Samir Morankar smorankar@c2ti.com 703-448-7926 Anne Y. Tsang atsang@c2ti.com 703-448-7944

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