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Panasonic Service Program

Panasonic Service Program offers a comprehensive range of on-site service contracts, warranty upgrades, and professional services. This program provides a single-source solution that generates revenue opportunities for both resellers and Panasonic. Explore brand awareness, customizable programs, and diverse warranty options.

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Panasonic Service Program

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  1. Panasonic Service Program April 1, 2009

  2. Panasonic Service Program • Objectives • Comprehensive service offering that includes on-site service contracts, exchange and depot warranty upgrades and professional services • To provide the complete, single-source solution for the customer that offers a robust array of revenue opportunities for the reseller and Panasonic • Why Panasonic Service? • Brand Awareness - #2 Brand in the world • One stop shopping • Comprehensive program – customizable to your customers needs • Opportunity = Revenue – for both the VAR and You!

  3. Panasonic Service Program • Standard Warranty Upgrades • Advanced Exchange in-Warranty • Advanced Exchange Post-Warranty • Depot Repair in-Warranty • Depot Repair Post-Warranty • On-site upgrades • 1 to 3 year next business day in-warranty • 1 to 3 year next business day post-warranty • 1 year same business day (4 hour) in-warranty • 1 year same business day (4 hour) post-warranty • 1 year 24/7 in-warranty • 1 year 24/7 post-warranty • 1 month co-terminus in-warranty • 1 month co-terminus post-warranty

  4. Panasonic Service Program • Professional Services • End-user Training • Installation services • Inspection services • Single event PM service • Depot repair (estimates provided, Time and Material pricing)

  5. Panasonic Service Program • Simple Workflow • Customer order SKU from distributor • Distributor provides POS data to PCCNA • POS Data must include Customer Name, Contact Name, Site Address, Model number, serial number and date of sale.

  6. Panasonic Service Program • Advanced Exchange Contract • When determined that product needs repair, a comparable unit is sent to the customer overnight shipping. The customer has 7 days to ship the original unit back. • Depot Repair Contract • When determined that the product needs repair, shipment is arranged to send the unit to ServRight for repair. It is repaired and returned within 5 business days. • On-site repair Contract • All on-site contracts include: 2 PMs, parts, labor and travel. Consumables are the responsibility of the user. • Next Business Day – Service is provided at the customer’s site Monday through Friday, excluding holidays, between 8:00 AM and 5:00 PM. Response time is 8 business hours. • Same Business Day – Service is provided at the customer’s site Monday through Friday, excluding holidays between 8:00 AM and 5:00 PM. Response time is 4 business hours. • 24/7 – Service is provided 24 hours a day, 7 days a week, excluding holidays. Response time is 4 hours. • In-Warranty • A service contract that is purchased within 90 days of the purchase of the main unit.. • Post-Warranty • A service contract that is purchased 91 days or later than the purchase of the main unit.

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