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Customer Dialog

Customer Dialog . By: Austin Groelau. Disagreeable Customers. Argumentative: customers who look for problems Impatient: customers who show verbally and nonverbally that they don’t want to wait Leave-me-alone: These types of customers do not want any assistance or advice

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Customer Dialog

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  1. Customer Dialog By: Austin Groelau

  2. Disagreeable Customers • Argumentative: customers who look for problems • Impatient: customers who show verbally and nonverbally that they don’t want to wait • Leave-me-alone: These types of customers do not want any assistance oradvice • Irritable/Moody: crabby people • Insulting: rough and rude • Complaining: argumentative

  3. Dialogue • My mom=RED • The customer=WHITE • “Hello, welcome to AT&T. How are you this afternoon?” • “Hi, I am fine. How are you?” • “I’m great! Thank you for asking. What are you looking for today?”

  4. Dialogue • “I am looking for an iPhone 5 today. How much is it for the phone itself, and for the data plan?” • “For the iPhone 5 it’s $299.99 and the data plan adds another $30.00 to your bill each month.” • “That doesn’t seem right, because in this add that I have right here it says $249.99 for the phone.”

  5. Dialogue • “I’m sorry that is last months issue of that add, I am sorry, the iPhone 5 is $299.99 this month.” • “Oh… Okay. I will take the iPhone 5 $299.99, and I think I am going to get the data plan for $30.00.” • “Okay. I am so sorry for the mix-up today, your total will be $329.99. Have a great rest of your day.

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