1 / 24

Quest for Excellence QE XVII

Baldrige National Quality Program. Quest for Excellence QE XVII. Getting Acquainted with Baldrige. Journey to Performance Excellence. BASIC. INTERMEDIATE. ADVANCED. CRITERIA KNOWLEDGE ACQUIRED. FIRST INTRODUCTION. CRITERIA BASED SELF ASSESSMENT. MULTIPLE CYLCES OF FEEDBACK &

qamar
Download Presentation

Quest for Excellence QE XVII

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Baldrige National Quality Program Quest for Excellence QE XVII Getting Acquainted with Baldrige

  2. Journey to Performance Excellence BASIC INTERMEDIATE ADVANCED CRITERIA KNOWLEDGE ACQUIRED FIRST INTRODUCTION CRITERIA BASED SELF ASSESSMENT MULTIPLE CYLCES OF FEEDBACK & IMPROVEMENT WRITTEN APPLICATION

  3. Workshop Learning Objectives • You will be: • Acquainted with the Baldrige Program • Familiar with some Baldrige tools • Aware of some next steps

  4. Baldrige Program OverviewLearning Objectives • You will be able to: • Identify key Baldrige dates, members, events, and requirements • Name Baldrige Award recipients and key Baldrige documents

  5. What Is the Baldrige National Quality Program? • Operates as a public-private partnership • Manages the Malcolm Baldrige National Quality Award • Provides global leadership in promoting performance excellence • Disseminates information

  6. What Is the History of the Program? The Malcolm Baldrige National Quality Improvement Act of 1987, Public Law 100-107 • Created Award program to • identify/recognize role model businesses • establish criteria for evaluating improvement efforts • disseminate/share best practices • Expanded to health care and education

  7. The Foundation for the Malcolm Baldrige National Quality Award Department of Commerce Technology Administration Board of Overseers • Board of Examiners • Judges • Sr. Examiners • Examiners National Institute of Standards and Technology Award Recipients Cooperating Organizations Contractor ASQ Who Are the Baldrige Partners?

  8. What Is Performance Excellence? An integrated approach to organizational performance management that results in • delivery of ever-improving value to customers, contributing to marketplace success • improvement of overall organizational effectiveness and capabilities • organizational and personal learning

  9. The Baldrige Criteria • Used to identify Award recipients • Used as an assessment tool • Updated regularly

  10. Who Can Apply for the Baldrige Award? • Manufacturing • Service • Small business (manufacturing or service) • Education • Health care

  11. Who Are the 2004 Baldrige Award Recipients? • The Bama Companies, Tulsa, Okla. (manufacturing category); • Texas Nameplete Company, Inc., Dallas, Texas (small business category); • Kenneth W. Monfort College of Business, Greeley, Colo. (education category); and • Robert Wood Johnson University Hospital Hamilton, Hamilton, N.J. (health care category

  12. What Has the Baldrige Program Achieved? • Created a national standard • Produced role models • Generated award programs • Raised U.S. competitiveness • Established outreach and education system

  13. Are We Making Progress? Learning Objectives • You will be able to: • Describe the characteristics of the AWMP tools • Describe the value of having comparative data for the AWMP tools • Describe the differences and similarities of the two AWMP tools • Assess the value of using one or both AWMP tools

  14. Are We Making Progress? 2002/2003 Examiners, 228 respondents

  15. Criteria for Performance Excellence Learning Objectives • You will be able to: • Describe the AWMP and Criteria linkage • Name 3 Criteria versions • Describe a process for using AWMP and the Criteria togetherfor improvement • Describe key characteristics of the Criteria

  16. Baldrige Criteria Framework: A Systems Perspective Page 5

  17. The Baldrige Criteria • Questions • Key Requirements • Non-prescriptive

  18. Practice Using AWMP and Criteria • Review AWMP answers for “strongly disagree” or “disagree” responses • Would others answer the same way? Is it important? • Note and locate corresponding Category in the Criteria booklet. • Review Criteria language (questions) mapping to the statement in AWMP • Consider how Criteria might guide improvement actions in your organization

  19. Enhancing Conference Learning • You will be able to: • Assess the value of QE sessions relative to your personal opportunities for improvement identified in the AWMP survey

  20. CGISS: Strategic Planning

  21. Helpful Sections of the CriteriaLearning Objectives • You will be able to: • Name 3 sections of the Criteria booklet in addition to the Criteria requirements

  22. Get on Board as a Baldrige ExaminerLearning Objectives • You will be able to: • Restate 3 key points about the benefits, background, duties, and selection factors for the Board of Examiners

  23. How Can I Contact the Baldrige Program? • E-mail: nqp@nist.gov • Phone: (301) 975-2036 • Fax: (301) 948-3716 • Web site: www.baldrige.nist.gov

More Related