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Salesforce Customer community | QR Solutions Pvt Ltd

If you are searching for increasing your customer engagement, we provide the best benefits of the Salesforce Customer community platform for achieving it.<br>

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Salesforce Customer community | QR Solutions Pvt Ltd

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  1. Customer Community WWW.QRSOLUTIONS.IN

  2. Salesforce Customer Community Services Australia We provide Customer Community development, implementation services around the world. Offering a range of services which includes Discovery sessions Solutioning, Design and architecture Integration with external vendor apps Migration strategies Consulting includes strategic advice from experienced Business Architects and Solutions Architects. Identifying your goals and assisting you in plotting the milestones to achieve these business goals. Typically Initial consulting services would deliver the clarity required by a business to step into the implementation of salesforce Customer Community. Consulting will cover Business Goals and Expectations (Typically called Discovery Sessions) Technical Design Documentation Application augmentation Strategies Data Integration Strategies User adoption and Change management strategies. Digital asset creation App Launch advise and training.

  3. Customer Community Implementation Services Implementation of Customer Community can take as little as 4 weeks for a simple implementation to as long as 2 months for larger implementations. In the case of Customer Community lauch, in almost all of the cases businesses go with a phased launch approach, feedback from a limited audience helps in satisfying partner expectations and limiting business disruption. Our Implementation services include Discovery sessions – This runs on the back of initial consulting exercise that would have mapped every aspect of implementation. Lightning enabled Portal development Branding and seamless integration with corporate websites Mobile responsive designs Migration from existing Customer support portals Case Management – Drive support through self service Support Inside sales – Guide Customers to enhanced products and services Implementing customer Self Service modules – like Knowledge and Chatter Answers. Closing customer feedback looks – through configuring satisfaction surveys Additional functionalities where required – Real time support and visibility Integration services – Seamless experience through chatbots

  4. Customer Portal Managed Services Our Teams help you solve the challenges of maintaining existing implementations within manageable budgets, continuously assisting in BAU Activities and enhancements, while you focus on your business. Our Salesforce specialists maintain your Portal implementation by providing much needed assistance to your Customer support management teams in Administering, , creating and maintaining functionalities. Working closely with your Customer Support management teams in ensuring the customer portal is constantly refreshed. Managed Services include Administration Release maintenance Knowledge maintenance Development Assistance What is Salesforce Customer Community? Salesforce Customer Community is a portal built on top of salesforce platform, focused on customer (self) service and support. Offering pure digital experience to customers, and enhancing the companies presence on the web, this extension to a salesforce sales cloud and service cloud implementation is a value add to the investment at all levels. The Customer community offers the much required paradigm shift for the customers to engage with the company to access and product and service information. Exchange of Ideas, Products and services knowledge base, brand enhancement, prospecting and inside sales are value adds that comes out of the box through this offering

  5. What are the benefits of the Salesforce customer community? Digital communications are made easy through feeds – that are constantly updated; Open conversations tend to keep customer service transparent and improves credibility Saves cost and time by empowering the customer to get answers to their queries among themselves By providing customers a voice, companies can develop and improve as per their ideal customers’ feedbacks Create a unique brand experience as the customers connect and collaborate within the community Increase customer engagement by rewarding with exclusive information or with badges for their engagement

  6. Thank you! www.qrsolutions.in

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