1 / 7

Salesforce Service cloud | QR Solutions Pvt Ltd

Service Cloud is one of Salesforce.com core services built on its customer success platform to provide 360 degree view of customer support and service.<br>

qrsolutions1
Download Presentation

Salesforce Service cloud | QR Solutions Pvt Ltd

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Service Cloud www.qrsolutions.in

  2. Salesforce Consulting Services Australia We provide Salesforce consulting Services around the world. Offering a range of services which includes Discovery sessions Solutioning Design and Architecture Migration strategies Consulting includes strategic advice from experienced Business Architects and Solutions Architects. Identifying your goals and assisting you in plotting the milestones to achieve these business goals. Typically Initial consulting services would deliver the clarity required by a business to step into the implementation of salesforce. Consulting will cover Business Goals and Expectations (Typically called Discovery Sessions) Application Design Documentation Technical Design Documentation Custom Development Documentation Data Migration Strategies Integration Strategies Quality Bench Marks

  3. Salesforce Implementation Services Implementation of Salesforce can take as little as 2 weeks for a simple implementation to as long as 2 years for complex implementations. In almost all of the cases the quick wins are felt by the business within the first phases of the implementation; which would be typically the first 12 weeks in a large implementation outlay. Our Implementation services include Discovery sessions – This runs on the back of initial consulting exercise that would have mapped every aspect of implementation. For established road map and approach our services cover the following Configuration and Development Reporting and Analytics Integration Development Testing and Deployment Training and User Adoption Enhancements

  4. Salesforces Managed Services Our Teams help you solve the challenges of maintaining existing implementations within manageable budgets, continuously assisting in enhancements, while you focus on your business. Read here about benefits of managed services Managed Services include Administration Release maintenance Data Management Reporting and Analytics Development Assistance What is Service Cloud? Service Cloud is one of Salesforce’s core services built on its customer success platform. Service cloud has revolutionized customer support by enabling omni-channel communications leveraged between organizations and customers. It is now possible to deliver smart, fast, and personalized services to customers using service cloud. Among many of its beneficiaries are over 150K+ Customers, who have successfully enhanced customer experience through exceptional support.

  5. Brief History.. Salesforce launched Service Cloud as a customer service SaaS application in 2009. In 2008 Salesforce bought the on-premise customer-service software InStranet for repurposing it to Service Cloud. It became the first customer service solution provider to empower companies to manage all the service conversations in the cloud. Sales Cloud harnessed other cloud platforms and search engines like Amazon, Google, and Facebook as value adds to enhance customer experience through service cloud offerings. Core elements of Service Cloud… Service Cloud connects one-to-one with all customers across multiple channels on all devices based on a group of core elements that include Online customer communities Social networks and blogosphere connections Contact center technology

  6. Why should I buy the Service Cloud? With no doubt to establish your customer support on the cloud. To be accessible to all of your customers in omni-channel; all of this in a very quick time frame. On an average a simple customized customer support solution can be designed, customized and implemented within a 4 week time frame. Imaging rolling out a top class support solution using a #1 CRM Platform, with features that can be extended to offer versatile solutions into the future for a very affordable cost…!! Depending on the company’s size and its scaling, buying the Service Cloud could be a game-changer for any company. From Forbes 100 to many small business owners have benefited due to its many features and benefits. Please see our pricing page for more information on the cost of service cloud, speak to us today to learn more about the cost of implementation and support. Hence it is time to call our executive for more details on Salesforce Service Cloud to develop your business to unprecedented levels.

  7. Thank You +91 9884494840 sales@qrsolutions.in www.qrsolutions.in

More Related