Advancing > Lives > Forward >

1. + = Best practice in domestic and expatriate relocation ACHIEVING GLOBAL HARMONIZATION Advancing > Lives > Forward >

2. Santa Fe Overview • Mission: We Make it Easy • Vision: Deliver Sustainable Value Through Innovation • Values: Quality, Efficiency, People, Safety, Respect and Ethics Advancing > Lives > Forward >

3. Shared Values and Characteristics • Vendor Independence • Able and willing to work with best in class providers in the relocation supply chain • Transferee Centric • Extremely high touch and individualized service with historical results • Stringent Supplier Qualification • Dedicated department to sourcing and qualifying suppliers and then evaluating them on every performance • Strong Financial Performance • Flexibility and Innovation • Transparency

4. Shared Values and Characteristics • Supporting Client Transferees: • Understand needs • Manage expectations • Pro-active communication • 24/7 support • Fast response times • Reduced points of contact • Pro-active satisfaction monitoring

5. We Share a Common Service Delivery Model WHR Group The Santa Fe Group • Commitment to consistent service quality • Dedicated Client Service Manager (CSM) • Client and Transferee escalation point • Responsible for overall client management • CSM oversees Quality Control • First point of escalation • Compile all survey results for reporting • Owns operational and account management • Responsible to his/her client base • Commitment to consistent service quality • Dedicated Account Management • Single Point of Contact for Client • Total End Result Accountability • Oversees the “Perfect Relocation” Process • Customer Service • Policy Compliance • Quality Control for operations • Responsible to his/her client base Advancing > Lives > Forward >

6. SANTA FE'S PERFECT RELOCATION PROCESS • Consistently focused on best practices for our clients • Unique to Santa Fe Group • Goes beyond industry standards • Customer service focused • Proactive communication • ISO 9001 (Quality) • ISO 14001 (Environment) • ISO 27001 (Information Security) Advancing > Lives > Forward >

7. SANTA FE'S PERFECT RELOCATION PROCESS Personal Support Written Communication Checklists Tracking Guides

8. No other relocation company has the global scale of Santa Fe with 120 offices in 52 countries Santa Fe Group Owned Offices Locations Santa Fe Group Approved Partners Locations

9. WHR Group Global Account Management Domestic & International Technology Platforms International Transferees Santa Fe Group Counseling Teamhome and host model as needed Domestic TransfereesWHR Counseling Team for Home Owners and Renters

10. Local Knowledge

11. Country Specific Support

12. Similar Technology Platforms

13. Similar Technology Platforms • Billing • eInvoice • Local-to-local • Tracking expenses • Consolidated options • Tracking & Transparent Reporting • Assignee & Client access • Easy to use • Customised • Accurate & Flexible.csv, .xml .xls .pdf .doc • Managing Cases • eInitiations • End to end visibility • Step-by-step • Secure ISO27001 • Tiered access

14. eInvoice • Local-to-local options • Local currency options • Flexible invoice formats • Expense tracking • Consolidated options

17. Q&A

18. Thank You Thankyou!