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CHAPTER TEN

CHAPTER TEN. Enterprise Resource Planning and Collaboration Systems. ERP (Your Book’s Definition).

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CHAPTER TEN

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  1. CHAPTER TEN Enterprise Resource Planning and Collaboration Systems

  2. ERP (Your Book’s Definition) • Enterprise resource planning – integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems) so that employees can make enterprise wide decisions by viewing enterprise wide information on all business operations

  3. ERP (My Definition) • All of an organization’s business processes are integrated into a single system (SCM, CRM, accounting, finance, manufacturing, along with specialized function applicable to specific industries)

  4. ERP (Players) • SAP has 30+ percent of the market • Oracle / PeopleSoft • IBM • Microsoft Dynamics

  5. ERP (Functions)

  6. ERP (Business Processes)

  7. ERP (Benefits) • Breaks down or eliminates information silos • Business processes are performed more efficiently • All functional systems interact together

  8. ERP (Risks) • Failure can be catastrophic • Hershey • http://www.slideshare.net/ankitm2/erp-failure-in-hersheys-presentation • This list is endless • Failure is typically caused by • Poor planning • Not understanding and adapting business process to the ERP

  9. The Evolution of ERP

  10. Core ERP Components (1) • Accounting and Finance • Integrates traditional AR / AP / inventory / payroll / general ledger • Financial reporting systems • Operates with multiple currencies

  11. Core ERP Components (2) • Production and materials management • Raw materials supply chain • Manufacturing • You can’t make what you don’t have • Distribution • You can’t ship what you have not made • Human resources

  12. ERP (Manufacturing and Production)

  13. Extended Components • Business intelligence integration • CRM • SCM • Often considered a core component • Ebusiness • Also becoming a core component • Procurement (B2B) • Sales (B2C)

  14. Enterprise Application Integration • Integrate SCM, CRM, ERP business partners, suppliers, distributers, resellers, customers typically by creating SOA middleware

  15. Collaboration Systems (Introduction) • Simply put, they help people (employees / partners / customers) effectively work together and share information

  16. Collaboration Systems (Illustration)

  17. Collaboration Systems (Types) • Groupware to collaborate • Content management systems are used as an information repository • Knowledge management • Workflow management • Much of the software performs many of these tasks

  18. Collaboration Systems (Groupware) • Groupware allows us to work together • Functions • Calendaring, scheduling, and conferencing • File sharing and change tracking • Providers • Lotus Notes • SharePoint

  19. Collaboration Systems (Content Management) • Manage • Information creating • Information storage • Changes to information • Information publishing and acquisition

  20. Collaboration Systems (Knowledge Management) • Closely related to content management • Capture, classify, retrieve, and share information • It preserves organizational memory • SharePoint

  21. Collaboration Systems (Workflow) • Workflow describes how work gets done • You don’t have the prerequisites for a class you want to take • You fill out the College of Business automated add slip form • It’s routed to the department or advisement center • An advisor approves or disapproves the request • You are notified

  22. ERP Demo • Accounting • Financial / Managerial • Sales and Distribution • Customers and products • Procurement • Production • Quality management • Warehouse management • HR • And whatever else…

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