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e mbracing change when you have done it “that way” forever process improvement for nonprofits

e mbracing change when you have done it “that way” forever process improvement for nonprofits. d elivering more, faster, while providing increased customer satisfaction with your services. a genda. w ho are we w hat is lean? e xamples/case studies! h ow do i do lean? takeaways.

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e mbracing change when you have done it “that way” forever process improvement for nonprofits

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  1. embracing change when you have done it “that way” foreverprocess improvement fornonprofits

  2. delivering more, faster, while providing increased customer satisfaction with your services

  3. agenda • who are we • what is lean? • examples/case studies! • how do i do lean? • takeaways

  4. what is lean “common sense uncommonly applied”

  5. why do you do, what you do,that way??

  6. lean works everywhere

  7. examples/case studies

  8. problem = opportunity

  9. lean principle = pull

  10. “problem finder is a problem solver”

  11. results summary 10X

  12. KFB numbers

  13. KFB’s lean philosophy • establish a clear vision • communicate the vision, implement a plan, remain commited • walk the walk • welcome problems • problems help you to • improve • teach others • learn how to determine solutions

  14. our lean appoach • making our KIDS the focus of everything we do • make our processes efficient • strive to continuously improve

  15. eliminating waste: creating value • eliminating waste • creativity before capital • setting high goals • recognizing problems are opportunities • creating value • team innovation • lean is a growth strategy • always looking for continuous improvement opportunities

  16. Reclamation • Money in – Money Out

  17. Fundraising – Pledge Process • Collectables

  18. lean for you?or

  19. fundamentals

  20. identify issues/opportunities

  21. what happens in your workplace/job that drives you crazy?

  22. what does your client really want from you?

  23. to action

  24. Steps

  25. everyone’s next steps • be open to change • take the initiative to identify waste • get involved in lean activities • without lean – we have brilliant people operating with broken processes • with lean we have brilliant people operating brilliant processes

  26. kaizen

  27. training • lean overview • activities • discussion

  28. current process map

  29. brainstorming

  30. Impact/Difficulty Matrix impact/difficulty matrix 39 30 125 Impact 13 5 Difficulty Repeat/Out of Scope 38

  31. F opportunities = future process planning planning

  32. future state process map

  33. action log/dependencies • donors • activities • departmental cooperation

  34. actions

  35. learning • workshops • conferences • advisors • consultants • mentors/coaches • kaizen’s • 5S

  36. applying • first give permission – it’s okay!! • safety – trust • communication • application • monitoring

  37. implementing/sustaining • team • regular updates • visual • looked at daily – management • actions taken

  38. funding? • general fund • grants • sponsors • volunteer resources

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