1 / 17

IETF 70 Vancouver, Canada

A Basic IVR Control Package for SIP Chris Boulton, Tim Melanchuk, Scott McGlashan draft-boulton-ivr-control-package-05. IETF 70 Vancouver, Canada. Overview. First version released in December 2005 Version 05 released November 2007 Control package providing basic IVR functionality

quilla
Download Presentation

IETF 70 Vancouver, Canada

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. A Basic IVR Control Package for SIPChris Boulton, Tim Melanchuk, Scott McGlashan draft-boulton-ivr-control-package-05 IETF 70 Vancouver, Canada

  2. Overview • First version released in December 2005 • Version 05 released November 2007 • Control package providing basic IVR functionality • Play prompts, collect DTMF input, record input • Out of scope: VoiceXML, ASR, TTS, fax, media transformations • Some remaining issues to be addressed IETF 70 - Vancouver, Canada

  3. Basic IVR Control Package 1/2 • CONTROL messages: • <dialogprepare> • <dialogstart> • <dialogterminate> • REPORT messages: • <response> (or in 200 response) • <event> notifications IETF 70 - Vancouver, Canada

  4. Basic IVR Control Package 2/2 • Play announcement dialog: • Prompt list (mandatory) • Iteration/duration, fetch and VCR properties • Prompt and collect dialog: • Prompt list (optional) • DTMF, bargein, timeout and seek properties • Prompt and record dialog: • Prompt list (optional) • Duration, timeout and VAD properties IETF 70 - Vancouver, Canada

  5. Remaining Issues 1/2 • [REQ-MCP-28]Add ‘type’ attribute to identify type of dialog • Allows external dialog to be used via ‘src’ attribute • Re-structure XML with container elements • Allow property values to be validated in XML (cf. <data>) • Re-factor prompt list and properties into single, element • Same prompts element shared by all containers • Check: we do want promptandcollect and promptandrecord to have same control over prompts as playannouncements? • <stream> element • Stream manipulation out of scope? IETF 70 - Vancouver, Canada

  6. Remaining Issues 2/2 • Subscription to other dialog notification events • DTMF, disconnect, etc • Scope of media support • Basic video play/record in scope? • Custom DTMF grammar format support • SRGS, H.248.1, KPML, etc • Support for tone generation/detection? • Variable/multi-language support • Check [REQ-MCP-30] interpretation: “ The AS should be able to instruct the MS to record a short participant stream and play it back. This is not a recording requirement.” IETF 70 - Vancouver, Canada

  7. Proposal: Basic IVR as MediaCtrl WG draft • Some implementation experience • Satisfies WG IVR requirements and IVR design team requirements • IVR Design team: Adnan Saleem, Roni Even, Diego B, Lorenzo Miniero • Compatible with other proposed packages (non-WG) • VoiceXML IVR (draft-boulton-ivr-vxml-control-package-03) • Conference control (draft-boulton-conference-control-package-03) • ID editors will actively revise document following WG input IETF 70 - Vancouver, Canada

  8. Examples • Simple use case: • IVR dialog to record participant name • Add participant to conference • IVR dialog to announce participant to conference • Simplifications: • AS-MS control channel has been established (and SYNCHed) with support for msc-ivr-basic/1.0 and msc-conf-audio/1.0 • Conference already created with conf-id ‘conf1’ • Participant connection-id ‘p1’ is shorthand for “HKJDH~8shKUHSUKHW@example.com~JJSUSHJ” IETF 70 - Vancouver, Canada

  9. IVR dialog to record participants name 1/4 AS --------------------------------------------------------------------------> MS SCFW transaction1 CONTROL Control-Package: msc-ivr-basic/1.0 Content-Length: 92 <dialogstart src="basicivr:promptandrecord" connection-id=“p1"> <data> <item name="prompts“ value="http://ex.com/sayname.wav"/> <item name="dtmfterm" value=“true"/> <item name="maxtime" value="30s"/> </data> </dialogstart> IETF 70 - Vancouver, Canada

  10. IVR dialog to record participants name 2/4 AS <-------------------------------------------------------------------------- MS SCFW transaction1 202 AS <-------------------------------------------------------------------------- MS CFW transaction1 REPORT Seq: 1 Status: pending Timeout: 10 AS --------------------------------------------------------------------------> MS SCFW transaction1 200 Seq: 1 IETF 70 - Vancouver, Canada

  11. IVR dialog to record participants name 3/4 AS <-------------------------------------------------------------------------- MS CFW transaction1 REPORT Seq: 2 Status: terminate Timeout: 10 Content-Length: 22 <response status=“200”/> AS --------------------------------------------------------------------------> MS SCFW transaction1 200 Seq: 2 IETF 70 - Vancouver, Canada

  12. IVR dialog to record participants name 4/4 AS <------------------------------------------------------------------------- MS CFW transaction1 REPORT Status: Notify Content-Length: 92 <event name="dialogexit"> <data> <item name="status" value="1"/> <item name="result" value="http://ex.com/recording1.wav"/> </data> </event> AS -------------------------------------------------------------------------> MS SCFW transaction1 200 IETF 70 - Vancouver, Canada

  13. Add participant to conference 1/1 AS --------------------------------------------------------------------------> MS SCFW transaction2 CONTROL Control-Package: msc-conf-audio/1.0 Content-Length: 42 <join id1=“p1” id2=“conf1”/> AS <-------------------------------------------------------------------------- MS SCFW transaction2 200 Content-Length: 22 <response status=“200”/> IETF 70 - Vancouver, Canada

  14. IVR dialog to announce participant to conference 1/4 AS --------------------------------------------------------------------------> MS SCFW transaction3 CONTROL Control-Package: msc-ivr-basic/1.0 Content-Length: 94 <dialogstart src="basicivr:playannouncement" conf-id=“conf1"> <data> <item name="prompts“ value="http:/ex.com/recording1.wav http://ex.com/hasjoined.wav"/> </data> </dialogstart> IETF 70 - Vancouver, Canada

  15. IVR dialog to announce participant to conference 2/4 AS <-------------------------------------------------------------------------- MS SCFW transaction3 202 AS <-------------------------------------------------------------------------- MS CFW transaction3 REPORT Seq: 1 Status: pending Timeout: 10 AS --------------------------------------------------------------------------> MS SCFW transaction3 200 Seq: 1 IETF 70 - Vancouver, Canada

  16. IVR dialog to announce participant to conference 3/4 AS <-------------------------------------------------------------------------- MS CFW transaction3 REPORT Seq: 2 Status: terminate Timeout: 10 Content-Length: 22 <response status=“200”/> AS --------------------------------------------------------------------------> MS SCFW transaction3 200 Seq: 2 IETF 70 - Vancouver, Canada

  17. IVR dialog to announce participant to conference 4/4 AS <------------------------------------------------------------------------- MS CFW transaction3 REPORT Status: Notify Content-Length: 92 <event name="dialogexit"> <data> <item name="status" value="1"/> </data> </event> AS -------------------------------------------------------------------------> MS SCFW transaction3 200 IETF 70 - Vancouver, Canada

More Related