Cell phone contracts

1. Cell phone contracts Cancelation Clara Garcia Morales, Raul Romero, Ray Van Hofstraeten, Anna Wagner

2. Content Belgium Spain Germany Conclusion

3. Belgium Contract with phone Contract without phone 24 months long Cancelation possible whenever • pay phone off with monthly bill • No compensation payment after 12 months • Contract can only be canceled after 6 months • only pay normal monthly bill • No compensation payment after 6 months

4. Spain • Each operator offers different types of contracts to suit customer needs. • For cancelation provider needs to be informed two business days in advance • Consumer can demand a reference number/certification of the cancelation • In the contract • If there is a permanency clause, it must appear in the contract • Way of terminating the contract • Consequences of breaking the minimum contract period • Links between telecommunications service provided and other services or devices (cell phones). • The existence of the permanency clause • Does not prevent exercise the right to unsubscribe before the end. • The subscriber can not be penalized for it. • But the deregistration may lead other kind of effects: Be required to pay the benefits or offers received from the commitment to a minimum period /permanence (now breach).

5. Germany Contract with phone Contract without phone 24 months long 3 month cancelation period automatic renewal of the contract only certain exceptional reasons can guarantee a premature contract cancelation • pay phone off with monthly bill • only pay normal monthly bill

6. Conclusion • Belgium and Germany • similar systems • standardized contracts → complex terminations • Spain • Flexible contracts →universal terminations • The Spanish system seems us to be the best one, as it offers a great flexibility terminating contracts and thus provides a huge benefit for the consumers.