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S.E.E. (service experience engineering)

S.E.E. (service experience engineering). Behavioral Modeling. A Picture is Worth a Thousand Words. Flow model Sequence model Cultural mode Artifact model Physical model. Flow Model. flow / communication. Individual / Group Responsibility 1 Responsibility 2 .. . Place. Artifact.

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S.E.E. (service experience engineering)

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  1. S.E.E.(service experience engineering) Behavioral Modeling

  2. A Picture is Worth a Thousand Words • Flow model • Sequence model • Cultural mode • Artifact model • Physical model

  3. Flow Model

  4. flow / communication • Individual / Group • Responsibility 1 • Responsibility 2 • .. • .. Place Artifact breakdown

  5. Sequence model

  6. Trigger: xxxxxxx Intent 1 Order/ loop/ branch step Intent 2 breakdown

  7. Cultural mode

  8. Influence: xxxx Influencer breakdown

  9. Artifact model

  10. Physical model

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