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PALS involvement in MAGIC

PALS involvement in MAGIC . Catherine Lee Manager, North of Tyne Patient Advice and Liaison Service 23 October 2013. Why involve PALS (Patient advice and liaison service)?. Role and function of PALS in: providing advice and information for patients their families and carers

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PALS involvement in MAGIC

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  1. PALS involvement in MAGIC Catherine Lee Manager, North of Tyne Patient Advice and Liaison Service 23 October 2013

  2. PALS involvement in MAGIC Why involve PALS (Patient advice and liaison service)? • Role and function of PALS in: • providing advice and information for patients their families and carers • finding answers to questions • sorting out problems • recording and collating issues and concerns • ‘early warning’ - highlighting issues

  3. PALS involvement in MAGIC How PALS has supported MAGIC • Identified examples of good and ‘not so good’ practice for training and development purposes • Explained and publicised MAGIC during talks and visits throughout the local community • Supported individuals to ‘have a voice’ and be part of decisions about their care and treatment

  4. PALS involvement in MAGIC How MAGIC has supported PALS • Validated the work and function of PALS and PALS staff • Provided a framework for PALS to assist patients their families and carers • A focal point to raise challenges and concerns • More positive communication experiences and better outcomes for patients and carers

  5. PALS involvement in MAGIC Thank you • Catherine Lee • Manager, North of Tyne Patient Advice and Liaison Service

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