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Features and Benefits of a Queue management system

The core aim of a Queue management system is to reduce customer waiting time. But apart from managing queues, it offers a variety of features. Check out this Presentation to know more,

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Features and Benefits of a Queue management system

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  1. Features and Benefits of a Queue management system

  2. Table of Content Queue Management System- Described Features of a Queue management system Cross-platform optimization Virtual Queuing Centralized management Mobile usage Real-time monitoring Customer service Records

  3. Queue Management System The queue management system incorporates several principles that aim in classifying the queue experience and regulating the customer’s flow. It is the technological aspect that manages and examines customer communication in the service center. The right queue management system examines and control: The population of the customers; the inclusive customer flow. The arrival method; there are several manners customers appear in the organization. Service mechanism; how much time they are taking to get served, and how many are working towards serving the customers. Queue characteristics; how the customers are approached, prioritized, and how they are holding the queues.

  4. Features of a Queue Management System

  5. Cross-platform optimization Queue Management Software is- a browser-oriented solution. Nothing is required to download on PC to start and it is compatible with regular browsers. Generally speaking, you do not need an iPad check-in kiosk. As mentioned above, they can remotely check-in, all that requires is that centralized dashboard where you control the visitors.

  6. Virtual queuing The virtual queue management system reduces the waiting time standing in the physical queues collectively. It enables the visitor to integrate themselves into the queues digitally without any support. One method is to use the virtual queues with the onsite check-in kiosk. The visitors choose the service they require from different options and fill in the mandatory details (name, contact information, and many more).

  7. Centralized management The online queuing solution with the centralized dashboard can be managed at any time and from any place. It offers you a similar level of visibility and accessibility, despite the geographical location. The dashboard is there to provide you the tools for managing the visitors and a comprehensive view of the location performance. The queue management system enables you to communicate with the visitors easily. You can check the existing service communication in the history log, approach them for service, assign them to the other service clerk or let them proceed to another service line.

  8. Real-time monitoring The queuing solution with the capability of real-time monitoring enables you to easily track the visitors and the staff. You can observe the activity and traffic of different business branches, regardless of the fact; how far apart they are. This enables for quick implementation of business processes and new services and to provide a centralized service strategy on every outlet. In addition, as the system is cloud-based and digital, you can remotely watch the location activity anywhere with just an internet connection.

  9. Mobile Usage When we consider mobile usage and queuing management, we do not certainly mean queuing solutions operating on the mobile. Here, our concern is regarding leveraging text messages as the technique of customer communication. however, to put it concisely, the text messages or SMS could be used for: Sending the wait time notification or confirmation. Sending the service notifications (particularly valuable to eliminate no- shows). Sharing updates of the appropriate service case or policy (like, reminding the customers to get some documents).

  10. Customer service records The customer queuing solution among data analytics offers you invaluable insights to: Customer behavior- to know what service they get the most, how particularly they are abandoning, how much the no-shows are; their service interaction history, and many more. Service metrics- know queue length, servicing time, average wait time, etc., for converting the service great. Employee performance- find out who is serving many visitors, who are the employees that need rewarding or extra training if lagging.

  11. www.qwaiting.com info@qwaiting.com +1 760 689 9009

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