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Application Service Provision for Small and Mid Size Companies

Application Service Provision for Small and Mid Size Companies. Presentation to BCS North London Branch 21 February 2001. Paul Viney ASP Operations Manager SAP UK Ltd paul.viney@sap.com Tel: 020 89 17 63 59. ASP for SME. Who is SAP? The SME Sector - what are the challenges

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Application Service Provision for Small and Mid Size Companies

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  1. Application Service Provisionfor Small and Mid Size Companies Presentation to BCS North London Branch21 February 2001 Paul Viney ASP Operations Manager SAP UK Ltd paul.viney@sap.com Tel: 020 89 17 63 59

  2. ASP for SME • Who is SAP? • The SME Sector - what are the challenges • mySAP Hosted Solutions - SAP’s ASP Initiative • SAP’s Solution • Case studies and ASP Experiences • Who is SAP? • The SME Sector - what are the challenges • mySAP Hosted Solutions - SAP’s ASP Initiative • SAP’s Solution • Case studies and ASP Experiences

  3. SAP Today • SAP AG in 2000 revenues: Euro6.26 billion • 3rd largest independent software vendor in the world • Market leader in inter-enterprise software solutions • 13,500+ customers in 120+ countries • 36,000+ installations • 10+ million users • Focused on users in all enterprises regardless of size • Increased customer satisfaction and stronger customer loyalty • Heavy investment into SAP’s worldwide business community • 24,100+ SAP employees (as per December 2000)

  4. SAP Evolution of Business Enterprise Resource Planning Inter-Enterprise Co-operation e-Community Collaboration Cost reduction and efficiency through integration of business processes Improved effectiveness through cooperation along the supply chain Value creation through collaboration within business communities Early 90s Mid 90s New Millenium

  5. ASP for SME • Who is SAP? • The SME Sector - what are the challenges • mySAP Hosted Solutions - SAP’s ASP Initiative • SAP’s Solution • Case studies and ASP Experiences

  6. Challenges facing the SME Sector • Lack of available IT resource for business systems projects • now and in the future • recruitment • retention • Funding of IT projects • Cost of capital asset purchase and it’s effect on the company • Access to world class integrated business applications • I may be small but I still need a system that gives me what I need • What happens when I grow my company • How scaleable is the solution • System security is an issue - I don’t have the skills in-house • Backups • System access • Support • Disaster recovery planning

  7. ASP for SME • Who is SAP? • The SME Sector - what are the challenges • mySAP Hosted Solutions - SAP’s ASP Initiative • SAP’s Solution • Case studies and ASP Experiences

  8. One Step Business ApplicationHosting ApplicationServiceProvision ApplicationManagement MarketplaceHosting mySAP Hosted Solutions Hosted Solutions Marketplace BusinessApplications For collaborativecommerce Workplace My world at my desktop

  9. mySAP Hosted Solutions - definitions • Application Service ProvisionASP combines software, implementation, infrastructure, service and support, to create solutions that are quickly implementable and reusable. The AS Provider also manages the entire customer relationship. One to many model, with minimal custom configuration, delivered as a service and priced on a rental basis. Customer does not own the license. • Application HostingApplications run and maintained in a central processing facility when the customer requires configuration beyond the scope of ASP offering. License owned by customer. • Application ManagementProviding post-implementation support services either on-site or from a remote location. • MarketPlace HostingA service platform for business communities of individual partners, customers, and vendors to perform business-to-business processes and collaboration, as well as business-to-consumer transactions.

  10. mySAP Hosted Solutions • Enables hosting solutions to our Customers and Partners • Rental model for software deliveryto meet the needs of an ASP solution • SAP Hosting can offer hosting services direct to customers • SAPHosting supports, enables and certifies partners • Preconfigured solutions • Training • European ASPs include: • BT, Deutsche Telecom, iFusion, Planet.com

  11. ASP for SME • Who is SAP? • The SME Sector - what are the challenges • mySAP Hosted Solutions - SAP’s ASP Initiative • SAP’s ASP Solution - “Connect & Go” • Case studies and ASP Experiences

  12. Rapid implementation Solution is pre-configured to support the processes of the smaller and mid size company or business unit Typical time to go live 2 weeks to 2 months Cost savings start at go live - faster return on investment. “Connect and Go” ASP - benefits

  13. “Connect and Go” ASP - benefits • Future-proof • As your company grows, so your solution grows with you - proven solution 2 - 2000 users on the same platform • Software upgrades / legal changes delivered as part of the ASP / hosting service • Customer still benefits from SAP’s continued software development

  14. “Connect and Go” ASP - benefits • You manage the “I”, the ASP / hosting partner manages the “T” • Hardware redundancy not a customer issue • System management in the hands of experts • Customer’s IT staff free to focus on strategic information management

  15. ASP - Deployment Cost model

  16. ASP for SME • Who is SAP? • The SME Sector - what are the challenges • mySAP Hosted Solutions - SAP’s ASP Initiative • SAP’s Solution • Case studies and ASP Experiences

  17. Maritime Cargo Processing was set up to manage, market and develop the advanced port community system known as the Felixstowe Cargo Processing System (FCPS). FCPS was launched at Felixstowe in 1984 and MCP was set up the following year to control and develop the system. It now also specialises in promoting and implementing integrated port information systems in the UK and abroad. MCP regularly undertakes consultancy services to advise on the benefits of such systems and their implementation elsewhere in the world and has undertaken work on behalf of the World Bank and the European Commission. With 17 employees MCP generates sales of £3m. “Leave System Management in the Hands of the Experts” “The delivery of SAP R/3 software via the BT BusinessManager application software provider service has given us access to a range of software that we would not normally consider cost effective.” David Copsey Financial Controller http://www.mcpplc.co.uk/ Maritime Cargo Processing plc, Great Britain

  18. Maritime Cargo Processing plc, Great Britain Details • Maritime Cargo Processing plc went live in December 1998, as the inaugural customer of the BT BusinessManager hosted application service. • Scope of the project was Financial Management, and has since been expanded to include Asset Management. • The implementation took just 36 hours to complete, making use of SAP UK’s SME product “Connect and Go”, delivered through the BT BusinessManager service. • 2 users access SAP on a day-to-day basis. David Copsey also said “I can leave the worry of system management, upgrades and ongoing support in the hands of the ASP, allowing me time and freedom toconcentrate on financial management.”

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