IBHI Alden (Joe) Doolittle, Moderator Joe@IBHI.net Peter Brown, Executive Director Peter@IBHI.net (518) 732-7178

1. Webinar-Series on Improving Care for Behavioral Healthcare Clients seen in Emergency Rooms and Acute Care Settings begins January 12, 2011 at 3:00 PM IBHI Alden (Joe) Doolittle, Moderator Joe@IBHI.net Peter Brown, Executive Director Peter@IBHI.net (518) 732-7178

2. About IBHI: IBHI is a charitable organization formed in 2006 dedicated exclusively to improving the quality and outcome of mental and substance use (behavioral) health care. Our AIM: Create a national learning organization and movement to invite organizations out of their silos. Bring people together to translate a passion for quality improvement into sustained action that dramatically improves behavioral health care outcomes. To learn more about translating a passion for quality Improvement check out our web page www.ibhi.netIBHI is a national organization: Home Office – Albany New York

3. Improving Flow and ReducingAgitation in Your ED A Webinar Reviewing the IBHI Collaborative on Improving Care for Consumers in Emergency Departments Stuart Buttlaire, PhD. Larry Philips, CSW

4. IBHI Innovation Webinar Series Continues: • January 26, 2011 -Reducing Suicide Rates to Zero by Practicing Perfection - M. Justin Coffey, MD, Chief ECT Service & Physician Champion, Perfect Depression Care in Chronic Disease, Henry Ford Health System, Detroit, MI • February 9, 2011 - Lessening Agitation and Confrontation in the ED: Practicing Fundamentals of non-Coercion - Jon Berlin MD, Assistant Clinical Professor, Psychiatry, Medical College of WI; and faculty to the IBHI Collaborative. • Second Cycle begins March 8, 2011 on: Re-designing BHC • Hold the dates: March 9, 2011, Avoiding Unplanned Re-Admissions; • March 23, 2011 - Lessons Learned in avoiding unnecessary BHC Emergency Room Visits; • April 6, 2011 - Using Peer Counselors in the ED to improve Patient and Staff experience

5. The Improving ED Care for BH Clients Collaborative • Six hospitals • Including pre-work eleven months • Three face to face meetings • Bi-weekly or monthly group telephone calls • Common measures of results • Each hospital paid $15,000 plus travel and lodging

6. Collaborative Aims • ED Care For Behavioral Health Clients is the “Canary in the Mine” • Create new knowledge for improving care of persons with behavioral healthcare needs cared for in hospital Emergency Departments • Improve hospital functioning and effectiveness and • Establish subsequent collaborative efforts nationally

7. Key Elements of Breakthrough Improvement Will to do what it takes to change to a new system Ideas on which to base the design of the new system Execution of the ideas

8. Model for Improvement Act Plan Study Do What are we trying to accomplish? How will we know that a change is an improvement? What change can we make that will result in improvement?

9. Our Speakers and Process Larry Phillips DCSW, Program Manager, St. Anthony’s Hospital/SSM, Oklahoma City, OK& Stuart Buttlaire, , PhD, MBA, Regional Director of Inpatient Psychiatry & Continuing Care, Kaiser Foundation Health Plan N. California, Oakland, CA Note: There will be 5 Minutes of questions/answers via phone or 5 questions which ever takes 5 minutes between our speakers. Also questions/discussions following Larry Phillips until 4:00 PM. When muted please email your questions to Joe@ibhi.net or use the chat room. Thank you

10. Announcing an IBHI Virtual  Learning Collaborative onTransforming Care to Avoid Readmissions for Behavioral Health Consumers • Aim: Assist participating hospitals and communities to reduce rate of behavioral health consumers unplanned returns to inpatient status within 30 days of discharge by 10 % • Method: Build a learning community through an interactive web-based application of Institute for Healthcare Improvement (IHI) the Transforming Care methodology. The approach brings together Model for Improvement, Idealized Design concept and a concept of Innovation; to re-design processes of care for new standards of performance. • Schedule February 28, 2011 – January 14 , 2012 Initial Web-based Learning Sessions February 28 &March 8, 2010 ( 2 half days) • March 21, 2011—January 14, 2011 - Bi-Weekly review of specific changes and results via conference call; expert –resourced conference calls, possibly one two day live meeting • June 16 &17, 2011 – Two half day  Webinars on areas of interest and initial results, including outside experts on specific issues – possible live session • January 7 & 14, 2011  Two half day Webinars Sharing results and celebrating success. For More information contact either Peter Brown of Joe Doolittle at Peter@ibhi.net, or Joe@ibhi.net

11. Introduction of Speakers

12. IBHI Innovation Webinar Series Continues: • January 26, 2011 -Reducing Suicide Rates to Zero by Practicing Perfection - M. Justin Coffey, MD, Chief ECT Service & Physician Champion, Perfect Depression Care in Chronic Disease, Henry Ford Health System, Detroit, MI • February 9, 2011 - Lessening Agitation and Confrontation in the ED: Practicing Fundamentals of non-Coercion - Jon Berlin MD, Assistant Clinical Professor, Psychiatry, Medical College of WI; and faculty to the IBHI Collaborative. • Second Cycle begins March 8, 2011 on: Re-designing BHC • Hold the dates: March 9, 2011, Avoiding Unplanned Re-Admissions; • March 23, 2011 - Lessons Learned in avoiding unnecessary BHC Emergency Room Visits; • April 6, 2011 - Using Peer Counselors in the ED to improve Patient and Staff experience

13. Innovation Webinar Series on Improving Care for Behavioral Healthcare Clients January 23, 2011 at 3:00 PM To contact presenters or to learn more about IBHI Peter Brown, Executive Director Peter@IBHI.net (518) 732-7178 or Alden (Joe) Doolittle, Co-Executive Director Joe@IBHI.net