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The Lecturers MIS Menu: Why Silver Service Is Off and Drive Thru’s In

The Lecturers MIS Menu: Why Silver Service Is Off and Drive Thru’s In. Stephen Tanner Head of IT Services. Scene Setting. Experiences of FE (with some HE) Delivering ‘management’ information to lecturing staff Use of commercial systems with Web components. Situation Pre 1998.

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The Lecturers MIS Menu: Why Silver Service Is Off and Drive Thru’s In

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  1. The Lecturers MIS Menu: Why Silver Service Is Off and Drive Thru’s In Stephen Tanner Head of IT Services

  2. Scene Setting • Experiences of FE (with some HE) • Delivering ‘management’ information to lecturing staff • Use of commercial systems with Web components

  3. Situation Pre 1998 • MIS as Dark Art • Ownership & Trust? • Mix of linked & disparate systems • Only ‘timetabling’ for lecturers

  4. Drivers for Change • Change in management, change in culture • Open attitude, open information • Corporate responsibility • Not ‘real’ world • Tribal Systems • Home grown exposures • Year 2000 • Technology • Complexity • Individuals

  5. Strategy • Single integrated information source • CIS not MIS • Central management, local responsibility • Openness and ownership • Information triggers action • Accessibility through simplicity  Systems to deliver?

  6. Systems • Integrate as far as possible • Commercial partnership • Best of breed for some • timetabling • HR • All to have Web components • Views onto same database

  7. The System Components FD EBS ISR LINKS FEES EXAM STU REGIS ENQS APPS ENR CURRICULUM Cedar / FD eFinancials MS Great Plains PWA HR CCM Facility Timetabling FD OLIB Libraries

  8. Information Flows FD EBS ISR LINKS FEES EXAM STU REGIS ENQS APPS ENR CURRICULUM Cedar / FD eFinancials MS Great Plains PWA HR Payments Staff Student details Events CCM Facility Timetabling FD OLIB Libraries Staff, Courses

  9. The Web Components FD EBS ISR LINKS FEES EXAM STU REGIS ENQS APPS ENR CURRICULUM eManager EBS Agent Cedar / FD eFinancials MS Great Plains PWA HR OLIB WebView Web Timetables FD OLIB Libraries CCM Facility Timetabling

  10. The Silver service • Information done just the way I like it • Completely by someone else or • 100% Home grown

  11. The Drive Thru • Globally available • DIY world • Consistent menu

  12. The Intranet Menu • Library catalogue search • Timetables by Course, Location & Lecturer • Staff management inc Sickness and Absence recording

  13. EBS Agent – What’s on the menu • Student & course centric info • On line reporting • eRegisters

  14. Homepage

  15. Course List

  16. Student

  17. Student History

  18. On line Reporting • Run live • Knows personal tastes • Scheduled Reports via Email • Managed Reporting Engine

  19. Reports Menu

  20. Briefcase

  21. Snapshot

  22. eRegisters • Marking & Submitting registers on location • Via Web or Email attachment • Classroom v ‘typing pool’ input

  23. Issued to me

  24. Mark

  25. Attendance pattern

  26. AutoIssues Status

  27. How did we sell it? • Enrolment time • Desktop reporting • Attendance monitoring

  28. Hot Peppers • Empowers those who want it • Questions those who don’t • THE position is….. • Ownership , manual admin  • Nearly all UDI dbs gone

  29. Cold Turkeys…. • You don’t send me datasets anymore • Not exactly 100% uptake • Still not working in ways lecturers do • Generation gap • Lecturers & Learning • Not all want DIY world • We still have phones • IT isn’t everything

  30. To keep the customer satisfied….. • Get the core good first • Processes are key • Support, handhold & cajole • Reliable I & T • Drip, drip & drip • Responsive listening

  31. Icing on the cake • Automate more tasks • End of year reports • 3 missed classes letters / emails / SMS messages? • eProgressions • Funding Reports • Configurable screen fields

  32. Future Dishes • VLE (FD Learning Environment 2.2) • eStudent Records • Lecturer centric • Merging of VLE + Agent • Web based MLE

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