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Problem Determination With TPTP’s RCP Log Analyzer

Problem Determination With TPTP’s RCP Log Analyzer. Liz Dancy lizdancy@ca.ibm.com IBM Tivoli. TPTP Project. Extensible Framework Composed of Four Sub-Projects Platform Monitoring Test Trace. Problem Determination : The Problem.

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Problem Determination With TPTP’s RCP Log Analyzer

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  1. Problem Determination With TPTP’s RCP Log Analyzer Liz Dancy lizdancy@ca.ibm.com IBM Tivoli

  2. TPTP Project • Extensible Framework • Composed of Four Sub-Projects • Platform • Monitoring • Test • Trace

  3. Problem Determination : The Problem • Need a way to assimilate information from several sources • Information not Automatically Correlated • Common Symptoms for Common Problems • Time Consuming • Specific Expertise often not documented or shared efficiently

  4. Problem Determination : The Data • Different vendors and proprietary formats • Typically large files • Differences in format and level of detail • Difficult to locate and correlate (i.e. two machines on different time zones)

  5. Common Base Eventsubmitted to OASIS and WEF 1.1 is now the standard! Applications Adapters Adapters Database • Disparate pieces and parts • Tools focused on individual products • No common interfaces among tools • No synergies in building tools OR in creating log entries common base event ApplicationServer Servers • Generic log adapter • Common format for log files • Common set of tools • Common interfaces among tools Storage devices Networks Now Simplified Log format nightmare today

  6. Symptom format is implemented in Eclipse TPTP open source Defect Transformation tool Transformation tool Transformation tool Customer Support • Disparate pieces and parts • Tools focused on individual products • No common interfaces among tools • No synergies in building tools OR in creating symptom entries common symptom format Newsgroup Symptom Catalog • Common format for symptom definitions • Common set of tools • Common interfaces among tools Documentation Operation Log Book Now Simplified Symptom format nightmare today

  7. RCP Log Analyzer • Standalone • Lightweight • Problem Determination Solution

  8. Problem definition: Customer support scenario Internet User Apache HTTP Server Exception Problem determination: • Need log/debug info for specific time frame System administrator

  9. Demo

  10. Questions

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